Resource Plus Safety Procedures Manual

Resource Plus, Inc.

Safety Procedures Manual

Revised December 05, 2014

Resource Plus, Inc. Safety Procedures Manual

Table of Contents

Section / Subject
I. /

Safety and Injury Prevention Program

II. /

Ergonomic Program

III. /

Emergency Evacuation and Fire Prevention Program

IV. / Personal Protective Equipment Program
V. /

Powered Equipment Program

VI. /

Driver’ Safety Program

VII. /

Client Procedures Guideline Program

VIII. /

Manual Material Handling Program

IX. /

Workplace Violence Prevention Program

X. / Forms

1

Resource Plus Safety Procedures Manual

Section I

Safety and Injury Prevention Program

Resource Plus Safety Procedures Manual

MANAGEMENT STATEMENT ON SAFETY

Resource Plus, Inc. strives to be the leading provider of the Retail Merchandising and Service industry in the United States. Our success is dependent on our customers choosing Resource Plus, Inc.’s service as their choice for retail needs. They will do so if we provide them with quality service, affordably priced, and delivered on time by healthy, happy and well-trained employees. As such, the safety and health of you, our employee, is of critical concern to Resource Plus, Inc.’s management.

Each Resource Plus, Inc. employee shares a responsibility to provide a safe environment in which to work. Management will, to the greatest degree possible, provide the necessary equipment and training. Employees are responsible to learn and implement the company's safety policies and to ensure that all others do likewise. Employees are also encouraged to enhance our program through identification and suggestion of improved methods to serve our customers while maintaining a safe and healthy workplace.

We acknowledge that our employees are vital to our success. We are committed to providing them with the greatest degree of respect, training, and materials necessary for you to provide a superior level of service to our customers. We ask that they step forward with equal commitment and desire to be an industry leader.

______

President

______

Manager, Human Resources

AUTHORITY

The SafetyCoordinator is responsible and held accountable for the continued safe operations of our job sites, including the safety and health of our employees. The authority to implement and monitor our safety program is:

______

SafetyCoordinator Date

III. PROGRAM RESPONSIBILITIES

Through effective implementation of our Safety and Injury Prevention Program, we believe we can accomplish our corporate goals of becoming the leader in the Retail Merchandising and Service industry. We must contain our costs wherever possible so we may provide the lowest prices to our customers. We must have highly skilled and motivated employees to ensure our products are of superior quality and delivered on time.

The purpose, therefore, of our Safety and Injury Prevention Program is:

  • To provide a safe and healthy working environment for our employees

and customers.

  • To reduce the direct and indirect costs of injuries and illnesses to our employees and customers.
  • To lower our costs of insurance, which allows us to lower our costs of doing business.

The responsibility for the successful implementation of our Safety and Injury Prevention Program is shared by all employees. Executive Management, Safety Management, and each employee have a responsibility and an interest to ensure that this program is successful. Each level of responsibility is outlined below:

Executive Management Responsibilities

Executive Management must plan, organize, and administer the program by establishing policy, setting goals and objectives, assigning responsibility, motivating and supporting subordinates, and monitoring the program's results.

Executive Management will support and maintain the Safety and Injury Prevention Program through multiple activities, including the following:

1. Provide direction to the Project Managers and Team Leaders.

2. Support the program financially.

3. Hold every level of management accountable for their actions (or inactions) in implementing the program.

4. Continue to communicate to the employee’s management's commitment towards this program.

SAFETY MANAGEMENT RESPONSIBILITIES

The Safety Manager, will be responsible for coordinating the activities of all employees to ensure the success of the program. Acting upon the directives of Executive Management must identify and analyze loss exposures, examine alternative solutions, select the best solutions for the company, implement those solutions, and monitor and report the results.

Safety Management will direct and monitor the program's activities and effectiveness through multiple activities, including the following:

1. Guide Executive Management in setting the company's policies and goals.

2. Plan, organize, and direct the resources of the Safety Department, including outside agencies.

3. Assist the managers in the implementation of the program.

4. Coordinate and conduct site inspections to identify unsafe conditions and unsafe work practices.

5. Verify corrective actions are completed within reasonable and established periods.

6. Review injury reports, loss analysis, and claims data to identify program trends.

7. Establish and monitor training programs for new employees, new hazards, management, and all employees as needed.

8. Manage all claims in a fair and cost effective manner.

9. Prepare and present reports to management on program results.

V. MANAGEMENT RESPONSIBILITIES (Operations Managers, Area Mangers, District Mangers, Project Managers)

Effective implementation of our Safety and Injury Prevention Program requires support from ourmanagement. They must be involved in the program through many activities, including the following:

1. Become familiar with the program, its goals and objectives, and all policies and procedures of the company.

2. Fully support the program, and all employees and activities therein, and strive to motivate all employees to achieve maximum results.

3. Take full responsibility for the success of the program.

4. Actively participate in any committee or activity within the facility.

5. Review all injury and illness reports to ensure completion and to identify causes of loss.

6. Rectify all hazardous conditions or behaviors in an effective and timely manner.

7. Fully train all employees towards safe operations and behaviors, communicating to them about the program and its results.

8. Consistently and fairly enforce all safety rules. Apply the appropriate disciplinary actions towards those employees creating an unsafe workplace.

9. Strive to hire quality employees, in a timely manner, which will impact the success of the program and the company, and to retain those employees.

10. Inspect the workplace on a regular basis to facilitate program success, regulatory compliance, and an enhanced educational experience for our customers.

VI. EMPLOYEE RESPONSIBILITIES

Ultimately, the success of the program and the company rests with the employees. Every employee must become involved with the program through their activities, including the following:

1. Be aware of and comply with the company's safety rules and regulations.

2. Operate all equipment in a safe manner, including utilization of all guards, and maintaining the equipment in good working order; reporting to team leaders all equipment in need of repair.

3. Report all injuries to team leaders, including those involving customers and guests, immediately.

4. Encourage co-workers to work safely.

5. Suggest enhancements to the program as they become aware of them.

6. Attend all safety meetings as required.

VII. SAFETY TRAINING

Safety training begins on the date of hire and continues throughout the course of employment. Training is essential for program success, and includes training of new hires, current employees, and management.

Employee Training

Employees will be trained during orientation, and work under supervision during their initial period on the job. Their training will instill safety awareness and enhance the company's safety culture. It will establish safe operating procedures and employee conduct, and an awareness of the company's philosophy towards employee responsibility and accountability.

Management Training

Training is essential for management to promote safety awareness among their employees. Management is to be held accountable for their facility's safety performance and will be provided with data to assist them in self-evaluations. New and current topics will be discussed, as well as program impacts upon the company.

Training topics to management may include (but are not limited to):

  • Incident Costs (direct and indirect)
  • Self Inspection
  • Job Hazard Analysis
  • Hazard Communication
  • Accident Investigation
  • Claims Remediation
  • Workers' Compensation Laws
  • Motivation
  • Hiring and Termination

Safety training will be directed by the Human Resources Department, with the support of Executive Management, and may be conducted by:

  • Safety Manager/Human Resource Manager
  • Operations Management
  • Loss Control Representatives from Insurance Carriers and Brokers
  • Outside Experts/Guests

VIII. INSPECTIONS

To identify and evaluate hazards, Resource Plus, Inc. will conduct site inspections. The inspections will be held periodically, utilizing employees, department management personnel, Safety Coordinators, and external resources (insurance personnel, brokers, OSHA staff, and outside auditors, etc.).

Each inspection will be documented on the appropriate form and signed by those who made the inspections. The inspection reports will be directed to department management, the Safety Manager/Human Resource Managerfor analysis and hazard remediation. The reports will include physical as well as behavioral attributes.

Unsafe conditions identified during the inspections shall be timely corrected, immediately if possible. Eminently dangerous conditions shall be directed towards team leaders, the Safety Manager/Human Resource Manager for immediate resolution with all personnel evacuated from the area.

Safety inspections shall be a component of each management’s safety program and may be utilized as a measurement of safety performance. It shall be the responsibility of the executive management team to ensure compliance with Resource Plus, Inc. and regulatory requirements with team leaders responsible for hazard resolution in a timely manner. Outside safety inspections are not the tool for identification of hazards, but used as an audit technique of the department’s safety program's performance.

IX. EMPLOYEE COMMUNICATION

Employee involvement is crucial for the success of the Safety and Injury Prevention Program. Resource Plus, Inc. believes that employees must be aware of the impact of the safety program upon the company, including its ability to compete within the marketplace. To this end, Resource Plus, Inc. will communicate safety to its employees through employee meetings.

Employee Meetings

Safety training information is conveyed during orientation, safety meetings, and general meetings. This information may be dispersed by management, the Safety Manager/Human Resource Manager, and external sources. Safety awareness and development of our safety culture are especially targeted during these meetings. Employee suggestions and comments are encouraged.

As claims analysis dictates, Resource Plus, Inc. will be enhancing and/or modifying its current program or will be creating new ones as needed. Performance will continue to be measured and communicated to all employees.

X. DISCIPLINARY PROCEDURES

Resource Plus, Inc. recognizes that some employees will, on occasion, fail to operate in accordance with company safety policies. On those occasions it will be necessary to reprimand those employees to ensure that they comply in the future. For severe or repeat offenders termination may be necessary. In order to treat these employees in a fair and consistent manner, yet not allow unsafe or unauthorized behavior, Resource Plus, Inc. has developed standard Disciplinary Procedures for use by all team leaders.

Resource Plus, Inc.’s Disciplinary Procedures include counseling or verbal warnings, written warnings, reassignment, suspension without pay and termination. Depending on the severity of the violation, disciplinary actions, up to and including termination without warning may be given.

Some examples of unauthorized conduct include:

  • Failure to follow instructions
  • Failure to report defective equipment or a safety hazard
  • Use of drugs or alcohol on company/job site premises
  • Working while under the influence of drugs or alcohol
  • Violation of safety rules
  • Failure to report injury or accident immediately
  • Misuse or unauthorized use of company property

To ensure fairness with all corporate policies, the Human Resources Department will review and be available to discuss all written warnings and terminations. Each written warning will be accompanied by a review in the policy, including operating and performance instructions within the safety area, reinforcing Resource Plus, Inc.’s commitment towards employee, product and customer/guest safety.

Resource Plus Safety Procedures Manual

Section II

Ergonomic Program

Resource Plus Safety Procedures Manual

ERGONOMIC PROGRAM

I. Purpose

It is the policy of Resource Plus, Inc. to provide all employees with a safe and healthy work environment. An ergonomic program is vital to keeping employees safe and healthy. This program is to educate on Repetitive Strain Injuries (RSIs) and the risk factors that can cause or aggravate them and to prevent their occurrence. The continuous improvement in workplace ergonomic protection will be achieved by identifying design principles that prevent exposure to risk factors, and ensuring ongoing and consistent management leadership and employee involvement.

Repetitive strain injuries can also be called cumulative trauma disorders (CTDs), repetitive motion injuries (RMIs), musculoskeletal disorders (MSDs) due to overuse. These are injuries that are caused by repetitive motions, forceful exertions, mechanical vibrations, or sustained awkward positions.

II. Compliance

Any employee who must repeat the same motion throughout their workday, do their work in an awkward position, use a great deal of force to perform their jobs, must repeatedly lift heavy objects, or who face a combination of these risks, are most likely to develop an RSI and must comply with this program. This is all employees in the corporate offices, installation division and lawn and garden.

III. Identification of risk and Training

Jobs with increased risk of RSI will be determined by the Safety Manager (reviewing existing records, workers’ compensation data, OSHA 200 logs, and accident/injury reports) and evaluating jobs that have one or more of the following risk factors:

Performance of the same motions every few seconds for more than two hours at a time.

 fixed or awkward work postures for more than a total of two hours (for example, overhead work, twisted or bent back, bent wrist, kneeling, stooping, or squatting).

Use of vibrating or impact tools or equipment for more than a total of two hours.

Manual handling of objects weighing more than 25 pounds more than once in a work shift; and/or,

No worker control over work pace for more than four hours.

Employees in high risk jobs shall be trained to identify risk factors and methods that can be used to minimize the effect of the risk factors in that job. Employees shall report any RSI concerns and related injuries or disorders to the Safety Manager.

Training:

The training on RSIs will be done during initial on-the-job training with the on-site project manager. Training will continue throughout the employment through safety topic training preformed before shifts. Training will also be conducted when an employee assumes a new position in the company, when new tools or equipment are introduced, and when high exposure levels to ergonomic risks are determined. A large portion of ergonomic training will be focused on back injury prevention due to the nature of this business. Training details and specifics are further explained in the appendices.

IV. RECORDS

If an injury has been deemed a RSI, there must be appropriate documentation.

Section III

Emergency Evacuation and Fire Prevention Program

Resource Plus Safety Procedures Manual

EMERGENCY EVACUATION AND FIRE PREVENTION PROGRAM

I. PURPOSE

The purpose of the Emergency Evacuation and Fire Response Program is to protect the health and safety of Resource Plus, Inc.’s employee and visitors. This program describes the procedures for internal and external evacuation and response to a fire. The notification of a hazardous situation and the response after is vital to the wellbeing of all employees and visitors of Resource Plus, Inc.

II. COMPLIANCE

Each Resource Plus, Inc. department shall maintain an emergency evacuation plan, which must include elements of a Fire Response Plan. The Safety Manager shall ensure that the plan is appropriate for the exposures of that department and that the employees have received training in the components and their responsibilities within the plan. The preparation, posting and maintenance of the emergency evacuation maps shall be the responsibility of the Safety Manager. All employees are required to comply with the posted signs/maps and directions explained in the emergency plan.

III. Training

Every employee shall receive annual training in the emergency evacuation plan and their role within the plan. The training shall be in compliance with federal and state requirements by covering the following topics:

 Review of the plant’s Emergency Action Plan

 Responsibilities specific to each designated worker as outlined in the plan

 Elements of the plan to which the employee must know to protect himself/herself in the event of an emergency.

 Review of the location’s Fire Response Plan.

 Fire hazards of the materials and processes at the location.

 General principles of available fire extinguisher use.

 Hazards involved in responding to small/beginning fires.

The training shall be conducted for all new hires and at least annually for all employees. If the plan undergoes any changes, including modifying employee responsibilities, then retraining shall be conducted.

IV. PROCEDURES

Section IV

Personal Protective Equipment program

Resource Plus Safety Procedures Manual

PERSONAL PROTECTIVE EQUIPMENT

I. PURPOSE

The purpose of the Personal Protective Equipment Program is to ensure that all job duties requiring the use of personal protective equipment (PPE) are identified and employees performing these tasks are trained in the proper use and maintenance of PPE.