Support Services over the Festive Period 2016

Please remember if you need medical assistance your first contact needs to be your GP unless it is an emergency, then you need to go to your nearest A&E.

  • The Samaritans: 116 123 (24 hours) or email 365 days / 24hrs.
  • Saneline helpline : 0300 304 7000 (open 6PM-11PM) 3655 days
  • Mindinfoline: 0300 123 3393 (9AM-6PM Text: 86463
  • Rethink advice and information service : 0300 5000 927 (open Mon-Fri 10AM-2PM)

Local Hospitals

Manchester Royal Infirmary / Manchester Children’s Hospital – 0161 276 1234

North Manchester General Hospital – 0161 795 4567

Wythenshawe Hospital – 0161 998 7070

Withington Hospital – 0161 434 5555

Hope Hospital (Salford Royal) – 0161 789 7373

Trafford General Hospital 0161 748 4022 (No A&E Department)

Child Protection/Social Services Support

Manchester

Social Care Services can be accessed via the Contact Centre: 0161 234 5001

(Out of hours emergency number is the same).

You can refer yourself, another person or use it to tell us if you are concerned about the mistreatment of a child or vulnerable adult.

Salford

Emergency Duty Team: 0161 794 8888

Trafford

Out of hours: 0161 912 2020

Children’s assessment and referral: 0161 912 5125

Helplines and Advice Lines

Childline 0800 1111 (24 hour) open as usualNSPCC 0808 800 5000 (24 hour) open as usual

NHS Direct 0845 4647 (24 hour) open as usual

Samaritans 116 123 (24 hour) open as usual

Lesbian & Gay Helpline 0845 330 3030 Mon – sat 10am-10PM,

Open at these times over Christmas. Eve 10-10, Christmas Day 11-7

Boxing day 11-7, Same Dec 27th& 28th

Normal 29th/30th Dec, open 10-8 NYE, New Year’s Day 11-7, Sat 2ndJanuary 11-7

Manchester Rape Crisis 0161 273 4500 (10am-4pm Mon-Fri plus 6pm-9pm Wed & Thur)

Not open over the Christmas period

Can call national number over the Christmas period: 0808 802 9999 (12-2.30pm & 7-9.30pm everyday)

Women’s Domestic Violence Helpline 0161 636 7525 (Mon-Fri 10am-4pm, Tuesday 10am-7pm)

Christmas eve open till 2

Closed Christmas Day, Boxing Day, 27th, 28th

Open Dec 29th, 30th

Open 31st till 2

New Year’s Day: – closed, open back on January 4th.

National 24 Hour Domestic Violence Helpline: 0808 2000 247. Open 24 hrs, 365 days.

St. Mary’s Sexual Assault Referral Centre: 0161 276 6515 / 0161 276 8000 (via MRI switchboard) – 9AM-5PM

National Sexual Violence Helpline Freephone: 0808 802 9999 (12PM – 2:30 PM and 7PM – 9:30 – 365 days of the year).

George House Trust (HIV/AIDs support) 0161 274 4499

(Closed over the Christmas period from 23rd December till 3rd January)

Albert Kennedy Trust (Lesbian, Gay, Bi, Trans Young People – Housing/Mentoring) 0161 228 3308

10-5 normal

xmas eve 10-1, open again tues 29th 10-5 , 10-1 thurs31st. Open as usual from 4 Jan.

Brook Advisory (sexual health advice and contraception)

Manchester office – 0161 237 3001 Mon – Thurs 12:30 – 6, Fri-Sat 12-4:30, Sun 12:30 -3 (closed from 25th-27th December and 1st-2nd January)

Text service 07537402024 (standard SMS updates, reply in 2 working days, Mon –Fri 9AM-3PM)

Webchat online

City Centre Project (Housing support) – 0161 228 7654 9AM-5PM.

Closed Christmas Day and Boxing Day

Manchester City Council switchboard / Number One First Street (Homelessness, housing benefit – junction of Whitworth Street West & Albion Street)

0161 234 5000 (Council main switchboard, Mon-Fri 8AM-5PM)

0161 234 4744 (Homelessness)

0161 234 5003 (Housing benefit)

0161 234 5001 / 0161 223 7222 (Emergency 24 hours number)

Shelter (Homelessness) – 0344 515 1640 (Mon-Fri 9am-5pm) National Helpline: 0808 800 4444

Citizens’ Advice Bureau Advice Line (One Stop Advice) 03444 111 222 (9.30am-4.30pm) Closed 25th-26th December, Mon 28th and 31st-3rd January)

Asylum Aid Advice Line 0207 354 9264 (Mon – Fri 10AM-2PM)

Hopeline (if you know someone who is suicidal) 0800 068 4141

Mon-Fri – 10am-10

Sat-Sun – 2pm-5pm

Christmas Day 2 -5/Boxing Day 2 – 10pm/ 27th 2-10pm, 28th 2-5, 29th - 31st 10-10pm

1st January 2 – 5pm

Men’s Advice Line–0808 801 0327 Open 9-5PM. Closed all bank holidays and weekends.

Respect Phone Line - 0808 802 4040. Support for perpetrators of domestic abuse. Open 9-5PM. Closed all bank holidays and weekends. Email

Sanctuary –

Helpline: 0300 003 7029 – 24hrs OPEN EVERY DAYOVER CHRISTMAS AS USUAL(Manchester, Salford, Trafford, Tameside, Glossop)

0300 003 7029 (Bolton, Wigan, Leigh) – 8-6PM

Kath Locke Centre, 123 Moss Lane East, Hulme, Manchester M15 5DD. Experienced staff and volunteers with personal experience of mental health issues provide a range of support including help managing panic attacks, offering a space to talk and assistance with coping after the initial crisis for 18+. Open every evening 8PM-6AM.

Lifeshare – 0161 235 0744

Open Christmas Day – 28THDec 8-8pm, 29THDec 8-2pm

Eclypse – Drug & Alcohol Support for Young Users – 0161 273 6686

Open Xmas eve 9-3, Tues 29th 9-4, Weds 30th 9-4, Thurs 31st 9-3.

Safe In the City – Missing From Home Scheme – 0161 868 0382.Closed over Christmas until 29th.

Food Banks

Redundancy, illness, benefit delay, domestic violence, debt, family breakdown, and paying for the additional costs of heating during winter are just some of the reasons why people go hungry. Food banks are able to offer up to 3 days food per family member for free. A lot of them require a voucher; vouchers are held by social care and health organisations and some charities give to those who are in exceptional need. Please call the food bank rather than turning up so that you are sure they will be open.

Eccles food bank

Fountain of life Christian Centre, 94 Woodhouse Road, Eccles, Manchester M41 7WX

Salford Central Foodbank- Vouchers needed

Mocha Community Centre, Mocha Parade, Salford M7 1QE, Tel: 0161 637 4500

Tuesday and Friday, 1PM-3PM

Xmas eve 1-3, closed until 5th January

Enquiries:

The Sanctuary Centre, Dallas Court, Salford Quays, M50 2GF

Monday 1PM-3PM

Manchester Central foodbank

Voucher required

Avila House, 335-337 Oxford Road, Manchester M13 9PG. Tel: 0161 273 1456

Tuesday 10AM – 12 noon, Wednesday 10AM – 12noon, Friday 10AM – 12 noon

For enquiries please contact 07928 412339 or email

Manchester South Central Foodbank

Command Prayer Centre, Richmond House, 11 Richmond Grove, Longsight, M13 0LN

Monday 1PM-3PM, Thursday 2PM-4PM

Enquiries: Tel: 0161 272 5210. Email:

The foodbank telephone is manned 10AM-4PM, Monday – Friday

Stretford Foodbank

Vouchers needed

Trafford Christian Life Centre, 107 Barton Road, Stretford, Manchester, M32 9AF

The food bank is now open on Tuesdays from 11AM to 2PM by referral only

Enquiries:

St. Michael’s Church ‘The Croft’, Church Road, Flixton, M41 6HR

Friday 11AM-2PM

Droylsden and District

Vouchers needed

St Mary’s Church, Church Street, Droylsden, M43 7BR. Tel: 07473 452 813

Closed until 30th

For enquiries please email

Trafford South Food bank

Vouchers needed

c/o St. Albana’s Church, Lindsell Road, Altrincham, Cheshire, WA14 5NX. Tel: 07749 378 447

Mondays 12noon – 2PM at St Francis Church, Budworth Road (off Norris Road) Sale Moor

Tuesdays 11AM-1PM – Sale West Credit Unit Rooms, Newbury Avenue, Sale

Wednesdays 10:30 AM – 12:30 PM at St Alban’s Church Hall, Lindsell Road, Altrincham

Fridays 10AM-12noon at Timperley Methodist Church, Stockport Road, Timperley

Enquiries:

Compassion Food bank

Church of God of Prophecy, 300 Moss Lane East, Moss Side Manchester, M14 4SS

Tel: 07773119855

Open 29th, tues 5th as normal

Opening hours: Tuesdays and Fridays, 12PM-3PM

First and last Saturday of the month, 10AM-12PM

Users must bring some form of ID

Lifeshare Limited

Charter Street Ragged School, 142 Dantzic Street, Manchester, M4 4DN

Porchboxes

Telephone: 0161 761 5908

Can only be referred through another service.

Porchboxes is a small charity based in Bury that provides around 200 food parcels each month from its Radcliffe food bank to agencies working with people who have little or no access to emergency food.

Xmas Meals

Lifesharephone : 0161 235 0744

18+yr only

Contacts for young people who are homeless in Manchester

Barnabus: The Beacon, 45 Bloom Street, M1 3LY. Tel : 0161 237 3223

The Booth Centre

Edward Holt House, Pimblett Street, M3 1FU. Tel: 0161 835 2499. Mon – Fri, 8AM-4PM

Closed : Christmas Day and Boxing Day and New Year’s Day

Building entrance open as usual all other days Mon-Fri 9AM-1PM

City Centre Project

52 Oldham Street, Manchester M4 1LE. Tel : 228 765

Open: every day in between Christmas and New Year 9AM – 5PM

Closed: Christmas Day, Boxing Day and New Year’s Day

Emergency advice and homelessness representations for young people aged 14-25

Cornerstone Day Centre 18yr+

104b Denmark Road, Moss Side, M15 6JS. Tel: 0161 232 8888

Open as usual, close Christmas Day at 3:30 and close on bank holiday days at 3PM.

Counted In and Cold Weather Provision 0161 835 5923

Working across the holiday period

Women’s Direct Access Centre

Open 24 hours a day over the Christmas period and New Year period. There is no food provided

Tel: 0161 234 4692 (out of hours number: 0161 219 6050)

Life Matters

Swan Buildings, Swan Street, Manchester. Tel: 0161 835 5921

Lifeshare

Charter Street Mission, Dantzic Street, Manchester

Open Christmas Day – 28TH 8-8pm, 29TH 8-2pm

Three cooked meals a day each with a vegetarian alternative. Medical centre with a doctor, nurse or first aider, dentist, podiatrist.Welfare and housing advice, entertainment.

The Limes

76 Daisy Bank Road, Victoria Park, Manchester M14 5GL. Tel: 0161 224 5883

Open 24 hours

Christmas Day: Come and enjoy a festive feast after 12PM

On the menu will be a traditional Christmas dinner alongside food from other cultures.

The Mustard Tree

110 Oldham Road, Manchester, M4 6AG. Tel: 0161 228 7331

Closed over Christmas. Reopen Tues 29th and 30th, closed until January 4th

Soup runs will continue to operate during that period and will have emergency clothing and bedding available.

Rainbow Haven

St. Paul and St John’s Church, 113 Abbey Hey Lane M18 8TJ. Tel: 0161 370 3472

Closed 23 December – 5 Jan

Signpost

St Andrews Hall, Brownley Road, Wythenshawe, Manchester, M22 ODW

Tel: 0161 436 5432 / 436 5433

Young people aged 14 to 25

Closed 23 Dec – 4th January. However, City Centre Project is open over Christmas, 0161 228 7654