CLANMIL HOUSING

JOB DESCRIPTION

OVERALL JOB FUNCTION

Key Task / Performance Standards
1. / To provide adequate support service to tenants in Independent Living Scheme
Key Task / To make dailycontact with all tenants in accordance to their needs and requirements.
To promote Fold Telecare Service to all tenants in line with procedure
To carry out a Tenant Needs Assessment and implement a Support Plan to ensure needs are met.
To carry out Tenant Risk Assessments and take necessary action to minimise risks
To carry out Support Plan Reviews annually or as and when
Performance Standards
To ensure that all emergency calls are responded to and to call
GP’s or other services as may be required, contacting relatives and/or next of kin as necessary.
To deal with emergencies, illnesses and death in a sensitive, supportive and responsible manner
2. /

To ensure that the Housing Management delivery to our customers is in accordance with Supporting People Quality Assessment Framework and The Code for Housing and Support

/ To provide the highest quality service incorporating best practice and to work continually to improve standards of service to its customers and contacts.
To provide a service in neighbouring schemes in the absence of Scheme Co-ordinator including visits or inspections of other Clanmil dwellings in the locality.
To participate in the formation of policies, procedures and initiatives relating to the provision of services.
3. /

To supervise Domestic staff on site and report any issues to Housing Officer.

/ To supervise Clanmil Domestic Assistants day-to-day work.
To implement staff rotas ensuring adequate cover to meet service requirements
To implement cleaning schedule to ensure high standards of cleanliness
To ensure completion of duty sheets within timescale
To carry out domestic staffs annual appraisal in additional to as bi-annual supervision meetings
4. /

To implement and promote a Programme of Active Ageing for all tenants

Key Task / To provide a list of local contacts which offers support/assistance to promote active ageing and health e.g. Social Services, care providers, voluntary agencies.
Performance Standards
To facilitate a range of social events including a weekly coffee morning, provision of weekly lunch club/fish & chip evening
Organise a programme of regular entertainment and outings, encouraging tenants to participate.
To carry out 1 evening activity per month in addition to those activities provided by the Activity Co-ordinator.
To organise activities (to include fund raising activities) which raise the profile of the scheme within the wider community in order to maintain healthy waiting list.
To seek opportunities to host events or attend events which by inviting others will broaden the social interaction of the tenants on the scheme.
To source and organise regular activities
  • Which promote the health and well being of the tenants
  • To engage the men within the scheme
  • Which promote understanding of ethnic diversity
  • Which promote intergenerational activity
  • To enhance older people’s education
To promote, encourage and support Tenant Participation through:
Tenants Associations
Resident Committees
Tenant Forums.
Participation in other Forums eg Health & Safety
Key Task / Performance Standards
5. /

To ensure properties are allocated to minimize lost income through void properties.

/ To adhere to the procedures in relation to termination of tenancy including assisting Housing and Maintenance departments as required. This may include other Clanmil properties in the locality.
To sign up tenants at the commencement of tenancy ensuring adequate explanation of conditions of tenancy, in accordance with procedure.
To collect and lodge monies received at the commencement of tenancy in accordance with the procedure.
To liaise with Housing Management on initiatives to promote and market schemes.
To organise and hold an Open Days/Open Week to promote scheme as and when required
To contribute articles for the Clanmil Chronicle Newsletter
6. /

To adhere to all procedures relating to the Financial Regulations and ensure expenditure is within budget.

Key Task / To be responsible for the collection/storage and lodgement of all monies in accordance with procedures to include:
Rent income at tenancy sign ups
TV Licence money
Guest Rooms Money
Lunch Club Money
To order stationery/cleaning materials in accordance with procedure.
To handle fundraising money in accordance with procedure.
Performance Standards
8. /

To contribute to an efficient and effective response maintenance service for the Association.

/ To inspect any tenant repairs/defects and forward these to the Repairs Desk as per procedure.
To inspect completed work and report any unsatisfactory work direct to the Maintenance Officer.
To oversee Contractors when on-site and support tenants to report their repairs
To liaise with Contractors to ensure completion of repairs in accordance with procedure and to report any performance issues to the Maintenance Department.
9. /

To adhere to the policies and procedures of the Association with attention to the Section 75 Equality Scheme duties.

Key Task / To adhere to the Association’s Fair Employment and Equal Opportunities policy and commit to the principles and aims of the Equality Scheme S75 duties with regard to religious faith,
political opinion, racial groups, men and women generally, marital status, age, persons with a disability, persons with dependants and sexual orientation.
Ensure a neutral working environment is maintained at all times.
To adhere to the Association’s IT System Network Email and Internet Usage Policy.
Adhere to the Association’s quality systems following ISO procedures laid down in Housing Management procedure manual and other guidance as appropriate.
Ensure adherence to the requirements of the Data Protection Act.
To ensure that confidential information is only disclosed in accordance with procedure.
Performance Standards
Follow the Associations Code of Conduct in the performance of all duties.
Ensure adherence to the Association’s Health & Safety policy and procedures to assist in ensuring a safe working environment is maintained by monitoring/completing risk assessments.
10. /

To adhere to and administer all internal standards within the Association.

/ To receive visitors to the scheme in a friendly and professional manner
To check and respond to messages on answer machine on an hourly basis.
To maintain tenant files to include all relevant information in accordance with Data Protection Legislation.
To record and respond to incidents and accidents within the scheme(s) in accordance with procedures
To record and respond to complaints in accordance with the Association’s policy, and refer any unresolved issues to Housing Management as necessary.
Ensure name badge is worn when in contact with customers and that you communicate your name in all dealings with the public.
11. /

To operate all office equipment efficiently.

Key Task / Ensure efficient use of resources with minimum wastage when using computer, photocopier, fax etc.
Ensure confidential waste is disposed of as per instructions.
Seek assistance from appropriate members of staff in the event of problems arising with computer or other equipment.
Performance Standards
12. /

To take on additional specific areas of work as required by the Housing Manager.

/ To undertake any other duties that might reasonably be required by the Housing Officer.

Special Circumstances – Calls outside of Contracted hours

/ All out of hours calls are addressed by Fold Telecare however they may be exceptional circumstances when there is the need to attend an emergency call.
For emergencies between the hours of 17:00 and 23:00 staff will be entitled to time off in lieu.
For emergencies between the hours of 23:00 and 08:00, they will be compensated at the employee’s hourly rate, plus time off in lieu.
There is a requirement to work 1 evening shift per month, this can be a split shift or the shift can start later in the day. This will be agreed at commencement of employment
Where Scheme Co-ordinators are required to attend a fire alarm call outside their normal working hours, a one-off payment of £20 will be made on completion of the appropriate documentation in accordance with the procedure.

BUDGETARY CONTROL

ESSENTIAL CONTACTS

Signed by Postholder: ______Date: ______

Signed by Manager: ______Date: ______

PERSON SPECIFICATION

Job Title: Scheme Co-ordinator

FACTOR

/ ESSENTIAL REQUIREMENTS / DESIRABLE REQUIREMENTS

QUALIFICATIONS

/ National Certificate in Supported Housing.

EXPERIENCE/ KNOWLEDGE

/ Minimum of 1 years experience working with vulnerable adult groups.
Previous relevant working experience and knowledge of health and social issues affecting vulnerable people, demonstrated by way of example on the application form
Good literacy and IT skills, with ability to use Microsoft Office (or equivalent). / Experience of working with older people.
Training / Experience in counselling and/or medication skills.

SKILLS/

ABILITIES / Good written and verbal communication skills.
Ability to follow procedures and organise own workload to meet deadlines
Understanding of the issues affecting older people
Ability to use initiative and deal appropriately with difficult and challenging situations
Ability to supervise staff and liaise with contractors to ensure a high standard of service
A flexible approach to working hours. / Ability to engage service users to participate in decisions directly affecting them.

OTHER

/ Must be able to travel to meet the requirements of the post.

Job description/Scheme Co-ord wef Jan 2016