/ Return Merchandise AuthorizationDate:
Return Address:DFI-USA RMA Dept.,
960 Riverside Parkway, Suite 10
West Sacramento, CA 95605
Phone: (732) 390-2815·Fax: (732) 562-0693 · Email:
Please fill out completely. Email or fax us to obtain an RMA number.RMA:
CUSTOMER WANTS TO SHIP TO:
Contact: / E-Mail: / Contact: / E-Mail:
Tel #: / Fax #: / Acct # / Tel #: / Tel #:
Company: /

PO#

/ Company:
Address: / Address:
City: / State: / Zip: / City: / City: / State:

Invoice Number below from: DFI-ITOX or Former DFI Tech

DFI-USA Item

/

Product Serial Number (Required)

/ DFI-USA Invoice Number / Problem Description

(RMA cannot be processed if not completed)

/

REPAIR

/

CROSS

SHIP

/

CREDIT

/

DFI-USA APPROVAL

YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO

Example Product Problem Descriptions:

Does Not Boot to POST / FDD Boot Failure / Serial Port Failure / Error Message—Include Error Message / USB Ports Failure
Does Not Boot Past POST / HDD Boot Failure / Parallel Port Failure / Damaged Slot—Please Specify / Network Port Failure
Does Not Keep Correct Time / Keyboard Port Failure / CMOS Setup Failure / Damaged Component—Please Specify / Audio Port Failure
Loses BIOS Settings / Mouse Port Failure / No Video /

Physical Damage—Please Specify

/ Other(s)–Please Specify
  1. CROSS SHIP IS AVAILABLE ONLY FOR DFI-ITOX PRODUCT DEFECT WITHIN 30 DAYS FROM DATE OF INVOICE ON FULL SYSTEM PURCHASES, AFTER 30 DAYS ITEMS MUST BE RETURNED FOR REPAIR/REPLACE. ITEMS PURCHASED AS PARTS CAN BE CROSS-SHIPPED FOR ONLY 30 DAYS.
  2. All RMA’s will be shipped UPS GROUND. If any other shipping method is requested the customer will be charged the difference. Payment for the difference in shipping cost will be charged to the customer’s credit card account or invoiced to the account if customer has NET terms.
  3. The customer must make sure that the RMA # is clearly visible on the outside of the package being returned or package may be refused and returned to customer.
  4. The customer agrees to pay for any items cross-shipped if the defective items are not received in our warehouse within (7) working days of RMA issuance. The invoice price will be charged to the customer’s account or if the customer is on COD terms, to the customer’s VISA, MC, or American Express as follows:

Card # / Exp. Date / Signature:

Document: DFI-USA RMA Form2017-10-25.docx