Temple University

Role Inventory Form

Position Specifications

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Job Class: / Role Inventory Title:
Family: / IS / Department Title:
Level: / IS1
Salary Grade: / School/College/Department:
BU: / Sub Department:
FLSA: / Reports To:
Prepared By:
Reviewed By:
Date: / April 3, 2009

Family Definition

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Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements

Profile Elements of Position

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Functional Contribution and Research

Performance of Duties/

Project Responsibilities

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Carries out work under established priorities according to project timelines.

Performs assigned tasks under direct supervision, and standards and practices of the profession.

Participates in team-building and achieving consensus.

Specialized knowledge in a technical area.

Procedures, processes,
and standards / Works within specific policies and procedures.
Encouraged to suggest process improvements.
Strategy / Carries out tasks in support of workgroup strategies.
Provides information for others in implementing strategies.

Relationships, Service & Community

Internal / Provides basic technical information or service to internal customers, in response to specific customer needs.
Communicates detailed program specifications within clear protocols and clearly defined policies and procedures.
Gathers information from others.
External / Communicates under clearly specified policies and procedures; under direct supervision, may regularly interact with external customers/stakeholders for a specific purpose.
Gathers information from others.
Functional Team Members / Basic knowledge transfer between team members.
Alerts/communicates current or potential problems to supervision.
Problem Solving & Innovation
Scope of Issues / Solves routine challenges under detailed policies and procedures and normal work routine, generally within and affecting the workgroup.
Problem Resolution/
Resources Available / Applies basic analytical techniques to address assigned issues.
Creativity and Innovation / Suggests creative modifications to normal work processes. Applies knowledge to complete work more efficiently and effectively.
Decision Making Impact
Context of Decisions / Makes routine decisions consistent with standard practices, procedures and guidelines that impact immediate work group.
Works under supervision of both progress and results.
Financial / No budget authority.
May handle, create or communicate financial information.
People / May be asked to provide some input into hiring and performance appraisal processes, particularly for student employees.
Leadership and Training
Professional Development and Training / May introduce new work routines within area of expertise or administrative protocols.
May provide information to clients to help them solve future problems.
Makes client part of the solution.May provide University community with technical training.
Technical Leadership / May provide technical leadership in an identified area of expertise.
Team Morale/
Role Model / Contributes to team morale by participating in the support of organizational values and mission.
Adheres to professional standards and organizational values.

Key Departmental Functions

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(capsule statement and basic task list from dept and prior version descriptions)

Profiling Related Dimensions

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A. Supervision: / May supervise other employees. May provide direction to student workers.
B. Operating Budget range, if Applicable:
C. Typical Education & Experience: / Associates degree and at least one year of directly related experience. An equivalent combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental Conditions: / No adverse conditions.
F. Expected Physical Requirements: / Ability to speak clearly.
Ability to distinguish colors.
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent Dimensions:

Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.

University Compensation (JobClass Title Family Level)

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Revised 4/3/09

Temple University

Role Inventory Form

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Revised 4/3/09