1. Telephone banking – Intesa Halo

By calling the Contact Centre of Banca Intesa 011/310-8888, through the menu of the Automated Answering Service and by pressing the appropriate keys, you can learn about:

  • balance on your accounts and payment cards
  • description of every Bank’s product (loans, cards, savings, etc.)
  • exchange rates
  • currently active campaigns in the Bank.

Through the Contact Centre Agent (by pressing key 1) you can use the Telephone Banking services quickly and easily. The only requirement is to make the call from a telephone with the tone dialling feature.

1.1.Automated Answering Service - Balance check

After signing up for the Telephone Banking service (by pressing key 1), it is necessary to carry out the authentication by entering the Subaccount and PIN. Press # upon entering the required information.

If the information is entered correctly, by selecting option 1, it is necessary to enter the last 4 digits of the subaccount or card and the automated answering service will communicate the current account/card balance, and then offer the following:

  • replay, key * (asterisk)
  • redirecting to the Contact Centre Agent, key 0 (zero)
  • return to the previous menu, key # (hash key)

It is enough to just disconnect upon completion.

Note: If the telephone number you are calling from is registered in the Bank’s database, the automated answering service will recognize the telephone number during authentication and only request the entry of PIN. If the telephone number you are calling from is registered to another client (spouse, etc.) instead of the required PIN, it is necessary to press the asterisk key (*) and then sign in using your Subaccount and PIN.

1.2.Telephone banking – Carry out transactions by telephone

After signing up for the Telephone Banking service (by pressing key 1), it is necessary to carry out the authentication by entering the Subaccount and PIN. Press # upon entering the required information.

If the information is entered correctly, by selection option 0, the connection will be redirected to the Contact Centre Agent who may carry out the following according to the client’s instructions:

  • Payment of monthly invoices by predefined orders
  • Payment of invoices by free choice
  • Buying and selling foreign currency
  • Payment of credit card liabilities

Note: Telephone conversations are recorded and serve as a proof of successful authentication in addition to the record on completed authentication