Royal Australian Mint

Job Description: Retail Shop Assistant

APS Level 2

Sales, Marketing & Distribution Branch

The Sales, Marketing & Distribution Branch is responsible for designing, developing and promoting the Mint’s official collector coin (numismatic) programs, and brands of the Royal Australian Mint. It is a commercially focused profit driven business within the Mint. This Branch also serves as a Gallery as a tourist attraction complemented by educational programs for touring groups.

Mint Coin Shop

The Mint Coin Shop, located in the foyer area of the Mint, looks after sales and enquiries for all visitors to the Mint.

Job Description

This position is located within the Coin Shop of the Royal Australian Mint which supports the Contact Centre. The Shop is the front line in face to face customer service to visitors, including our regular numismatic collectors, school tours and national and international tourists. The Shop provides quality numismatic products, souvenirs and some very special gift ideas. The person we are looking for will have lots of personality mixed with a professional attitude in this sometimes very fast paced environment.

Individual role within the Team

Under limited supervision, carry out a range of tasks in a retail environment, specifically:

·  Conduct over the counter sales

·  Prepare the Mint’s coin shop for opening and undertake closing procedures

·  Assist with receipting goods and weekly stock takes

·  Assist with investigation and reporting of customer complaints

·  Preparing opening and closing of Public Press

SELECTION CRITERIA

Classification: APS Level 2 Position No: Several

Branch: Marketing Section: Mint Coin Shop

Title: Retail Shop Assistant

1.  Strategic Direction

·  Understand what your role is within the Mint’s Coin Shop

·  Take ownership of role and suggest task improvements

·  Show judgement and aptitude with the ability to identify issues

2.  Achieves Results

·  Use initiative to work independently on routine tasks

·  Identify issues/problems as they occur, giving early notification to supervisor

·  Accommodate and respond positively to change

·  Take responsibility for achieving quality on-time outcomes

·  Record relevant information as required

·  Use resources wisely

3.  Productive working relationships

·  Actively listen to team members and customers

·  Share information and contribute to team discussions

·  Treat people with respect and courtesy

4.  Personal drive and integrity

·  Commit to the completion of tasks safely and accurately

·  Adhere to Mint Values and Code of Conduct and follow security and HSE guidelines

·  Actively seek feedback on personal performance

5.  Communications

·  Express self in a clear and concise manner using appropriate language

·  Listen carefully to others and check to ensure understanding

6.  Knowledge, Skills and Experience

·  Demonstrated ability to provide quality customer service in a retail environment

·  Experience with EFTPOS operations and computer based cash registers, or the ability to quickly acquire this knowledge

·  Demonstrated cash handling experience

·  Ability to quickly acquire product knowledge

·  Demonstrated computer skills, data entry, Microsoft office