SMH FLEET SOLUTIONS

OPERATIONS MANAGER

Thockmorton

We are an independently owned vehicle logistics and fleet management company operating out of 4 main UK depots in Bolton, Worcester, Gloucester and Bedford. Our company’s culture is very much based on the principles of support, encouragement and the determination to succeed. Through a commitment to high standards of service delivery and quality. With a £30m+ turnover and over 350 employees our business continues to grow and this is an exciting time to join the team.

We are looking for a talented and capable Manager who offers a highly developed understanding of site operations, coupled with proven people management skills. You will be based at both our Thockmorton and Worcester site and will need a determination to deliver and exceed customer expectations whilst maintaining and improving performance levels.

KEY ACCOUNTABILITIES:

  • Control of the logistics depot costs and budgets whilst ensuring that local KPIs are met with respect to volume, efficiency and service.
  • Responsibility for the whole site to ensure effective operational co-operations and taking the lead on site issues.
  • Review procedures, processes and service levels, implementing improvements where necessary.
  • Ensure that company stock and assets are correctly maintained and accounted for.
  • Provide regular and accurate financial data to the Logistics Director and wider Board as requested.
  • Weekly checks of invoices and fuel reports ensuring accuracy and eliminating any potential misuse.
  • Ensure all HR matters are dealt with as appropriate, including disciplinaries, absence and overtime.
  • Manage and resolve all complaints and escalations involving employees and contractors.
  • Manage levels of on-site damage and check fines are managed effectively.
  • Conduct supplier meetings to ensure that the appropriate terms and SLAs are agreed and adhered to.
  • Ensure site checks are carried out and follow up actions are completed.
  • Recruitment and selection of required temporary and permanent employees, including resource planning and monitoring retention levels. Ensure all new starter and leaver processes are adhered to.
  • Ensure all staff are trained and developed to ensure they are fully equipped to carry out their role and maximise their potential. Conduct performance reviews and annual appraisals.
  • Main point of contact for random drug and alcohol testing process.

REQUIREMENTS

  • Experienced Manager who has been in a similar position previously
  • Can demonstrate strong management/leadership skills with a style which is very hands-on
  • Clear communication
  • Strong numerical skills
  • Effective organisation skills

This is a busy environment which will require you to work to tight deadlines without compromising quality and service.

This is a key appointment and the successful candidate will undoubtedly be an important and valued member of our management team.

Benefits

  • Competitive salary
  • 23 days holiday plus bank holidays
  • Company car
  • BUPA
  • Pension after a qualifying period
  • Variety of company benefits after a qualifying period