Page 1
Dear <Title<Surname>
Thank you for arranging your car insurance with us.
As part of the purchase process, your insurer, Zurich,accesses the Claims and Underwriting Exchange (CUE) register which enables insurers to share information regarding claims. The following claims have been supplied to the CUE register by other insurers regarding your previous insurance experience:
Driver: <insert data>
Date of Claim: <insert data>
Insurer: <insert data>
No Claims Discount Affected: <insert data>
Cost of Claim: <insert data>
These details do notappear to match the information you provided during the quotation process. We therefore need your help to confirm some of the details on your application.
It is important Zurich resolves these questions so that it can continue with the policy and provide the service that you expect of them.
We do understand that there may be genuine reasons behind this and please be assured that we will work with Zurich to ensure the correct outcome for you. To assist us, we would now like to request the following documentation as soon as possible to help us validate that the information we hold is correct.
What information do we need?
- An explanation confirming why this information differs
- A copy of all pages of the V5 registration document for vehicle registration number <insert registration>
- A copy of the driving licence(s) for all driver(s) – plastic photocard and electronic ‘Share Driving Licence’ result - Please see the note at the end of this letter.
- A copy of the No Claims Discount being used under this policy
Where do you send the information?
Please email copies to us and we will then confirm any action required.
Insert broker email address
Alternatively you can post copies to us and we will then confirm any action required.
Insert broker address
What you need to know
If Zurich does not receive a full response from us within 14 days they will either:
- request the policy is cancelled in accordance with the conditions of the policy, or
- act on the information they currently hold, which may result in this policy being declared void. This will mean that cover has never been in force.
Either action would mean that theywould not meet any claims under the policy. It is also important to understand that other insurance companies may ask you to tell them about any previously cancelled or voided policy and this may affect your ability to take out insurance in the future.
Please note Zurich reserves all its rights arising out of and under the policy. Zurich makes its decisions based on the information they currently hold. It reserves the right to change its decision following receipt of any additional information.
We have been asked by Zurich not to carry out any changes to the policy until we are in receipt of all of the above documents and confirmed any action required.
If you have any questions, please contact us on <insert phone number>and we will be happy to help.
We look forward to hearing from you within the next 14 days.
Yours sincerely,
insert broker signature>
Important note – Supplying GB Driving Licences after 8th June 2015:
As of 8th June 2015 the paper counterpart to the photocard driving licence no longer has any legal status. As such, to confirm the information historically provided on the counterpart, we need to use the DVLA’s online licence checking service.
Therefore, to confirm your information, please send us:
- A copy of both sides of the photocard for each driver and
- A PDF copy of your licence information for each driver downloaded from the DVLA’s online service at
If you would prefer us to download your licence information for you, you will need to send us your driving licence number and a licence check code. Licence check codes can be obtained from the DVLA service at or by telephoning the DVLA on 0300 083 0013. Call to this number are charged at local rates.
Please note that the licence check code is only valid for 72 hours after generation so please send this to us as soon as possible after you have obtained it.
Please also note that each licence check code can only be used once. Please do not enter the code into the DVLA system before sending it to us.
Licence check codes are case sensitive. Please double check you have all the correct information.
To obtain your licence check code or download your licence information you will need your driving licence number, national insurance number and postcode.
Non-GB licence holders
The DVLA licence checking service is only available for GB licence holders. For other drivers we will require:
1.A copy of the front and back of the photocard for each driver and
2.A copy of the front and back of the paper counterpart licence for each driver.
For further information on the abolition of the counterpart and the Share Driving Licence facility please visit