Season ticket 2018/19 FAQS
Season Ticket Renewals
1. When can 2017/18 Season Ticket holders renew their season tickets for the 2018/19 season?
Season Ticket holders can renew their existing seat from December 1st to March 31st.
2. I have not been notified that renewals are now available. What can I do?
All season ticket holders will be sent details of how to renew by email, SMS and letter from December 1st. If you have not received a notification, please ensure you are subscribed to receive communications from Swansea City AFC and have up-to-date email and mobile details in the ticket office system. To renew online or find more information about the renewal process, log in to https://login.swanseacity.com. Please note, we have launched our new Swans Club Account single sign on facility which allows fans to have just one log in for all Swans platforms. Season Ticket Holders wishing to renew their season ticket online will have to create their new accounts before they can do so. For more information on how to get started, please check your emails or visit our website story. Alternatively, you can visit the Ticket Office in person or phone 01792 616400 to speak with a member of staff.
3. What matches are included in the 2018/19 Season Ticket?
All home League matches of the 2018/19 campaign. For avoidance of doubt, this excludes any home Cup fixtures.
4. How can I pay for my Season Ticket?
All prices are below, and prices remain unchanged for the 2018/19 season. You can pay for your Season Ticket online on https://login.swanseacity.com, or you can pay in person at the ticket office or over the phone on 01792 616400. The methods of payment accepted are Debit cards, Credit cards (with the exception of American Express), Instalment Plan (5 month or 10 month) and cash (in person only). Please note, there is a 2% charge on any transaction paid by Credit card and cheque payments are not accepted.
CATEGORY STAND / From 1st December to 31st December / From 1st January to 31st January / From 1st February to 31st MarchPRICE (£) / PRICE (£) / PRICE (£)
Adult / West / 469.00 / 479.00 / 489.00
East / 419.00 / 429.00 / 439.00
South / North / 419.00 / 429.00 / 439.00
U16's / West / 219.00 / 229.00 / 239.00
East / 219.00 / 229.00 / 239.00
North / 219.00 / 229.00 / 239.00
South / 69.00 / 79.00 / 89.00
Senior Citizen / Full Time Student / West / 319.00 / 329.00 / 339.00
East / 279.00 / 289.00 / 299.00
South / North / 279.00 / 289.00 / 299.00
Additionally, there is a £3.50 booking fee per Season Ticket when purchasing online and over the phone.
5. Is there a renewal discount price for securing my Season Ticket early?
Yes, please see above the discounted rates for renewing early and price increase for each month.
6. What are the cut off dates for each age band? And what proof is required?
The cut-off date for each age band is August 1st. For example, if you are 60 years old on August 1st you qualify for a senior ticket, whilst if you are 16 on August 1st, you would not qualify for a junior ticket. Junior and senior applicants are required to show a proof of date of birth, such as a passport or birth certificate.
7. What happens if my chosen method of payment is declined?
Two Instalment options are available for you with our 5 & 10 month (interest free) plans. All you need to do is choose the Instalment Plan when making your purchase. Upon selecting this option, supporters will receive their contract via email which will need to be completed and returned to V12 Finance. The Season Tickets will only be secured once this contract is completed and returned to V12 Finance.
8. Will I have to show ID if I purchase a Student Season Ticket?
Yes. All supporters who renew a student season ticket will be required to show a valid form of identification showing that they will be fulltime students for the duration of the 2018/19 season. A valid form of ID is a dated and signed letter from the school/university or a valid student card, which indicates both the applicable dates and fulltime status. Supporters can email all relevant proof to the Ticket Office at or visit the Ticket Office in person and will have to do so by 31st October 2018. Failure to produce the relevant evidence by this date may result in deactivation of season ticket.
9. For the 2018/19 season I'll be a student in full-time education - am I entitled to student discount? If so, why does my online personalised renewal page say I'm an adult?
Yes, Swansea City AFC is committed to making season tickets affordable for students for the 2018/19 season. Prices available to full-time students can be found in the above season ticket price matrix and have been frozen for yet another year.
Students for the 2017/18 season may notice their accounts have been automatically upgraded to an adult, which is a result of improvements the club has made to the way it regulates and monitors its concession scheme.
If you're going to be a full-time student for the 2018/19 season, don't fret - you simply need to notify our Ticket Office, which can be done in one of the following ways:
× Phoning the Liberty Stadium Ticket Office on 01792 616400
× Visiting the Ticket Office in-person between the hours of 10am and 6pm Monday to Friday or 10am and 4pm on Saturdays.
× Requesting a call back by e-mailing (be sure to include your full name, account number and contact number)
Supporters purchasing student season tickets will be required to provide proof of their enrolment in full-time education. Valid proof of eligibility is a dated and stamped letter from your school or university stating that you will be undertaking a full-time course during the 2018/19 season, or a valid date-specific student ID card.
10. Will I get a renewal application form for the 2018/19 Season Tickets in the post?
The renewal process is now paperless, so fans will not be sent a renewal pack in the post this year. Instead, existing season ticket holders can access their own personalised details by logging in on https://login.swanseacity.com. Season Ticket holders who do not have access to the internet can call the Ticket Office on 0844 815 6665* or visit the Ticket Office in person to renew.
11. Will I be sent my new 2018/19 Season Ticket in the post?
Yes, all season ticket holders this year will be sent a new card in the post for the 2018/19 season. Please make sure your details are up to date.
12. Can I cancel my Season Ticket?
Swansea City AFC does not generally offer refunds on season ticket purchases. However, if you wish to be considered for a refund prior to the start of the 2018/19 season you must send a request in writing to Customer Services, Swansea City AFC, Liberty Stadium, Landore, Swansea, SA1 2FA or e-mail and each request will be reviewed on a case-by-case basis. Please note that season tickets cannot be cancelled after the 2018/19 season has commenced.
13. I have a concession Season Ticket. Can I upgrade my ticket for an adult to use if I can’t attend a home game?
Upgrades can be done in-person at the ticket office or over the phone before 2pm on a matchday. In most cases, supporters will be required to pay the difference between the concession and non-concessionary ticket price, but for upgrades on a child's season ticket in the South Stand, supporters will be required to pay the face value cost of the ticket, due to the heavily discounted child’s season ticket price. For a concession-to-concession upgrade we can issue a new paper ticket at no additional cost.
14. Will I be able to purchase an additional Season Ticket?
At present, Swansea City is regrettably not in a position to offer additional Season Tickets at the renewal stage. For consideration after renewals, please fill your details on the Season Ticket Waiting list page http://enter.swanseacity.com/sthwaitinglist. Please note that this is not a guarantee and in the event of another Season Ticket being offered, you may be required to move to an alternative part of ground to fulfil the request.
15. I want to move seats. What do I have to do?
If you would like to move seats for the 2018/19 season, you will have to renew your current seat first to secure your place. Once the renewal period is over, we will begin the moves process. Please fill in your details here http://enter.swanseacity.com/sthmoves to register your interest in moving. Please note that due to operating at full capacity, filling in the form does not guarantee your move; however, we will try and accommodate all move requests where possible.
16. How do I sell my ticket via the Ticket Exchange?
The Ticket Exchange option is available when a home game is sold out and offers Season Ticket holders a secure and convenient service to resell their tickets. When logged in and a game is sold out you will notice under that game you can put your ticket up for ticket exchange by selecting the appropriate link. There will be a percentage offered to you before you confirm to release your seat, which is usually around 50% of what the ticket sells for.
If sold, the money stays in your account until the end of the current season - the balance of which is deducted from your season ticket renewal price.
For all those who have used ticket exchange, the cut-off date is November 30th 2017 – any credit on your account will automatically come off your season ticket renewal price. For all those supporters that used the ticket exchange after November 30th 2017 – your credit will remain on your account to use against your season ticket renewal for season 2019/20.
For those supporters who choose to not renew their Season Ticket, credit will not be refunded and will be lost.
General Season Ticket & Match Enquiries
1. What is the total number of Season Tickets which will be available for fans to purchase for the 2018/19 season?
This figure depends entirely on Season Ticket renewal rates for the 2018/19 season, as all existing Season Tickets holders will have the opportunity to renew their Season Ticket. Should any seats become available, all details on how to purchase these seats will be made available on www.swanseacity.com.
2. I have been on the waiting list; will I be offered a Season Ticket for the season 2018/19 campaign?
All details will be made available after the renewal deadline window has closed. All prices and details will be announced via www.swanseacity.com.
3. Can I join the 2017/18 Jack Army membership now in order to purchase a Season Ticket?
No, this cannot guarantee that you will be offered a Season Ticket. However, by joining the Jack Army membership you will have priority to purchase match day tickets and may be offered a season ticket for the following season (2018/19) depending on the number of Jack Army points you have. Becoming a Jack Army Member will also allow you to earn & redeem Loyalty Cash. Jack Army Members earn 5% of Loyalty Cash back on purchases made on merchandise online & in stores which can then be used back on future purchases.
4. What are the match day prices?
In line with our Season Ticket prices, match day tickets will also remain the same for the forthcoming season.
£35 adult / £17.50 child, senior and students (Cat B games)*
£45 adult / £22.50 child, senior and students (Cat A games)*
*A booking fee of £1.60 per ticket purchased online, or £2.50 per ticket purchased by phone or in person is also applied. From Friday, January 19, the booking fee for tickets purchased online will be reduced to £1.25 per ticket.
5. Match day reprints
There will be a charge of £5 for all match day reprints for the season 2018/19.
6. Can I be put on a waiting list for Season Tickets?
Yes, please enter your details here http://enter.swanseacity.com/sthwaitinglist, please state what ticket type(s), name, age and quantity you would like. Please note, being on the waiting list does not guarantee you will be offered a Season Ticket, if you are successful the club / Ticket Office will contact you.
7. What happens if I have an issue and want to complain?
Swansea City AFC takes all complaints very seriously and depending on the nature of the complaint, should be directed accordingly:
- Complaints regarding ticketing should be directed to the Liberty Stadium Ticket Office who are contactable either by e-mail () or phone (01792 616400)
- Fan misbehaviour should be reported on a match day to the nearest available steward. If this is not possible, the incident should be recorded via e-mail & sent to ().
For miscellaneous complaints or general feedback, please contact Lucy Norman at or call 01792 616628.
We will endeavour to acknowledge receipt of your complaint within 48 hours to respond. Where a complaint requires an investigation, please allow up to 14 working days to respond. Please ensure that a contact telephone number is included on all correspondence.
8. Who do I speak to if I have a problem on match day?
Match day stewards are recognisable by their uniforms of bright orange jackets. They are located in and around the stadium to ensure the health and safety of the crowd, as well as assist with any queries or problems that supporters have. Disability stewards are recognisable by their uniforms of bright green jackets and are there to specifically assist disabled supporters.