Rfq Attachment V: Response Template

RFQ ATTACHMENT V: RESPONSE TEMPLATE

REQUEST FOR QUALIFICATIONS FOR
Payment Gateway Services
RFQ#TTX2015-07
CONTACT: Ricardo S. Cordero, , 415-554-4509

Before getting started, please ensure your Response meets the Minimum Qualifications in Section B so that it will be evaluated. Responses received under this RFQ that fail to address each of the requested items in this Attachment V, Response Template in sufficient and complete detail to substantiate that the Respondenthas met the City’s Minimum Qualifications, will be deemed non-responsive and will not be considered. Note that responses of “To be provided upon request” or “To be determined” or the like, or that do not otherwise provide the information requested (e.g. left blank) are not acceptable.

Instructions are provided in blue and may be deleted. Please complete your Response in the template provided, using as much space as needed. Indicate clearly where separate documents are provided. In order to receive the maximum amount of points, please be sure to follow this format and thoroughly (but concisely) address each section.

A. Executive Summary

1.Prime Respondent Information and Partner(s)

Prime Respondent’s Firm Name
Prime Respondent’s Firm Address (Principal Place of Business)
Location of Prime Respondent’s Lead Office to Perform Services under this RFQ
Prime Respondent’s Website Address
Prime Respondent’s City Vendor ID / Note: Possession of this number serves as partial verification that the Respondent has completed the City’s administrative requirements (see Attachment III, Section A for more details).
Prime Respondent’s Partner and Subcontractor Name(s), if applicable

2.RFQ Contact

Identify the person that will serve as yourRFQ contact. This contact will receive e-mail notifications regarding the RFQ process.

Name
Title
Email
Phone

3.How did you find out about this RFQ Opportunity?

Insert response here.

4.Letter of Introduction and Executive Summary of Response

Attacha letter of introduction and executive summary of the Response.

Include a summary of your proposed partnerships, as applicable.

The letter must be signed by a person authorized by your organization to contractually obligate your organization to perform the commitments contained in the Response. Submission of the letter will constitute a representation by your organization that your organization is willing and able to perform the commitments contained in the Response. In addition, please acknowledge any attachments in this letter, if applicable.

B. Minimum Qualifications

Instructions:Insert a “Y” or “N” in every cell adjacent to each Minimum Requirement. In order to be considered for inclusion in the list of qualified firms, a Respondent must respond with a “Y” to all of the Minimum Requirements.

NO. / REQUIREMENT / YES/NO
1 / Respondent has minimum Shareholder Equity of $2 million.
2 / Respondent is available to accept payment instructions from City clients 24 X 7 X 365/366 per year with a minimum uptime of 99.9%
3 / Respondent has minimum of 3-years of experience providing payment gateway services to municipalities or other governments.
4 / Respondent will deliver 3-years audited financial statements by paper, on CD or by URL link.
5 / Respondent will, at the City’s request, deliver periodic audited financial statements on no more than a quarterly basis by paper, on CD or by URL link.
6 / Respondent agrees that the City will be the Merchant of Record and own all Merchant IDs.
7 / Respondent meets all statutory and regulatory standards for data security (PCI-DSS, Gramm-Leach and any other federal and state laws and regulations).
8 / Respondent has no current negative regulatory actions pending against it (limited to the Respondent’s payment gateway services).
9 / Respondent will accept card payment transactions for cards branded Visa, MasterCard, Discover and American Express, contingent on the card companies’ willingness to participate and the City’s agreements.
10 / Respondent will support the City’s participation in Visa’s and MasterCard’s Bill Pay, Government Tax Payments and any other special pricing programs for which the City is or may be eligible.
11 / Respondent will direct credit/debit card entries to the City’s contracted debit/credit card processing vendors:

Bank of America Merchant Services (“BAMS”) for Cardholder-Present Transactions
First Data Merchant Services (“FDMS”) for Cardholder-Not-Present Transactions

12 / Respondent to direct E-Check (with the exception of kiosk, cardholder-present providers) entries to the City’s contracted Automated Clearinghouse (“ACH”) Originating Depository Financial Institution (“ODFI”) which is Bank of America.
13 / Respondent to compute and present the full amount owed by a City client including, when required, a Service Fee to the customer at “check-out.”
14 / For transactions on which Service Fees are to be applied, Respondent will apply the following rules:

The paying client will be clearly advised of the Service Fee to be applied to the transaction amount
The Service Fee will be processed as a separate transaction to the paying client’s credit card statement
Each month, the Respondent will charge its fees to the City’s designated bank account(s) into which the Services Fees have been credited.

15 / Respondent will process both percentage based and fixed amount service fees and manage the presentation, disclosures, reporting and processing of Service Fees in accordance with the prevailing rules of the Card Associations.
16 / Respondent will negotiate and execute a best practices service level agreement.
17 / Respondent has a complete Business Resumption Plan (“BRP”) and satisfactorily tested its BRB within the past 12 months.
18 / Respondent will verify and authenticate card and E-Check payors in accordance with the requirements of the Card Association Operating Rules and the Operating Regulations of the National Automated Clearinghouse Association.
19 / Respondent has procedures to resolve technical issues including system outages and will notify the City within one (1) hour of any disruption with an expected duration of more than three (3) hours and provide status update.
20 / Respondent will dedicate a customer service support team to respond to all telephone or e-mail inquiries from the City within one (1) business day.
21 / Respondent will dedicate a relationship support team to respond to all telephone or e-mail inquiries from the City within one (1) business day.
22 / Respondent uses a set of tools to track issues reported by the City.
23 / Respondent’s transaction reporting system allows the City to download daily and historical data sets and export the data to other tools such as Excel or Access.
24 / Respondent’s online reporting system allows the City to generate ad hoc reports and arrange data based on pre-established parameters established by the City. (Examples: reports that group data by department/agency, payment category, payment type).
25 / Respondent’s online reporting system operates with all popular web browsers on PCs and MACs.
26 / Respondent will provide system controls that prohibit access by unauthorized external and internal persons/system.
27 / Respondent will deliver all user and technical documentation required City employees.
28 / Respondent will test all systems and applications jointly with the City before they are made available to the public.

STOP:If you answered “YES” to all of the Minimum Requirements above, please proceed to the next sections and provide responses to the below questions relevant to your proposal in order to complete your submission. If you answered “NO” to any of the Minimum Requirements, please stop; your firm will not be considered for qualification in any of the Service Areas.

B. SCOPE OF WORK QUESTIONS

Demonstrated expertise is required in at least one of the following Service Areas.

NUMBER / SERVICE AREA
1 / Debit/Credit Card and E-Check payment acceptance at an online customer interface
2 / Debit/Credit Card and E-Check payment acceptance at an Interactive Voice Recognition customer interface
3 / Debit/Credit Card and E-Check payment acceptance at a Customer Service Representative interface
4 / Debit/Credit Card payment acceptance at physical machines: for example, point of sale devices (with pin pads where appropriate), kiosks and parking meters

For the Service Area or Areas for which your firm is submitting a proposal, each Respondent should indicate below its intent to be a qualified vendor by placing a “” in the space associated with each of the individual requirements established for each of the four (4) Service Areas.

Service Area 1: Debit/Credit Card and E-Check payment acceptance at an Online Customer interface

The selected Respondent’s Internet solution must satisfy the following requirements:

Accessibility – Vendor will ensure that all payment applications will be compliant with Section 508 of the Rehabilitation Act of 1998, as amended (29 U.S.C. 794d) (accessibility guidelines to ensure full accessibility to users with disabilities).