SCOTT B. FERGUSON
PERSONAL DETAILS
Full Name: Scott Boyd FERGUSON
Address: PO Box 4941, Cairns QLD 4870.
Telephone: Work: (07) 4036 5570 Mobile: 0422 921 271
Email: Work: Home:
Drivers Licence: Open manual car (C), Open motorcycle (R).
CAREER GOALS MANAGEMENT PROFILE
Due to my recent life style changes, the importance of climbing the corporate ladder and chasing the commensurate salary that goes with it has been replaced by a desire to refocus and recommit to the community that enabled my success corporately. I am now seeking to build a career in a role that makes me feel excited every day, and leaves me with a feeling of fulfilment and satisfaction.
My career has enabled me to have developed a high level of skill and understanding of team/site leadership, project management, change management, training, coaching, and the provision of legislative advice within the Australian and Qld. Public Service.
I have also developed high level skills in financial management, legislative governance, statutory compliance, investigation, negotiation, communication, dispute resolution, and research/analysis.
I am a quality-focussed leader with an outstanding record of success in managing in high-pressure organisations. A highly successful people manager skilled in empowering team members to perform at peak levels, demonstrated by;
§ Cultural Awareness and Adaptability
§ Strategic Planning and Execution
§ Concept Development and Implementation
§ Stakeholder Relationship Management
EDUCATION & QUALIFICATIONS
2015-2016 Australian Strength and Conditioning Association Online
Level 1 Strength and Conditioning (study continuing)
2010 Australian Public Service Commission Canberra, ACT.
Diploma of Government (Management)
2004-2005 Accredited Online Training Brisbane, QLD.
Certificate IV in Workplace Training and Assessment
PROFESSIONAL EXPERIENCE
2014 (Current) Dept. of Housing and Public Works Cairns, QLD.
Regional Manager (A08) – Remote Communities Housing Service Centre
§ Operational management of the delivery of Housing services to various remote indigenous communities of Far North Queensland.
§ Financial Management responsibility for the operations of the Remote Communities Housing Service Centre.
§ Stakeholder Engagement and active participation/membership on multiple working groups and committees, with various Government and Non-Government organisations and community leaders.
§ Responsible for the provision of guidance, support, and development of staff, and the evaluation of staff abilities under current human resources policy and procedure.
2010-2014 Dept. of Housing and Public Works Thursday Island, QLD.
Regional Manager (A08) – Thursday Island Housing Service Centre
§ Operational management of the delivery of Housing services to the communities of the Torres Straits Islands.
§ Financial Management responsibility for the operations of the Thursday Island Communities Housing Service Centre.
§ Stakeholder Engagement and active participation/membership on multiple working groups and committees, with various Government and Non-Government organisations and community leaders.
§ Responsible for the provision of guidance, support, and development of staff, and the evaluation of staff abilities under current human resources policy and procedure.
2007-2010 Child Support Agency (Dept. of Human Services) Cairns, QLD.
Regional Manager (EL1) – Cairns Regional Service Centre
§ Management of the delivery of Child Support Agency services to regional and remote communities within Far North Queensland, including remote indigenous communities and correctional centres (Lotus Glen).
§ End-to-end project management, including responsibility for meeting milestones, adherence to budget, and on time delivery of project outcomes.
§ Financial Management responsibility for the operations of the Far North Queensland office of the CSA.
§ Stakeholder Engagement and active participation/membership on multiple working groups and committees, with various Government and Non-Government organisations.
2006-2007 Child Support Agency (Dept. of Human Services) Brisbane, QLD.
Team Leader (APS 6) – New Customers Business Line
§ Management of service delivery team within the New Customers Stream (Brisbane), responsible for telephony and correspondence service delivery.
§ Provide coaching, mentoring and regular feedback to staff.
§ Implement and initiate change with a view to improvement in business, team and individual performance.
2006 Australian Bureau of Statistics Brisbane, QLD.
Senior Analyst & Statistician (APS 6) - Australian Census 2006
§ Developed and maintained external relationships and partnerships with various local government agencies and stakeholders.
§ Managed the collection process for the collection of local government financial statistical data as part of the Australian Census 2006.
§ Developed collection content and methodological parameters in consultation with users and ABS stakeholders.
2005-2006 Australian Taxation Office Brisbane, QLD.
Govt. Agency Relationship Manger (EL1) – Operations Business Development
§ Developed and maintained external relationships and partnerships with various local, state and federal government agencies and stakeholders.
§ Lead a team in the design and implementation of Memorandums of Understanding with various government agencies.
§ Developed cost effective arrangements with government agencies to obtain relevant data for the Australian Business Register.
2004-2005 Australian Taxation Office Brisbane, QLD.
National Coaching & QA Manager (EL1) – Superannuation
§ End-to-end project management, including responsibility for meeting milestones, adherence to budget, and on time delivery of project outcomes.
§ Responsible for the development and implementation of the coaching framework, processes and policy for the Superannuation Contact Centres nationally, for the ATO Change Program (2005).
§ Responsible for the project design, development, evaluation and implementation of the IT infrastructure - Superannuation Learning and Development Environment (SLADE) - for the Superannuation Contact Centres.
2002-2004 Australian Taxation Office Brisbane, QLD.
Team Leader (APS 6) – Personal Tax, Small Business, and Superannuation
§ Held the role of Team Leader, in which I managed a team of staff within various Compliance Business Lines of the Australian Taxation Office, in both the telephony and correspondence environments.
§ Provided coaching, mentoring and regular feedback to staff.
§ Implement and initiate change with a view to improvement in business, team and individual performance.
1998-2002 British Transport Police Glasgow, SCOTLAND
Police Officer (including CID attachment)
§ General foot, mobile patrol and Criminal Investigation Departmental duties of police constable.
§ Particular attention being given to the transport industries of Britain, including rail service, airport, waterways, roads, etc.
§ Duties including; the investigation of criminal activity, rapid response to emergency situations, the protection of persons and property within the forces jurisdiction, representing the force at judicial hearings, development of strategic projects aimed at reducing the amount specific crimes, submission of written reports for court.
AWARDS
2008 Winner – General Manager’s Award Child Support Agency
The General Manager’s Awards are the General Manager’s chance to thank individuals, teams and managers who have excelled in delivering on the CSA’s five goals:
1. Improved collection — More money for more kids.
2. Customer service excellence — Transform our customers’ experience.
3. Effective stakeholder relations and engagement — From consultation to engagement.
4. Informed customers and community — Aware and knowledgeable customers.
5. Excellence in service delivery capability — Our foundation for a better CSA.
The General Managers Awards ceremony dinner was held at the Stamford Grand Hotel in Adelaide, during the Child Support Agency National Leadership Forum on the 15th of December, 2008.
My excellent representation of the Child Support Agency in the media, through the use of my highly developed ability to communicate with influence, as well as my development of a nationally endorsed Indigenous Service Delivery Model, contributed to my receipt of the 2008 General Manager’s Award (Goal 4 – Communication).
“Scott was heavily involved and motivated to undertake proactive media opportunities. As a result of this media attention a large number of customers proactively contacted Child Support, requesting a range of services and appointments.”
“Scott now has a regular monthly interview spot with the ABC and was involved in the creation of the Regional Service Centre Team Leader Media Training DVD, which has assisted other regional offices across Australia.”
“Additionally Scott has helped create one of the most successful Indigenous Personalised Appointment Services in Child Support’s history, by organising for a CSO to travel to Palm Island with Centrelink staff. Scott has continued to expand on this joint venture with Centrelink, to deliver our services to a number of remote Indigenous communities in Queensland.”
- Introduction of Goal 4 Award Recipient (Matt Miller – CSA General Manager)
REFEREES – Provided Upon Request