panasonic dbs programming

The Innovator System’s factory default setting is in an in-band mode. After programming the telephone switch, confirm the switch type with the Innovator in the PBX Parameter selection box in the Initial Setup section of this manual.

Follow the switch programming instructions provided here for your respective switch. Verify that you are following instructions for API integrated programming or In-Band switch programming.

NOTE: After any switch programming, reset the switch to ensure changes take effect.

DBS Series API Integration Programming

NOTE: CPC VERSIONS SUPPORTED - CPC-AII & B - 9.22 ; EX-2.32

Install API Card. Refer to switch’s manual.

In order to run API mode, follow instructions according to programming for your respective switch.

Set the API slot assignment.

For the DBS 824:

Press FF1

Dial 2# 1# 19#

Enter 1STExtensionPort # Innovator voice mail is installed on

For the DBS 40/72/96:

Press FF1

Dial 2# 1# 20#

Enter Voice Mail AEC slot assignment followed by the #.

Set AEC/SLT disconnect timer.

For the DBS 824:

Press FF1

Dial 2# 1# 31#

Enter 10#

For the DBS 40/72/96:

Press FF1

Dial 2# 1# 35#

Enter 10#

Enable AEC/SLT disconnect.

For the DBS 824:

Press FF3

Enter the port number Innovator is connected to

Dial 45#

Enter 1#

For the DBS 40/72/96:

Press FF3

Enter the port number Innovator is connected to

Dial 46#

Enter 1#

Set the Call Forward No Answer Timer

Press FF1

Dial 3# 17# 4# (3# 19# 4# for DBS 40, 72 and 96)

Program the “Voice Mail Tone” parameter to return silence to the Innovator.

For the DBS 824:

Press FF1

Dial 2# 1# 20#

Enter 0#

For the DBS 40/72/96:

Press FF1

Dial 2# 1# 21#

Enter 0#

Assign a terminal type to the voice mail extension ports.

Press FF3

Enter the first voice mail extension port number

Dial 2# (“Tel Set Type” appears)

Enter “41” as the terminal type for the first port

Press Hold to go to next port number using 42-56

Note: It is imperative that all ports used be sequential.

Requires power reset after terminal change.

Put the voicemail extension ports in a Hunt Group.

Dial FF4

Enter 3# (Hunt Group Number)# 1#

Enter the Pilot number #

Dial 0# for Terminal Hunting

Press # 2 times

Enter VM pilot number # as transfer extension

Enter VM extension # from low to high

Hit the # key after each entry

Set permanent forwarding for each extension.

Press FF3

Enter the extension port number you wish to forward

Dial 42#

Enter the type of forwarding followed by the #

Enter voicemail pilot number followed by the # sign

Repeat steps for each extension port

Programming the voice mail callback key

This is done on the 576 Series API Integrated systems only.

Press FF4 0.

Enter 1st BSSC/C of the phone to be programmed.

Press 0, then the FF two digit key number to be programmed.

Press Hold 76, then Voice Mail Pilot Number.

Press Hold to advance to the next port.

Programming the Voice Mail Transfer Key on API Integrated Systems

Press FF5

Enter 1st port # of the phone to be programmed

Enter the FF key number to be programmed

Press Conf’ to clear the FF key.

Press Prog, Auto, Auto VM Pilot Number Redial FF12

Press ‘Hold’ to advance to the next port

Programming a Call Record Key on API Integrated Systems

Press FF5

Enter 1st port # of the phone to be programmed

Enter the FF key number to be programmed

Press Conf to clear the FF key

PressProg Auto FF11 VM Pilot Number

Press ‘Hold’ to advance to the next port

DBS Series In-Band Integration Programming

Program the “Voice Mail Tone” parameter to return silence to the Innovator.

Press FF1

Dial 2# 1# 21#

Enter 0#

Assign a terminal type to the voice mail extension ports.

Press FF3

Enter the first voice mail extension port number

Dial 2# (“Tel Set Type” appears)

Enter “10” as the terminal type for DBS Series. (Enter “15” as the terminal type for the 824 or SLTA on the DBS series.)

Press Hold to go to the next port number

Put the voicemail extension ports in a Hunt Group.

Dial FF4

Enter 3# (Hunt Group Number)# 1#

Enter the Pilot number #

Dial 0# for Terminal Hunting

Press # 2 times

Enter the VM pilot # as the transfer extension

Enter the VM extension # in order, from low to high

Hit the # key after each entry

Set permanent forwarding for each extension.

Press FF3

Enter the extension port number you wish to forward.

Dial 42#

Enter type of forwarding followed by the number 2 (or 3)

Enter the VM pilot number followed by the # sign

Repeat steps for each extension

Set AEC/SLT disconnect timer.

For the DBS 824:

Press FF1

Dial 2# 1# 31#

Enter 10#

For the DBS 40/72/96:

Press FF1

Dial 2# 1# 35#

Enter 10#

Enable AEC/SLT disconnect.

For the DBS 824:

Press FF3

Enter the port number Innovator is connected to

Dial 45#

Enter 1#

For the DBS 40/72/96:

Press FF3

Enter the port number Innovator is connected to

Dial 46#

Enter 1#

Set Call Forward ID codes for individual extensions.

From a display phone, hit on/off Prog Auto *

Enter the extension # you would like to forward to voice mail

Enter Redial the # key and the extension number

Press Hold

Repeat for each extension forwarded to VM

Programming the voice mail transfer key

Press FF5.

Enter 1st port of the phone to be programmed.

Enter the FF key number to be programmed.

Press Conf to clear FF key

Press Prog Auto Auto Voice Mail Pilot Number FF12.

Press Hold to advance to next port.

Note: For In-Band integrated Innovator voice mail, use *4 plus the extension number to light the message waiting light and *5 plus the extension number to cancel the message light. This must be done from the same port.

576 API Integration Programming

NOTE: CPC VERSION 3.6 – 4.9

  1. Install API card with an AEC in the very next free slot, to the right of the API card.
  2. Program free slot card type for API as (81 for 4 port)…etc.

01 (1-6) (01-12) HOLD (1-99) HOLD

  1. By assigning a card type for the API, the next slot is automatically configured.
  2. Connect the analog ports to the voice mail. REMEMBER the ports will start from the bottom and go up on the AEC.
  3. Go into programming to set API parameters.
  4. Program API number = 1

FF7 2 (BSS) 00 HOLD (0-6) HOLD

  1. Program API virtual extension numbers. Example (501-504)

FF7 2 (BSS) 01 (nn) 00 HOLD (0-9999) HOLD

  1. Program voice mail hunt group to include the virtual API extension numbers.
    FF5 1 (01-72) 02 HOLD (0-9999) HOLD and,
    FF5 1 (01-72) (03-22) HOLD FLASH (0-9999) HOLD
    Note: If using Voice Mail Callback Key, program Hunt Mode as Circular hunting.
  2. To utilize the ‘Callback’ feature of the Innovator perform these timer changes:
  3. Change the System Transfer Recall Start Timer to ‘No Recall’

FF1 1 04 0004 HOLD 0 HOLD

  1. Assign all non-Innovator extensions to another timer class

FF3 0 BSSC 10 HOLD (0-8) HOLD

  1. Configure Innovator for API integration.
  2. Confirm API data format and baud rate are 8 even and 1 at 9600 baud.

576 & HD API Integration Programming

NOTE: CPC VERSION 5.0 and higher

1. Install API card in any free slot 1-5 or in special slot if using SAPI card.

2. Program free slot card type for API as type 79.

01 (1) (01-05) HOLD (79) HOLD.

02 (1) (07) HOLD (79) HOLD.

3. Install an AEC card in any free slot or in special slot if using SAEC card.

4. Program free slot card type for AEC as type 31 or 32.

01 (1) (01-05) HOLD (31) HOLD.

02 (1) (07) HOLD (32) HOLD.

5. Assign AEC ports a phone type in FF3 usually (51). Depends on API unit number in FF7 2.

FF3 0 BSSCC 00 HOLD (51-53) HOLD.

6. Assign AEC ports in order of connection to voice boards on Innovator.(ex 1-1, 2-2,3-3,4-4 etc.)

FF3 0 BSSCC 01 HOLD (1-32) HOLD.

7. Assign extension numbers to AEC ports. These numbers will automatically copy to virtual API extension numbers.

FF3 0 BSSCC 02 HOLD (1-9999) HOLD.

8. Program API unit number Usually 51.

FF7 2 BSS 00 HOLD (51-56) HOLD.

9. Program voice mail hunt group to include the virtual API extension numbers.

FF5 1 (01-12) 02 HOLD (0-9999) HOLD and,

FF5 1 (01-12) (03-22) HOLD FLASH (0-9999) HOLD

Note: If using Voice Mail Callback Key, program Hunt Mode as Circular hunting.

10. To utilize the ‘Callback’ feature of the Innovator perform these timer changes:

Change the System Transfer Recall Start Timer to ‘No Recall’

FF1 1 04 0004 HOLD 0 HOLD

Assign all non-Innovator extensions to another timer class

FF3 0 BSSCC 10 HOLD (0-8) HOLD

11. Configure Innovator for API integration.

12. Confirm API data format and baud rate are 8 even and 1 at 9600 baud.

576 & 576 HD In-Band Integration Programming

Set Extension Numbers for voice mail ports

Press FF3

Dial 0 BSSC 02 HOLD (Extension Number) BLK DOWN

Repeat for each VM: extension number BLK DOWN

Program SLT Voice Mail Connection

Press FF3

Dial 0 BSSC 04 06 HOLD 1 BLK DOWN

Repeat for each voice mail port

Set Loop Disconnect signal

Press FF3

Dial 0 BSSC 04 20 HOLD 1 BLK DOWN

Repeat for each voice mail port

Assign class of service on each voice mail port.

Press FF3

Dial 0 BSSC 07 HOLD 15 BLK DOWN

Repeat for each VM: extension 15 BLK DOWN

Setup Hunt Group

Press FF5

Dial 1 (Hunt Group Number) 01 HOLD 1 HOLD

Enter (pilot number for the voice mail) HOLD

Enter each VM extension # (members) and hit HOLD

Call Forwarding Programming

Press FF8

Dial 1 09 0 HOLD (Ext # to be Forwarded when Busy)

HOLD (voice mail pilot number) HOLD. {For Busy}

Enter the voice mail pilot number again

Repeat for each extension.

Press FF8.

Dial 1 09 1 HOLD (Ext # to be Forwarded when No Answer)

HOLD (voice mail pilot number) HOLD. {For No Answer}

Enter the voice mail pilot number again.

Repeat for each extension.

Set Call Forward ID Codes for all forwarded extensions

Press FF8

Dial 1 05 HOLD HOLD extension number

Hit HOLD # extension number HOLD

Repeat for each extension forwarded to voice mail

Note: For an In-Band integrated Innovator, use *41 plus the extension number to light message lights, and to cancel message lights use *49 plus the extension number.

Programming the voice mail transfer key on API Integrated and In-Band Systems.

Press FF4 0.

Enter 1st BSSC/C of the phone to be programmed.

Press 0, then the FF (2 digit) key number to be programmed.

Press Hold 75, then VM Pilot Number.

Press Hold to advance to the next port.

Programming Voice Mail Prefix Transfer code

FF1 024 0003 Hold ( # ) Hold

(Does not apply to API)

Programming a Call Record Key on API Integrated Systems

Press FF4 0.

Enter 1st BSSC/C of the phone to be programmed.

Press 0, then the FF (2 digit) key number to be programmed.

Press Hold 78, then VM Pilot Number.

Press Hold to advance to the next port.

Programming the Voice Mail Callback key on API INTEGRATED Systems

Press FF4 0.

Enter 1st BSSC/C of the phone to be programmed.

Press 0, then the FF (2 digit) key number to be programmed.

Press Hold 76, then Voice Mail Pilot Number.

Press Hold to advance to the next port.

Panasonic DBS & 576 Switch Programming1