FOH ASSISTANT
Thank you for your interest in the above post. Please find attached:
· General information about the Company
· Job description
· Person specification
· Terms and conditions
· Equal opportunities policy
· Equal opportunities monitoring form
Please apply in writing with the following information:
· Up-to-date CV
· Covering letter setting out how your skills and experience meet the person specification
· Names and contact details of two referees
· Completed equal opportunities monitoring form
Send your application to:
Ruth Butterworth
General Manager
Royal Lyceum Theatre Company
30B Grindlay Street
Edinburgh
EH3 9AX
Or email
Closing date for applications: 4th January 2017 at noon
The Company
The Royal Lyceum Theatre Company is one of Scotland’s premiere producing theatres. Established in 1965 it has gained a reputation for excellence in both classical and contemporary work. As part of Scotland’s national theatre community we are committed to developing the considerable indigenous talents whilst presenting the best of international drama. The Lyceum aims to reach as wide an audience as possible, whatever their age or experience of theatre-going, and to enable them to access the richly imaginative world of drama. Over 3,000 season ticket holders come to every show, and approximately 100,000 people come to our plays, workshops and participatory events each year.
With a seating capacity of 658, the building is a magnificent example of late Victorian theatre architecture. Our offices and rehearsal space are directly across the road, and our scenic workshop and wardrobe-making departments are situated at Roseburn, which is a little over a mile away from the theatre.
The Company presents up to eight productions during the period September to July with a six/seven play season, for which we sell season tickets, running from September to May. Outside of this period, we host festivals such as Imaginate, the Magic Festival and National Theatre Connections - a festival of new writing and young theatre making. The Lyceum Youth Theatre runs Summer on Stage courses in July, and in August the theatre is used as an Edinburgh International Festival venue.
Our policy is to develop a local, UK and international profile for the theatre that is uniquely Scottish; this includes commissioning new Scottish work, giving second productions to contemporary Scottish plays and producing classics of world theatre with a Scottish cast. The Company aspires to touring successful productions whenever possible.
50 full time and 30 part time staff are employed at The Lyceum. There are two joint Chief Executives, David Greig (Artistic Director) and Alex McGowan (Executive Director). There are 12 Board Directors chaired, since November 2012, by Shonaig Macpherson
The Lyceum operates in an increasingly competitive environment where there are around 9,000 theatre seats to be filled every night in a city with a population of 450,000 and, within a catchment area of a 30 mile radius a total population of 750,000.
The Company has an operating turnover of around £3.13 million of which just over £1.6 million is in grant aid from its principal funders, Creative Scotland and the City of Edinburgh Council. The box office income is budgeted at around £1 million. Other income is raised through sponsorship, hires and lettings. The theatre has a trading arm which generates income through the bars, events and rental activities for conferences and meetings. The restaurant is rented to Zucca.
The Royal Lyceum Theatre, workshop buildings and administration buildings are all owned by the City of Edinburgh Council.
JOB DESCRIPTION
JOB TITLE: Front of House Assistant
RESPONSIBLE TO: Theatre Managers / Duty Manager
MAIN PURPOSE:
To provide exceptional customer care and actively promote all products to maximise sales.
To adhere to all Company and Licensing regulations and ensure the safety and care of all customers and staff.
KEY RESPONSIBILITIES:
1. To provide general assistance and guidance to all customers in order to promote exceptional customer care.
2. To provide a welcoming and positive environment for customers and staff.
3. To have accurate product knowledge and maximise front of house sales through effective selling techniques.
4. To ensure all security and cash handling procedures are followed and to ensure all stock and stock areas are kept secure.
5. To ensure the cleanliness of F.O.H. areas at all times to create positive impressions for customers and to carry out a thorough ‘pick-up’ as required
6. To adhere to all rules & regulations in order to comply with the licensing regulations.
7. To attend training courses as required in order to further self development.
8. To adhere to all Health & Safety procedures (including Evacuation procedures) to minimise the risk of injury and accidents.
9. To assist with other FoH/Bar tasks as and when required.
10. To complete any other delegated task that may assist the company in achieving its business objectives.
Front of House Assistant
Person Specification
Essential
· Good customer care skills
· Ability to work under own initiative and as part of a team
· Ability to work calmly under pressure
· Money handling experience
· Flexibility and reliability
Desirable
· Active interest in theatre
Basic terms:
£7.20 per hour, minimum 4 hour call
Must be available to work evenings, Wednesday matinees and weekends
EQUAL OPPORTUNITIES
STATEMENT of POLICY
The Royal Lyceum Theatre Company is committed to a policy of equality of opportunity for its staff (existing and prospective) and customers. The aim of this policy is to eliminate unlawful or unfair discrimination on the grounds of sex, marital status, responsibility for dependents, disability (mental and/or physical), sexual orientation, race, colour, ethnicity, nationality, religious belief, politics, social background, part-time employment, age, trade union activity, employment status, HIV status or gender reassignment and to ensure that no person or group is disadvantaged by unjustifiable reasons or conditions.
Employment practices will be operated based on the merits and abilities of individuals and decisions regarding recruitment, selection training and promotion will be based solely on objective, job-related criteria. The Company undertakes to apply employment procedures and practices in such a way as to minimise the possibility of discrimination and to develop means of combating it whenever it arises. The Company will ensure that its Policy is made known to all employees.
This Policy applies to advertisement of jobs, recruitment and appointment, training, conditions of work, pay and every aspect of employment.
RECRUITMENT
Equal Opportunities applies to the advertisement of jobs, recruitment and appointment. The Company will promote equal access to employment opportunities by ensuring contact with the widest possible employment market. The Company will ensure that its Policy is made known to all job applicants.
The imposition of a condition or requirement which disadvantages individuals of a particular race or sex (as they are less likely to be able to comply with a requirement, whether directly or indirectly) will be unlawful unless it can be justified on the grounds of business need. Any questions about this should be addressed to the General Manager.
In addition, the Company aims to ensure that;
· all sections of the local community know about job opportunities in the Company, where appropriate;
· where possible, under statutory rules, members of groups who are under-represented in the workforce will be encouraged to apply for jobs;
· everyone who applies for a job or promotion with the Company will receive fair treatment and will be considered solely on ability to do the job against justifiable selection criteria and unbiased personnel specification;
· all procedures and practices used in recruitment and selection will be reviewed regularly to make sure that there is no unintended bias;
· whilst it is Company practice to employ people between the ages of 16 and 65, any other age limits should only be used if they are imposed by statute or can be shown to be essential for the job;
· all employees including part time staff, will be advised that they have equal access to training and are encouraged to take advantage of such training;
· all areas of the workplace are accessible to all employees. Lifts have been installed in all three buildings to enable access to employees and visitors with mobility difficulties.
MONITORING
The Company will develop a separate policy to monitor the progress of the equal employment opportunities policy in practice. This policy will address all aspects of collecting relevant statistics and information on the composition of the workforce and job applicants.
The composition of the workforce and job applicants will be monitored primarily by means of voluntary self-classification in the following areas:
a) gender
b) marital status
c) disability
d) racial/ethnic origin
e) age
The information collected will be used solely for monitoring purposes. The Company will ensure that arrangements are made to protect confidentiality during its collection and retention.
RELEVANT LEGISLATION
Equalities Act 2010
EQUAL OPPORTUNITIES MONITORING
FOH Assistant
The Royal Lyceum Theatre Edinburgh is committed to equal opportunities for all, irrespective of race, colour, ethnic or national origins, gender, marital status, sexuality, disability or age.
So that we can monitor the implementation of our policy we are seeking your help. It would be of great assistance in pursuing our commitment to equal opportunities if you would complete and return this monitoring slip.
This information will be treated in the strictest confidence and will be used only for statistical monitoring. It is not part of the selection process and will be separated from the application prior to short-listing.
Male Female (Please tick)
African
Asian
Caribbean
Chinese
White European
White other
Other
Please specify below
......
Age band:(Please circle)
18-24 25-29 30-36
35-39 40-44 45-49
50-54 55-59 60+
Disability: Do you consider yourself to have a disability Yes/No
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