2016
This is the study guide for the Business Communications semester. This exam is an overview of all units studied (Career Clusters, Digital Literacy (Computer Basics, E-ethics, Computer Worms & Viruses, and Operating Systems & Networking) Business Communications, and Written Communications) This packet can be returned to me by December 8, 2016 for a grade) The exam is worth 10% of the semester grade average. / BIM 1
Student Name______
Part 1 - Career Exploration
Careers in Career ClustersThe U.S. Department of Education has established 16 Career Clusters that contain all entry-level through professional-level occupations in a broad industry area.
/ Clusters and Pathways
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/ Agriculture, Food and Natural Resources
Producing, processing, marketing, distributing, financing and developing agricultural commodities and resources, including food, fiber, wood products, natural resources, horticulture and other plant and animal products and resources.
/ Architecture and Construction
Designing, planning, managing, building, and maintaining the built environment.
/ Arts, Audio-Video Technology and Communications
Designing, producing, exhibiting, performing, writing and publishing multimedia content, including visual and performing arts and design, journalism and entertainment services.
/ Business, Management and Administration
Planning, organizing, directing and evaluating business functions essential to efficient and productive business operations.
/ Education and Training
Planning, managing and providing education and training services, and related learning support services.
/ Finance
Planning and providing services for financial and investment planning, banking, insurance and business financial management.
/ Government and Public Administration
Executing governmental functions including governance, national security, foreign service, planning, revenue and taxation, regulation, and management and administration at the local, state and federal levels.
/ Health Science
Planning, managing and providing therapeutic services, diagnostic services, health informatics, support services, and biotechnology research and development.
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/ Hospitality and Tourism
Managing, marketing and operating restaurants and other food services, lodgings, attractions, recreation events and travel-related services.
/ Human Services
Preparing individuals for employment in career pathways that relate to families and human needs.
/ Information Technology
Designing, developing, supporting and managing hardware, software, multimedia and system integration services.
/ Law, Public Safety, Corrections and Security
Planning, managing and providing legal, public safety, protective and homeland security services, including professional and technical support services.
/ Manufacturing
Planning, managing and performing the processing of materials into intermediate or final products, including related professional and technical support activities such as production planning and control, maintenance and manufacturing/process engineering.
/ Marketing
Planning, managing and performing marketing activities to reach organizational objectives.
/ Science, Technology, Engineering and Mathematics
Planning, managing and providing scientific research and professional and technical services (such as physical science, social science, engineering), including laboratory and testing services, and research and development services.
/ Transportation, Distribution and Logistics
Planning, managing and moving people, materials and goods by road, pipeline, air, rail and water, including related professional and technical support services such as transportation infrastructure planning and management, logistics services, mobile equipment and facility maintenance.
Part 2 – Digital Literacy
1. A computer is a machine that can store, retrieve and process information.
2. Name three common parts of computer hardware.
a. ______
b. ______
c. ______
3. The operating system is the master program on the computer that links the hardware, software, and the computer user.
4. Name the five (5) types of computers.
a. ______
b. ______
c. ______
d. ______
e. ______
5. Name the security device install on a network to inspect network traffic, shield networks from unauthorized visits, and restricts unwanted data from flowing outside the network.
6. Name the four common types of networks.
a. ______
b. ______
c. ______
d. ______
7. Describe the purpose of the IP address and what does it look like?
8. A bit is the smallest unit of data possible in a computer. A bit can either be a zero (0) or a one (1). Bits are usually grouped into sets of eight (8) which is called a byte.
9. Binary code is the language of computers that uses zeros and ones to represent numbers and characters.
10. When we are working on a file, it is stored as temporary volatile memory in RAM (Random Access Memory); but once it is saved it becomes permanent non-volatile memory and is stored on the hard disk drive as ROM (Read Only Memory).
11. What is computer virus? Name the first one created?
12. What is a computer worm? Name the two (2) types. Tell the name of the first of each type.
13. What is a Trojan horse? Why is it so dangerous?
14. What is another name for computer viruses, computer worms, and Trojan Horses?
15. The punishment for distributing malware is up to 20 years imprisonment and/or a fine. The actual punishment would depend on the damages done, your intentions for creating the malware, and whether it was for commercial or financial gain.
16. Sending racist or sexist email is a cybercrime called hate mail.
17. Sending offensive, abusive, or threatening messages online is a cybercrime called Internet harassment.
18. The following are all cybercrimes:
a. pirating
b. online predators
c. cracking
d. identity theft
e. wire fraud
f. phishing
g. counterfeiting goods online
h. creating malicious viruses
i. stealing passwords
j. Internet harassment
k. Cyberbullying
l. hate mail
19. To avoid becoming a victim of a cybercrime you should:
a. Protect your personal information
b. Use anti-virus software
c. Back up important files
d. Be careful who you communicate with online
20. If you are a victim of a cybercrime, you should first tell your parents/guardians and the local police. Then, you should report it to the Federal Bureau of Investigation (FBI), U.S. Secret Service Electronic Crimes Task Force, and Internet Crime Complaint Center (IC3). Only report crimes to US CERT when it is a major incident involving a large scale attack.
21. Explain intellectual property.
22. What is the difference between a copyright, a patent, and a trademark?
Part 3 – Business Communications
1. Explain the difference between internal and external business communications.
2. List the steps in the communication process.
3. What is the difference between encoding and decoding a message?
4. Explain one way to improve organizational communication.
5. What is the difference between ethical and legal messages?
Part 4 – Written Communications
1. Describe the direct approach in writing. Which types of messages use this approach?
2. Describe the indirect approach in writing. Which types of messages use this approach?
3. Professional writing skills are demonstrated by:
a. Sending messages promptly
b. Using quality paper
c. Ensuring accurate formatting of a document
d. Using high printing quality
e. Checking for and removing all misspellings and grammatical errors.
4. You should always be aware of your tone when writing a letter. Word choice is important to convey feelings of empathy.
5. You should always know the purpose and the subject for who the document is created.
6. Name the four steps in document creation.
Part 5
Parts of a Letter
Study this letter. You will label the parts of a block-style letter and correct format and spacing.
33 Glover Way
Chapel Hill, NC 27515
December 7, 2016
Quad space here (4x) – 3 blank lines
Mr. Keith Koym
Outdoor Outfitters
Durham, NC 27006
Double space here (2x) – 1 blank line
Dear Mr. Koym:
Double space here (2x) – 1 blank line
I received your letter explaining the status of my recent order to Outdoor Outfitters. My order number is 201335.
Double space between paragraphs (2x) – 1 blank line
After reading that I would not receive the rain suit for two weeks, I called and spoke to you on the phone asking you to cancel my order. You said you would, but the charge for the order has shown up on my credit card statement. This probably was caused by the two transactions happening simultaneously.
Please check into this matter for me. I will call you in one week to make sure everything is ok.
Double space before closing – 1 blank line
Sincerely,
Quad space here (4x) – 3 blank lines **sign between here**
Maggie Madison
1. What is mixed punctuation? What is open punctuation?
Part 6
You will create a short document in Word (mostly likely a letter)
Part 7
You will create a short publication in Publisher