RESUME

Shakil Ul Hasnain Bhatti

PERSONAL INFORMATION
Cell Phone # : +92-300-6781644, +92 331 861 5787
Passport Number: AW3176862
Nationality: Pakistani
Address: Block 45, House # 30, Bhatti House, D.G.Khan, Punjab, Pakitan
Email: ,
OBJECTIVE:
Seeking a position in Customer Service or Management, where my extensive experience will be further developed and utilized.
EXPERIENCE
Commercial Bank International CBI Dubai U.A.E
Main Job Tasks and Responsibilities:
Call center duty in CBI Bank
  • answer calls professionally
  • respond to customer inquiries
  • research required information using available resources
  • handle and resolve customer complaints
  • provide customers with product and service information
  • enter customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • complete call logs
  • produce call reports
ASU (Account Services Unit) Central operation (COPS):
Responsible to do the documents controls and documentation of Various companies to send them their Financial control sheets or balance confirmation sheets.
Respond to different corporate Banking Managers Emails and tackle their hassles.
Responsible for audit balance confirmation sheets, world check of credit history, negative bad cheques from central bank U.A.E via their website.
Responsible for making control sheets for daily balance confirmation audit reports on the system. Check their signs on request sheet, checking charges taken or not, trade license checking.
Responsible for making return control sheets, dispatch internal mails to inter-branches.
Account checks on BDS and making the balance confirmation on webfacing website.
Complete the inter-branches inquiries regarding balance confirmation audit sheets via email and on telephone.
Able to work in all kind of admin and management atmosphere and easy able to grip the stuff after getting one or two days training or direction get by the Line managers and manage the things easily.
Customer Sales Executive Jan-2007 to Feb 2009
National Bank Of Abu Dhabi,
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internalpartners in accounting, field services, new business, operations and consumer affairs divisions.
Jeremiah Branch Dubai
  • Planned successful marketing and advertising strategies targeting and developing new accounts, bringing more businesses and greater economic support to the Bank (Company)
  • Expanded customer base through a variety of effective sales techniques
  • Delivered convincing oral sales presentations to upper management of major companies
  • Effectively coordinated with colleagues.
  • Good communication and interpersonal skills.
  • Monitoring & providing feedback on market activities to line Manager.
  • Achievement of sales objectives through effective & regular, timely market Customer Service Representative: Mar-2008 to Mar 2009
National Bank of Abu Dhabi
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel.
Health care city Branch Dubai
Key Accomplishments:
  • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
EDUCATION ATTAINMENT:
ma tefl.
Post Graduation Diploma in TEFL
(teaching of English as foreign language)
Bachelor of Arts,
From BahauddinZakariyyaUniversity, Multan, Pakistan
Professional Certification in HRM
(Human Resource Management) from Virtual University Lahore, Pakistan
Professional certification in Civil Defense.
From Civil Defense Department D.G.Khan, Punjab, Pakistan.
Diploma in Travel & Tourism
from Tourism college of Multimediacomputing, Tourism Development Corporation of Punjab, Lahore, Pakistan
Computer Office Management & Microsoft Office Courses.
Certification in Graphics, Coral draw, instant artist, 3D Home Architecture.
Certification in Fox Pro Programming.
  • Banking Courses, Seminars, Workshops National Bank of Abu Dhabi. Introduction to Supervision Credit cards, Personal Loans, Auto Loans, saving and current account opening, Principles of Banking.
  • Building Retail Business Managing Retail Business Quality Service
Trainings.
  • Attend commercial credit card seminars and training classes.
  • Attend Anti-Money Laundering training classes.
  • Attend complete training of Retail Banking Products
  • Attend training of all sort of credit cards, rechargeable cards, corporate cards,