Response Provided Under: Freedom of Information Act 2000

Reference Number: IAR-101003035342

Response provided under: Freedom of Information Act 2000

Request and Response:

As you may be aware, some years ago London Borough of Brent hosted a register of applications in use by Local Authorities and some basic detail of the contracts e.g. start date and duration of contract - the eGov Register. This database was discontinued a short number of years ago with the lapse of the eGov initiative but the information within it was very helpful to software suppliers to understand when councils may be starting to consider revisiting the market for potential upgrades or improvements to their current technologies to best support their business and help them achieve their future aspirations.

In order to have an up to date view of this we would appreciate your completing the short questions to help us understand when your council may be in a position to consider its future options. We have sought the advice of Freedom Of Information Officers in constructing the questions to ensure any inconvenience is minimised and that we are not breaching any commercial confidences that could not, otherwise, be derived from the public domain. We do however want to ensure the information is accurate, and for that we seek your help.

Thank you in advance for answering the questions.

(feel free to delete the replies that are not applicable to your authority).

QUESTIONS:

As part of the Government’s Transparency Agenda details on Cornwall Council’s contracts (and associated payments to third party suppliers) is already publically available and can be found at:http://www.cornwall.gov.uk/council-and-democracy/council-spending-budgets-and-information/local-government-transparency-code/

1.  What electronic systems do you use for your public facing information & advise solution in ASC?

a.  Corporate spreadsheet,

b.  Electronic marketplace,

c.  In-house social care website,

d.  Other please state

Other - Care and Support in Cornwall – Open Objects

2.  Who is the provider of the Information & Access Electronic System ? ie. What software is used to provide information & advice & who provides it

a.  developed In-house,

b.  Open objects,

c.  QuickHeart,

d.  My care,

e.  Other, please state

Open Objects

3.  If the electronic Information & advise system is on a software contract, when does that contract expire?

a.  rolling annual contract,

b.  2016,

c.  2017,

d.  2018,

e.  2019,

f.  2020,

g.  2021,

h.  post 2021

Rolling annual contract

4.  What electronic systems do you use for Case Management in ASC?

a.  OLM Care first,

b.  Servelec Framework,

c.  AzeusCare,

d.  SAP,

e.  Agresso,

f.  Other, please state.

Servelec-Corelogic – Mosaic System

Other - Civica W2 for finance all management

5.  If the Electronic Case Management system is on a software contract, when does that contract expire ?

a.  rolling annual contract,

b.  2016,

c.  2017,

d.  2018,

e.  2019,

f.  2020,

g.  2021,

h.  post 2021

Rolling annual contract for Servelec Mosaic

Post 2021 for Civica W2

6.  What electronic system do Council staff use for organising council managed care services ?

a.  Developed in house,

b.  Liquidlogic protocol,

c.  Civica Paris,

d.  Northgate Swift,

e.  OLM CareFirst,

f.  Servelec Framework,

g.  AzeusCare,

h.  SAP

Servelec Framework - Corelogic – Mosaic System

CM2000

Civica W2

7.  If the electronic system for accessing care services is on a software contract, what does when does that contract expire ?

a.  rolling annual contract,

b.  2016,

c.  2017,

d.  2018,

e.  2019,

f.  2020,

g.  2021,

h.  post 2021

Rolling annual contract - Servelec

2018, CM2000 – annually extendable

Post 2021 Civica W2

8.  What electronic system do you use for ASC Operational Financial Management in ASC ?

a.  Developed in house,

b.  Liquidlogic protocol,

c.  Civica Paris,

d.  Northgate Swift,

e.  OLM CareFirst,

f.  Servelec Framework,

g.  AzeusCare,

h.  SAP

i.  Agresso,

j.  OCC Controc,

k.  You2Choose ,

l.  Quickheart,

m.  shopf4support,

n.  Oracle financials,

o.  other, please state.

Servelec Framework

Agresso, CM2000

Oracle financials, ERP

9.  If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?

a.  rolling annual contract,

b.  2016,

c.  2017,

d.  2018,

e.  2019,

f.  2020,

g.  2021,

h.  post 2021

Annual rolling contract – Servelec

2018, CM2000

10.  For people eligible for Council funded care, does the council pay for services gross or net of a persons assessed financial contribution? If both, then please explain which circumstances are net.

a.  Gross,

b.  Net,

c.  Both, please add information,

d.  Other, please state.

Net

11.  Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority ? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.

a.  Developed in house,

b.  Liquidlogic protocol,

c.  Civica Paris,

d.  Northgate Swift,

e.  OLM CareFirst,

f.  Servelec Framework,

g.  AzeusCare,

h.  SAP

i.  Agresso,

j.  OCC Controc,

k.  Oracle financials,

l.  other, please state

Servelec Framework,

Oracle financials, ERP

12.  If the Financial Assessment system is on a software contact, when does that contract expire ?

a.  rolling annual contract,

b.  2016,

c.  2017,

d.  2018,

e.  2019,

f.  2020,

g.  2021,

h.  post 2021

Rolling annual contract,

13.  Are direct payments made directly into peoples personal accounts? if not, then please give details

a.  Yes, for all services

b.  Yes, for some services,

c.  No

Yes, for all services

14.  If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased ?

a.  Regional Investment Board,

b.  Local Consortia,

c.  Authority Budget/Spend,

d.  Other, please describe

N/A

15.  If your eMarketplace was purchased by a group of councils, please tell us with which other councils?

N/A

16.  If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on?

a.  Developed In-house,

b.  Shop4Support,

c.  Quickbuy,

d.  Cloudbuy,

e.  Choose My Care,

f.  Slivers of Time,

g.  Book Your Own Breaks,

h.  Other, please specify

N/A

17.  If the eMarketplace system is on a software contract, when does the contact expire ?

a.  rolling annual contract,

b.  2016,

c.  2017,

d.  2018,

e.  2019,

f.  2020,

g.  2021,

h.  post 2021

N/A

18.  What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care ?

a.  Developed in house,

b.  Liquidlogic protocol,

c.  Civica Paris,

d.  Northgate Swift,

e.  OLM CareFirst,

f.  Servelec Framework,

g.  AzeusCare,

h.  SAP

i.  Agresso,

j.  OCC Controc,

k.  Oracle financials,

l.  other, please state

Developed in house

Servelec Framework

Other – CM2000

19.  If the provider management system is on a software contract, when does that contract expire ?

a.  rolling annual contract,

b.  2016,

c.  2017,

d.  2018,

e.  2019,

f.  2020,

g.  2021,

h.  post 2021

Rolling annual contract,

2018, CM2000

Information provided by: Children, Families and Adults

Date of response: 14 February 2017