Subject:Patient Registration Clerk - Job Description

Policy/Procedure Continuation Sheet: Page 1

Department Patient Registration

Administrator

Date Effective 5/28/2014

Director

Review Date and By:

Department Head

Developed by: J. Hoffman – Patient Registration

Chairman

SUBJECT: Patient Registration Clerk- Job Description

POSITION SUMMARY:

Arranges for the efficient and orderly registration of Inpatients and Outpatients and insures that accurate patient information is collected and that patients are aware of hospital policies and procedures. Professionally and courteously answers telephone calls; routes calls or takes accurate messages, as is appropriate.

ESSENTIAL FUNCTIONS:

Excellent customer service skills; greets patients registering for admission to hospital and explains admissions procedures; greets patients over the phone politely and promptly, ensuring accuracy of all phone messages
Transfers/discharges and readmits to specialty units as directed
Demonstrates the ability to communicate and receive constructive feedback in a positive manner
Registers (pre-registration and/or walk-ins) patients referred by physicians for inpatient/outpatient services, as outlined in Admissions manual
Responsible for insurance verification of all patients
Obtains necessary signatures of consent for treatment, release of information, assignment of benefits and all other admission/billing forms; routes forms to appropriate departments or scans to computer
Accepts reservations for inpatient/outpatient services, gathers necessary patient information including diagnosis, emergency notification numbers and insurance information

Collects personal and billing information when registering patient, documents insurance coverage and authorizes information in Patient Accounts; inputs patient information via CRT
Accepts patients in order of appointments - except STAT cases
Assists patients in understanding insurance benefits - refers uninsured patients to credit counselors, explains policies regarding deposits, billing and credit
Understands the organizations financial assistance policy and effectively communicates it with patients
Must demonstrate ability to tactfully handle difficult situations with patients, families and physicians; excellent problem solving and critical thinking skills
Must portray a positive, courteous and professional manner to patients, families, visitors, co-workers

and physicians

Maintains strict confidentiality regarding knowledge of all patient information, staff and hospital business
Must recognize the importance this position plays in the community and must convey a caring and professional image in all hospital interactions
Ability to fulfill the responsibilities of Switchboard Operator: answers internal or external calls and transfers calls; as required, takes and relays messages; enquires as to the nature of calls in order to refer to appropriate person or service; greets and directs visitors and provides assistance to them as required; overhead paging as necessary
Ability to remain calm and professional and focused on performing multiple tasks with many interruptions in a high stress, fast paced environment
Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), confidential staff and hospital business

SUPERSEDES ISSUE DATE: 2/93, 6/95, 1/97, 1/99, 5/01, 12/01, 07/02, 09/04,02/05, 10/07, 03/09, 11/11, 03/12, 05/14

REPLACES:Changes are the result of QI activities? Yes No

ESSENTIAL FUNCTIONS:(cont.)

Must be flexible with the willingness to work different shifts, rotations and call in, under pressure timelines and with limited supervision
BGH maintains the right to establish work schedules and to be ensured of employee’s attendance when scheduled. Maintaining regular attendance and punctuality is a required Essential Function of this position.
Responsible for establishing and maintaining healthy interpersonal relationships with all staff members

Age(s) of patient served and age-specific technology

Not applicable

OTHER RESPONSIBILITIES:

Recognizes the important part this position plays in Performance Improvement of the on-going delivery of care, as outlined in the Bonner General Health Mission Statement
Abides by all Federal, State and Hospital laws
Abides by the Bonner General Compliance Program

The above statements reflect the general details considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position. BGH operates 24 hours per day, 365 days per year. The operational needs of departments and safety of patients may require that employees be available to work all shifts, weekends and holidays and in any department to meet the needs of the patients.

JOB SPECIFICATIONS:

Skills: Ability to read, write legibly and comprehend the written and spoken word in English; basic computer literacy and ability to effectively learn new software programs required; Typing (45 wpm.), data entry, telephone-switchboard answering, ten-key, copy machine

Education: High school diploma or equivalent

Experience:

Minimum two(2) years receptionist/cashier or other related experience/business school training

Hospital/Medical/Office/Billing/Admitting experience preferred

Medical terminology preferred

Supervisory: None

Supervised by: Patient Registration Manager

PHYSICAL DEMANDS:

Job allows employee to vary physical position or activity for comfort
In a normal work day, may be required to stand and/or walk for 8 hours or longer
In an average work day, the weight requirements are:

Note: Employees are responsible for safely moving, lifting and handling all supplies, equipment and patient care needs. Safe lifting practice is expected in all areas of job performance and employees are responsible for requesting help whenever needed, regardless of the weight, using available assistance, i.e. lifting devices or additional staff.

WeightRange / Not
Required / Rarely
(Explain) / Occasionally
(1% to 33%) / Frequently
(34% to 66%) / Continuously
(67% to 100%)
0 to 10 lbs / …………… / …….……..………. / …….……..………… / …….……..………. / …….……..……......
11 to 25 lbs / …………… / …….……..………. / …….……..………… / …….……..………. / …….……..……......
26 to 50 lbs / …………… / …….……..………. / …….……..………… / …….……..………. / …….……..……......
51 to 75 lbs / …………… / …….……..………. / …….……..………… / …….……..………. / …….……..……......
76 to 100 lbs / …………… / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Over 100 lbs / …………… / …….……..………. / …….……..………… / …….……..………. / …….……..……......

In an average work day, the employee may be required to perform:

Not
Required / Rarely
(Explain) / Occasionally
(1% to 33%) / Frequently
(34% to 66%) / Continuously
(67% to 100%)
Climbing / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Bending / Stooping / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Kneeling / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Crouching / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Twisting / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Reaching Shoulder Height & Below
Reaching Above Shoulder Height / …….……..………. / …….……..………… / …….……..………. / …….……..……......
…….……..………. / …….……..………… / …….……..………. / …….……..……......
Grasping / Handling / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Fine Manipulation / Fingering / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Pushing / Pulling ( 10 lbs.) / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Operating Foot Controls ( lbs.) / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Other / …….……..………. / …….……..………… / …….……..………. / …….……..……......
Explain:

PHYSICAL DEMANDS (continued):

All sensory skills (speech, vision, smell, touch, hearing) required, corrected to near normal range
Mental and physical health necessary to meet demands of the department:

Mental ability to cope with and function effectively during stressful / emergency situations

Remains calm, polite, and positive with others when under pressure

Avoids excessive use of unscheduled absences as defined by hospital policy

Environment:

Time spent indoors -100%; Outdoors - up to 0%

Temperature and humidity - normal indoors; outdoors extremely variable

Atmosphere conditions – odors, dusts, mists, fumes, gases

Hazards:

Mechanical related to equipment common to an office environment

Hazards are listed in MSDS which are available online or by telephone/fax

Machines or tools operated:

Copier

Ten-key

Computer

Printer

I understand that this job description is intended to convey information essential to my understanding the scope of the position; this is not intended to be an exhaustive list of all responsibilities, skills, efforts, duties or working conditions associated with the position. I acknowledge that I have read the complete job description and that I can perform all functions, skills and requirements that are stated herein.

Print Name:______

Signature:______Date:______

Patient Registration Clerk Job Description_052814.doc