Why you’ll be so important to Catalyst:
Role Purpose
- Manage the day to day running of all aspects of a high quality extra care and sheltered housing service, dealing with emergencies and overseeing the maintenance and security of the building.
- Provide housing support and crisis intervention service to a caseload of up to 25 clients living in both sheltered schemes and Catalyst general needs housing to ensure the on-going sustainability of the individual’s tenancy.
- Support housing management service to meet the needs of sheltered tenants.
- Work in partnership with service users, carers, partners, service/care providers and anyone from the wider community that is involved with the sheltered scheme.
- Facilitate social events and be proactive in tenant and community engagement.
Housing Management
- Deliver a housing management service to help residents maintain their tenancy, access housing services, use technology and sign posting to other service providers.
- Monitor and report any breaches of tenancy agreements, supporting the housing management team dealing with complaints and tenancy disputes.
- Arrange viewings of accommodation, assist with void inspection and moving in process to meet the void turnaround as appropriate.
- Provide a comprehensive tenancy sign up.
- To support a caseload of 25 Catalyst residents for the equivalent of 30 minutes a week per client.
- To actively promote and seek out referrals in the local area.
- To complete an Independent Living plan for all residents being supported resulting in an action plan to achieve outcomes.
- To record support and outcome achieved via contact notes and to use a social value tool to record values for outcomes achieved.
- To contact Community Support referrals within 2 working days.
- Direct contractors for the services as required, eg. Gardening, window cleaning, cleaning and any other contracts attached to the service.
- Carry out regular building inspections, identifying elements of maintenance required, report repairs and implement works, maintaining a high standard of cleanliness, safety and security
- Carry out required health and safety functions including fire alarm testing, emergency lighting testing and complete all fire testing logs. Check and follow up actions from H&S inspections and audits.
- Act as key holder for the scheme, allowing access and ensuring secure communal facilities and general security of the building. Manage and maintain the laundry facilities and guest room.
- Be flexible in your response to the needs of tenants at all times and provide cover across the sheltered service as required to carry out other duties consistent with the level of the post as may be required.
- Report concerns relating to safeguarding using organizational procedures.
- Plan and support tenants’ meetings and consultation events, ensuring tenants are involved in decisions relating to their accommodation and services – communicating tenant feedback to relevant managers or department to identify areas of improvement.
- Maintain all records as required by the organization in good order at all times.
- Keep up to date with policy and procedure through personal and professional development and attending training and meetings as required.
- Encourage wider community involvement in the scheme through effective relationships with relevant stakeholders including internal and external customers, colleagues, resident groups, support and care providers and community organizations
(Key skills, knowledge and experience)
Skills and Knowledge
- Experience of providing support to vulnerable people and understanding their needs and knowledge of related services and benefits.
- Experience of working with older people and knowledge of related services and benefits.
- Understanding of all aspect of housing management and commitment to continuous improvement.
- Experience of using support plans and risk assessments to support tenants to identify and achieve outcomes
- Broad understanding of housing and other relevant legislation and regulatory framework within housing.
- Knowledge of health and safety legislation and procedures, and an understanding of its practical application in the workplace and in relation to scheme locations.
- Knowledge of safe lone working practices and able to work
- Ability to use information and communications technology to maintain and retrieve information.
- Knowledge of dealing safeguarding issues to ensure alerts are made efficiently and sensitively.
- Able to work independently in isolation and to act on own initiative.
- Good administrative, organisational, verbal and communication skills.
- Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities.
- Self-aware and displays respect and empathy for customer needs and requirements.
- Works withcolleagues to ensure a shared understanding of customer focused behaviours and to continuously improve own and the Catalyst’s services to customers.
- Ability to manage customer expectations while at the same time ensuring that each interaction is a positive experience for the customer.
- Knowledge of housing management and
- Experience and knowledge of working with older people
- Knowledge of community support services
- Able to work in isolation
Classification: Confidential