The Property Management Firm
1661 E. Flamingo Rd #4A, Las Vegas, NV 89119 702-597-9635 – 702-740-4172
Friday, October 12, 2018
Welcome to The Firm.
Robyne Stone is the Executive Director of Operations and your property manager at The Firm. You can reach her by phone at 702-597-9635 or email at .
Sodonia Parish is our Compliance Manager, her email address is . Cheryl Sparling is our Special Operations Administrator and handles a variety of our special operations. Cheryl’s email address is . Rebecca “Becky” Currenis our bookkeeper. You can reach her at . Law is our office admin., his email address is . You can reach any of them by calling 702-597-9635. For anything other than those areas listed above, Bill Rowan is the Owner/Broker of The Firm and you can reach him by phone at702-597-9635 or by email at .
Once your account is established you will be able to access all of your information, make online payments & online work orders from our website at If you have not already received your activation email, please get in contact with the office.
At move in you will be required to provide a copy of renter’s insurance and utility receipts showing they are in your name.
If you have any questions, please contact the office at 702-597-9635 and we will get you the answers.
Sincerely,
Robyne Stone
Robyne Stone
Executive Director of Operations
Realtor/Property Manager
The Property Management firm
Office (702) 597-9635 | (800) 772-7931 | Fax (702) 740-4172
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MAILBOX KEY CHANGEOUT INFORMATION
The POST OFFICE OWNS CERTAIN MAIL BOXES
To find out call them and give them the address and they will tell you if they own it or not. Try
to find out locations of post offices near your address.
Note: If the Postmaster owns the box -It is illegal to have ANY locksmith open + rekey it.
If the Postmaster owns the mailbox the tenant must:
1) go to the main post office for their area and present proof they live there (usually a copy of
the lease or utility bill) and ask for a key changeout. The tenant pays the money “right then”
at the post office before they get the key.
2) the Postmaster takes about a week, but they will send their guy out who takes off the old door
and lock and replaces it with a new door and lock for about $40.
3) The tenant MUST go back to the Post office where they ordered the lock changeout to get the key once it is changed. Thus, the tenant must check to make sure the “postmaster in the field locksmith guy” brings the key BACK to the Post Office before they go and pick it up (or they
waste a trip).
4) Thus the tenant must make two trips. First to order a lock changeout and Second to pick up
the key.
5) Note: the “guy” in the field who changes the lock on the postal box will NOT give the tenant
the key at the property, even if they are standing right there with a copy of the lease. The
tenant MUST go back to the Post office a second time to get the key once it is changed.
6) Note: Anybody can order keys for someone else (like a friend or parent). But they cannot get
them. Only the actual occupants (the tenants on the lease) can get them.
7) If an old tenant gives us the Postmaster box key, someone (legally) can then hire a locksmith
to rekey it. (A landlord is not obligated to change a Postmaster mailbox key using a
locksmith). It is recommended that a tenant change their mailbox key to help keep their mail
secure. This is most important if someone has roommates or the last occupant was another
tenant.
We have been told that most tenants do NOT change the locks on a postmaster box when they are given a key. We recommend to tenants that they do. THE FIRM is not responsible for mail problems.
RULES FOR A PRIVATELY OWNED BOX
Yes, the tenant can hire a locksmith to “pick the lock to get in” and make a new set of keys and
change the locks. It is less expensive if the tenant gives the existing key to the locksmith to save
the “pick lock” fee.
Yes, the tenant can change the locks, even if the old key was not turned in by the old occupant.
A locksmith will be faster than waiting for a post master locksmith to do the work.
$45 or so may be a charge at this time for a locksmith to do this work.
Whether we have the key or not Magnum locksmith charges the same (because he does not
charge to pick the lock if he does not have a key).
UTILIITY CONTACT INFORMATION
Southwest Gas Corp
Serving the Las Vegas Area.
(866) 969-6251
NV Energy
2215 E Lone Mountain Rd,
North Las Vegas,NV89081
(702) 402-5555
Las Vegas Valley Water Dist
1001 S Valley View Blvd,
Las Vegas, NV 89107
(702) 870-2011
City of N. Las Vegas Utilities
(Water&Sewer)
2250 Las Vegas Blvd.
N.,North Las Vegas,NV89030
(702) 633-1275
Henderson Dept. of Utility Services
(water&sewer)
(702) 267-5900