SERVICE MANAGER

JOB DESCRIPTION

21-28 hours per week (negotiable)

Initial 2 year contract

Aim of the post:

To be responsible for high quality provision of Mind in Harrow’s services to local people with mental health problems through:

  • Line-management and supervision of staff
  • Ensuring professional development of staff and volunteers, including peer worker and volunteers
  • working with the senior management team to achieve the service and strategic development priorities of the organisation
  • representing Mind in Harrow externally as appropriate.

Key tasks

1)Service and staff management

2)Team work and development

3)Management of resources

4)Evaluation & governance

5)Networking & external representation

6)Other Duties

1) Service and staffmanagement

  • Line-manageand offer clinical supervision to frontlinestaff
  • Oversee senior staff in their line-management and supervision role
  • Support the development of existing services and identify emerging needs for new service development
  • Provide senior manager duty cover, including for our Mental Health Information Service
  • Supervise volunteers or trainees on placement as required
  • Recruit and induct new staff or volunteers to vacant positions as required

2) Team work and development

  • Collaborate with theDeputy Chief Executive postholder across shared responsibilities, including duty cover.
  • Contribute as member of the senior management team to day-to-day operational management, specifically on clinical practice and staff and service development
  • Contribute as member of the senior management team to achieve the service and strategic development priorities of the organisation
  • Encourage opportunities forcooperation, creativity and mutual support within the staff team
  • Contribute to the coordination of staff team professional development and volunteer training

3) Management of resources

  • Liaise with Finance & Operations Manager on service budget management, including service income generation targets
  • Ensure that staff operate within agreed budget costs and understand income targets for fee charging services
  • Ensure appropriate use of ICT by staff and volunteers, including client/volunteer database, shared calendars and social media
  • Ensure adherence by staff to Mind’s branding guidelines for marketing and communications

4) Evaluation & governance

  • Ensure service monitoring and evaluation is completed according to funding contracts and agreements and reported on timeto funders
  • Review and develop service policies and procedures in accordance with our policy review programme and ensure compliance of staff with relevant legislation
  • Contribute to Mind in Harrow’s quality assurance and continuous improvement through the Mind Quality Mark (MQM) system

5) Networking & external representation

  • Develop and retain informal relations with managers and key stakeholders in local mental health and other services
  • Represent Mind in Harrow at external meetings as appropriate

6) Other Duties

  • Work at all times to promote Mind in Harrow’s Equality & Diversity Policy and Service User Involvement Policy.
  • Maintain all records in compliance with Data Protection and Mind in Harrow’s Information Governance Policies.
  • Promote the work of Mind in Harrow and positive understanding, awareness and attitudes towards mental health.
  • Work in accordance with Mind in Harrow’s Codes of practice and maintain good relationships internally and externally.
  • Contribute to Mind in Harrow’s external communications including website content, Twitter and Facebook.
  • Work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation following consultation.
  • Undertake any other duties identified which are generally compatible with the function of the post.

Accountabilty

  • Line-management by Mind in Harrow Chief Executive
  • Accountability to Mind in Harrow Chief Executive and Board of Trustees
  • Non line-management clinical supervision to be agreed

Availability

The postholder is required to be available for occasional evening and weekend working

SERVICE MANAGER

PERSON SPECIFICATION

Essential / Desirable
Qualification / Tertiary qualification or equivalent in social or health care / Management related qualification
Knowledge of /
  • The different models of mental health, including Non-Western models
  • Theoretical basis of clinical supervision and reflective practice
  • Good practice in relation to equality & diversity, especially in relation to mental health
  • Awareness of NHS and Social Care Policy related to mental health
  • Theories and models of service user empowerment & co-production
  • Data Protection Act and information governance policy & practice
  • Awareness of employment law and Human Resource practice
/
  • Personal budgets
  • Education, training & employment services
  • Good practice in relation to volunteer management
  • Quality assurance systems

Skills /
  • Supporting and motivating staff & volunteers
  • Project management and budgeting
  • Assessing and managing service user risk
  • Excellent verbal and written skills
  • Ability to work effectively as a member of team
  • Ability to develop positive working relationships internally and externally
  • Ability to work under pressure and to deadlines
  • Computer literacy (MS Word, Outlook)
/
  • Use of client database systems

Experience /
  • Significant experience of supervising staff
  • Significant experience in managing health and social care services
  • Experience of working with diverse communities
  • Monitoring and evaluating services
/
  • Working effectively with young adults 18-30 years old
  • Partnership working across different sectors (public/ private/voluntary)

Personal Qualities /
  • Team leadership
  • High level of self-awareness
  • Creative thinking and initiative taking

ADDITIONAL INFORMATION

Conditions of employment

In accordance with legislation (Section 8 Asylum and Immigration Act, January 1997), as a condition of being able to commence employment with Mind in Harrow, the successful candidate will be required to provide documentation to prove that they are able to work in the UK. Such documents will include for example one or more of the following, as appropriate:

  • National insurance number
  • Birth Certificate or British passport
  • Certificate of registration or naturalisation as a British citizen
  • Passport or documentation evidencing citizenship of an EEA country

Appointment

The appointment is subject to two satisfactory references, enhanced DBS check and a probationary period of six months.

Salary (including Outer London Weighting)

Initial two-year contract. The continuation of the post will be subject to review towards the end of this period. 21-28 hours per week (negotiable). Salary Scale point 37, £35,130per annumpro rata.

Hours of work

Mind in Harrow operates a flexible working hours scheme whereby staff can vary the time they start and finish work within the parameters agreed by their line-manager. However, the normal hours of work are 9.00am to 5.00pm Monday – Friday.

Holidays (including Public Holidays)

26 days pro rata, rising one day per year for 5 years to a maximum of 31 days pro rata. Plus public holidays pro rata.

Mind in Harrow pension scheme

Mind in Harrow operates an Occupational Pension Scheme with The People’s Pension and makes employer contributions at 4% of gross salary.

Sick pay

Mind in Harrow offers sickness benefit scheme.

Application forms should be returned to:

Recruitment, Mind in Harrow,1st Floor, 132-134 College Road, Harrow, Harrow HA1 1BQ or . Please note that the closing date for applications isSunday, 21 February 2016 at midnight.

Interviews

First stage panelWednesday, 2 March 2016

Second stage panel Thursday 3, March 2016

1

Service Manager JD & Spec January 2016