Table of Contents
Refund Policy
Special Circumstances
Procedures
General Course Refunds
Refunds will only be made by the same means that payment was made
Course Refunds for Self-Paced Learning Courses
Self-Paced Learning Special Conditions
Rebooking Fee
Process for Application for Refund
Application for Refund
Refund Policy
Refunds will not be granted automatically. Participants are expected to be aware of work and personal commitments before enrolment,and will need to establish that the cause of withdrawal could not be reasonably anticipated before enrolment.It shall be the policy of this company that refunds of fees and deposits paid to this company by its clients, are to be given, whererequested, fairly and equitably.
Where this policy considers the issue of fairness, it does so considering a fair understanding of the needs of both parties involved. Onbehalf of the client, this policy considers the right to as complete a refund as possible. On behalf of the company, this policy considersthe inconvenience suffered and financial loss incurred by this company in the event of a client’s late withdrawal from a confirmed placein a course.
Should a participant withdraw from a course which has already begun, no refund will be given. However, the money will be held as apro-rata credit for the participant should they wish to complete the remainder of the course at some future time. If this occurs, Pro-System Training Services Pty Ltd reserves the right to charge a fair and equitable recommencement fee in order to cover the administration costs and otherfinancial losses suffered by this company.
It is a policy of this company, should any participant(s) have been deemed to have breached any of Pro-System Training Services Pty Ltd’s AssessmentRequirements or Code of Conduct (see Disciplinary Policy), they will not receive a refund.
Where this company cancels a course for whatever reason, the client’s money will be made available to them for a full refund.
Special Ccircumstances
Where ‘Special Circumstances’ could be substantiated the participants may apply for a full refund, under thefollowing guidelines:
Some examples of ‘Special Circumstances’ include:
- Medical reasons where a person's medical condition has changed to such an extent that he or she is unable to continue studies(verified by a medical certificate).
- Family/Personal reasons such as death or severe medical problems within a family, or unforeseen family financial difficulties, so that itis unreasonable to expect a person to continue studies(verified by a medical certificate and/or supported by documentary evidence, andan explanation of the nature of the relationship).
- Employment related reasons where a person's employment status or employment arrangements have changed so that the person isunable to continue his or her studies, and this change is beyond their control (verified by employer).
Procedure
All fees paid to this company in advance of a course beginning, will be protected, in order that it be available for refund to anyparticipant wishing to withdraw their enrolment in the course.
General Course Refunds
If a participant cancels their booking Pro-System Training Services Pty Ltd will refund their money less an Administration Fees as set out below:
- Pro-System Training Services Pty Ltd will refund fees already paid, less a $30.00 administration fee
- Pro-System Training Services Pty Ltd will refund fees already paid, less a $50.00 administration fee, if cancellation of enrolment is provided in writing within 7 working days prior to the course commencement date
- Pro-System Training Services Pty Ltd will refund fees already paid, less a $100.00 administration fee, if cancellation of enrolment is provided in writing within 2 working days prior to the course commencement date
- Pro-System Training Services Pty Ltd will refund fees already paid, less a $150.00 administration fee, if cancellation of enrolment is provided in writing within 1 working day prior to the course commencement date.
- Non-attendance on the day of the course will attract the full fee.
- Should the participant be able to substantiate a “special circumstance" a full refund may be issued.
Refunds will only be made by the same means that payment was made,
- Under banking regulations, if a participant has made a payment with a credit card any refund must be credited to the original card. Pro System Training Services P/L will refund to the original credit card if the initial payment was via that credit card within the previous 12 months, otherwise the refund will be processed by cheque.
- Participants’ requesting a refund, where the original payment was made by Electronic Transfer, refund must be credited to the account. Pro System Training Services P/L will refund to the original account if the initial payment was via Electronic Transfer within the previous 12 months, otherwise the refund will be processed by cheque.
- Participants’ requesting a refund and where not the original payer Pro System Training Services P/L will not refund to that participant, without written authorisation from the original payer, authorising who the refund is to be paid to.
Refunds will be paid within two weeks of the refund request being approved by the Training Manager.
It is at the discretion of the Training Manager to issue refunds outside the aforementioned conditions as it is Pro-System Training Services Pty Ltd TrainingServices’ approach to, wherever possible, meet the participants’ and clients’ needs and maintain good customer relationships.
Therefore, in exceptional circumstances, should a participant have to discontinue a course for legitimate reasons such as sickness,family circumstances or bereavement, a prorata, partial or full refund will be given or assignment of another course which may be moreappropriate at the time.
Course Refunds for all courses where course materials were supplied to the participant (I.e. Security, First Aid, RMLV, TAE, HSR butnot limited to)
- As per General Course Refund and provided the supplied course material is returned in good and reusable condition.
- Failure to return all supplied course material in good and reusable condition and/or within five (5) working days of cancellation will attract a further administration fee as set out in the table below or remainder of course fee, whichever is smaller. Refunds will not be processed until the course material is returned or on the sixth day.
- Otherwise participants will not be entitled to a refund.
Course value: Course Material Fee Charge
$ 0.00 to $ 300.00 …………………… $80.00
$ 301.00 to $ 600.00 ………………... $150.00
$ 601.00 to $ 1000.00 ………………. $200.00
Over $ 2000.00 ………………………. $300.00
If participants fail to attend the course on the day, no refund will be given (special exceptions will be considered).
Course Refunds for Self-Paced Learning Courses
Cancellation and refunds will not be accepted after acceptance of the resource for the course and CD security seal is broken. As perGeneral Course Refund and provided the supplied course material is returned in good and reusable condition
Self-Paced Learning Special Conditions
In circumstances where it is agreed by the Assessor and the Training Manager that a self-paced learning course is not the best methodfor that participant, Pro-System Training Services Pty Ltd Training Services will:
Suggest and arrange for inclusion in a face-to-face program (if one is taking place within a reasonable timeframe and payment of theappropriate fee) or A credit note will be raised for the value of the selected course to be used within six months of the agreed date oroffer a 70% refund
Rebooking Fee
Each participant will may be given one grace transfer / rebooking, however there are no guarantees that participants will get a place onthe next course, dates are subject to Pro-System Training Services Pty Ltd Training Manager’s discretion as per the guidelines below:
- One transfer will be accepted without charge where Pro-System Training Services Pty Ltd Training Services has been notified in writing at least two working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $50.00.
- If two days written notice is not received then an administration charge of $50.00 shall be charged.
- There are no guarantees that participants will get a place on the next course, dates subject to Pro-System Training Services Pty Ltd Training Manager’s discretion.
- If the participant makes no contact with Pro-System Training Services Pty Ltd before the schedule start date or it is their second + transfer, there will be a rebooking fee of $50.00 per transfer per course.
Process for Application for Refund
The application for refund shall be:
•Email:
- Subject Line: application for refund
•Mailed: Pro System Training Manager
- P.O.Box 333, Royal Brisbane Hospital, QLD, 4006
Refunds are at the sole discretion of the Pro System Training Services “Training Manager and Account Manger” at a application forrefund meeting held bi weekly.
Application will be assessed and written reply will be sent via email within 14 days
Application for Refund
Pro System Training Participants ID number:Unique Student Identification:
Surname:
Given Name:
Email address:
Daytime Contact Number :
Note: You will be notified by email of the outcome of your application.
Name of the subject:
Course date:
Pro-System Training Services Pty Ltd Receipt Number:
Reason for applying for refund:
Payment Details:
Original Booking information:
Online: / Over Phone: / Over Counter:
Card: Expiry Date: / CSV:
Name on card:
or
Account Number: BSB:
Name on card:
Signature: Date: /
Please email to: or fax to: (07) 3852 2252
Pro-System Training Services Pty Ltd Training Services Pty Ltd | Application for Refund and Procedures |Electronic Version: 3 | Next Review Date: August 2016 / Page 1 of 6