Recommended Lynda.Com Courses

Recommended Lynda.Com Courses

Recommended Courses




Customer Service




Professional/Personal Development

Career Planning

Project Management


Human Resources


Introduction is a premier learning gateway to a broad array of subjects and software.

UCSB provides all employees access to this plethora of video lectures presented in an organized fashion – courses are broken up into short segments and YOU have control over when to start and stop.

You can create your own playlists of courses you are interested in. Additionally, you will receive a Certificate of Completion for each course you take! Great for documenting your professional learning and growth!

Here are some selections based on what you and your colleagues have expressed interest in.

p.s. New courses are added to regularly. Subscribe to email updates to stay informed.


Communication Tips with Tatiana Kolovou (1h 40m)

Become a better manager or leader by honing your communication skills in this weekly Wednesday series with communication experts Tatiana Kolovou and Brenda Bailey-Hughes.

Communication Fundamentals with John Ullmen (2h 5m)

Effective communication is more than what you say. Learn to overcome anxiety, improve your listening ability, hone your message, and deliver it better.

Communicating with Confidence with Jeff Ansell (1h 28m)

Get simple communication tools, strategies, and tips to help you communicate with confidence.

Business Etiquette: Phone, Email, and Text with Suzanna Kaye (59m 3s)

Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.

Humor in the Workplace with Izzy Gesell (45m 10s)

Bring the power of humor into your workplace to help collaboration and drive results.

Agile at Work: Planning with Agile User Stories with Doug Rose (1h 8m)

Agile expert Doug Rose explains how to plan agile projects by creating user stories.

Crisis Communication Fundamentals with Laura Bergells (1hr 2m)

Prepare your organization to communicate to key audiences in the event of a crisis that impacts your business or brand. (1h 2m)

Effective Listening with Tatiana Kolovou (1h 8m)

Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.

Body Language for Leaders with Carol Kinsey Goman (51m 49s)

Learn what you are communicating with your body language and how you can establish leadership presence.

Improving Your Conflict Competence with Craig Runde (52m 13s)

Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

Business Storytelling with C.C. Chapman with C.C. Chapman (16m 13s)

Learn how to apply the principles of storytelling to everyday business communication. Tell stories that communicate, inspire, and get your projects out the door.

Having Difficult Conversations with Britt Andreatta (2h 17m)

Learn how to prepare for and successfully have difficult conversations with employees, managers, and colleagues.

Communicating across Cultures with Tatiana Kolovou (17m 58s)

Discover how to communicate better across cultures as a business leader.

Conflict Resolution Fundamentals with Lisa Gates (48m 50s)

Discover how to improve your relationships with your coworkers, clients, reports, and supervisors and find your way through conflict back to cooperation.

Negotiation Fundamentals with Lisa Gates (37m 42s)

Demonstrates the skills empowered communicators use to achieve mutual benefit at the negotiation table.

Overcoming Your Fear of Public Speaking with Todd Dewett (26m 26s)

Overcome your fear and speak comfortably and clearly to audiences of all sizes.

How to Present and Stay on Point with Todd Dewett (24m 28s)

Learn how to deliver a great presentation, stay on point, and recover when you make mistakes.

Presentation Fundamentals with Tatiana Kolovou (1h 31m)

Learn the fundamentals of preparing for and delivering a compelling business presentation.

Public Speaking Fundamentals with Laura Bergells (1h 4m)

Develop the confidence and skills you need to deliver an outstanding speech or presentation.

Creative Spark: Grammar Girl, Changing Writing One Word at a Time with Mignon Fogarty (10m 8s)

Learn how Grammar Girl makes learning fun and reaches millions of word lovers through her podcast network, books, website, and games.

Writing Email with Judy Steiner-Williams (1h 13m)

Discover the secrets to writing powerful emails.

Business Writing Fundamentals with Judy Steiner-Williams (1h 32m)

Discover the secrets of business writing that engage and inspire action.

Writing Business Reports with Judy Steiner-Williams (1h 58m)

Learn how to write a well-constructed business report.

Writing Fundamentals: The Craft of Story with Lisa Cron (1h 59m)

Dig into the craft of writing a compelling story, with practical how-to advice and before-and-after writing samples.

Writing Articles with Tom Geller (53m 44s)

Explore the process of writing articles for publications and businesses large and small.

Customer Service

Working with Upset Customers with Jeff Toister (55m 4s)

Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.

Using Customer Surveys to Improve Service with Jeff Toister (52m 14s)

Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

Customer Service Fundamentals with Jeff Toister (1h 57m)

Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.

Managing a Customer Service Team with Jeff Toister (1h 32m)

Discover how to lead customer service teams to greatness.


Developing Executive Presence with John Ullmen (1h 24m)

Explains how the "elusive" quality of executive presence actually can be developed to help you stand out from the crowd, gain leadership opportunities, and be successful as a leader.

Executive Leadership Fundamentals with John Ullmen (1h 42m)

Learn the executive leadership qualities that set the best apart from the rest.

Leading with Applied Improv with Izzy Gesell (54m 13s)

Learn how applied improv techniques can help you become a better leader.

Developing Your Leadership Philosophy with Mike Figliuolo (1h 24m)

Define and share your own authentic leadership philosophy in this hands-on course.

Influencing Others with John Ullmen (1h 21m)

Learn how to increase your influence and visibility in your organization.

Leading with Stories with Paul A. Smith (36m 7s)

Discover the structure and key elements of a compelling business story.

Stepping Up to Leadership with Scott Blanchard (43m 47s)

Learn the seasoned leadership tips of Scott Blanchard, son of The One Minute Manager ®, who is continuing his father's legacy as a global business-training leader.

Leadership Insights from Dan Rockwell with Dan Rockwell (45m 35s)

Dan Rockwell, author of the popular blog Leadership Freak, shares insights that he's gleaned from CEOs and other trailblazers and smart strategies for developing your leadership presence.

Leading with Emotional Intelligence with Britt Andreatta (1h 46m)

Increase your emotional intelligence at work so you're better equipped to lead teams, work with peers, and manage up.

Leading Change with Britt Andreatta (1h 42m)

Help your organization embrace change and make sure new initiatives are successful.

Leading a Customer-Centric Culture with Jeff Toister (12m 42s)

Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.

Modeling Courageous Leadership: Intelligent Disobedience with Bob McGannon (44m 18s)

Find out how intelligent disobedience can make you a more courageous leader. Learn to challenge strict orders and take risks.

Thinking Like a Leader with Dave Crenshaw (52m 18s)

Develop your strategic leadership by studying and making insightful connections between your company, your market, and your customer.

Building Creative Organizations with Nancy Napier (41m 16s)

Learn six creative disciplines that are common to high-performing organizations.

Leadership Fundamentals with Britt Andreatta (1h 24m)

Cultivate leadership traits that will help you inspire your team, successfully manage change and conflict, and better serve the needs of your organization.

Mentoring Others with Todd Dewett (14m 5s)

Become a mentor who can help others achieve more in their professional lives.

Creating a Culture of Accountability with Mike Figliuolo (33m 37s)

Create a culture of accountability at every level of your organization, with these leadership tips from executive coach Mike Figliuolo.


Operations Management Fundamentals with Eddie Davila (2h 28m)

Learn how to identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation.

Strategic Planning Fundamentals with Mike Figliuolo (1h 26m)

Learn how to conduct an effective strategic planning process that results in a clear, compelling strategic plan for your organization.

Marketing Research Fundamentals with Cheryl Ladd (1h 15m)

Get to know customers at a deeper level—not as stats but as people—with marketing research. Learn about the methods, approaches, and process of conducting market research.


Organizing Your Office for Maximum Efficiency with Suzanna Kaye (1h 2m)

Professional organizer Suzanna Kaye shows how to set up any office for maximum productivity.

Going Paperless: Start to Finish with Suzanna Kaye (2h 17m)

Professional organizer Suzanna Kaye helps businesses and individuals go paperless.

Getting Things Done with David Allen (1h 32m)

Learn the art of getting things done with world-renowned productivity expert David Allen.

Time Management Fundamentals with Dave Crenshaw (2h 43m)

Explains how to manage time in order to accomplish more.

Enhancing Your Productivity with Dave Crenshaw (45m 40s)

Discover and learn to focus on your most valuable activities in order to enhance your productivity.

Setting Up Your Mobile Office to Work from Anywhere with Jess Stratton (2h 8m)

Learn to choose the right equipment, set up productivity tools, and keep connected on the go, in this course on setting up a mobile office.

Managing Your Time with Todd Dewett (11m 11s)

Quick time-management tips that help everyone from busy executives to new employees get more out of their work day.

Monday Productivity Pointers with Garrick Chow (10h 59m)

Self-contained tips on the latest online tools, such as Google Apps, Skype, YouTube,, Etsy, and more.

Top 10 Apps for Enhanced Productivity with Suzanna Kaye (44m 29s)

Learn about the top ten apps for staying productive and on task. See how to get voicemails transcribed, merge and manage calendars, track expenses, sign PDFs electronically, and more.

Mobile for Business: Using Productivity Apps with Nick Brazzi (3h 23m)

Learn how to turn your Android or iOS device into a serious business tool with these productivity apps and workflow tips.

Leading Productive One-on-One Meetings with Dave Crenshaw (25m 30s)

Discover how to set up and run effective one-on-one meetings.

Leading Productive Meetings with Dave Crenshaw (1h 22m)

Discover how to get the most from your meetings—turning them into productive avenues for communicating, connecting, and accomplishing real work.

Professional/Personal Development

Decision-Making Fundamentals with Mike Figliuolo (47m 56s)

Learn how to make better business decisions faster, incur less risk, and gain support for your decisions.

Learning to Be Assertive with Chris Croft (54m 26s)

Management trainer Chris Croft helps you understand how you can interact more successfully with others by being assertive.

Improving Your Memory with Paul Nowak (1h 29m)

Improve your memory with these fascinating (and proven!) memorization techniques.

Top 5 Speed Reading Tips with Paul Nowak (6m 52s)

Improve your reading speed and comprehension (fast) with these top five speed-reading tips.

Speed Reading Fundamentals with Paul Nowak (58m 4s)

Learn how to read faster. Improve your reading speed and comprehension with these proven speed-reading techniques.

Improving Your Judgment with Drew Boyd (26m 30s)

Learn to confront cognitive biases and improve your judgment.

Connecting with Peers in the Workplace with Todd Dewett (24m 59s)

Coach Todd Dewett outlines helpful techniques for building and maintaining productive coworker relationships.

Giving Your Elevator Pitch with Todd Dewett (13m 5s)

Discover how to sell yourself in a short period of time with a memorable "elevator pitch."

Building Resilience with Tatiana Kolovou (41m 29s)

Kelley School of Business professor and professional communications coach Tatiana Kolovou explains how to bounce back from difficult situations, by building your "resiliency threshold," with these ten training techniques.

Finding Work-Life Fit with Cali Williams Yost (29m 7s)

Discover how to begin to find work-life fit, and build performance and well-being in a positive way.

Typing Fundamentals with Anson Alexander (47m 16s)

Learn how to type fast, efficiently, and ergonomically.

Grammar Fundamentals with Judy Steiner-Williams (2h 11m)

Discover how to avoid the most common grammar mistakes and improve the clarity of your writing.

Managing Stress with Todd Dewett (21m 2s)

Learn tips to manage your stress, including identifying your triggers, managing responses, and making positive personal choices.

Developing Political Savvy with Todd Dewett (14m 2s)

Discover how to develop political savvy and influence at work.

Creating an Amazing Life with C.C. Chapman (22m 54s)

Content marketing expert and storyteller C.C. Chapman shares his advice on living life to the fullest.

Managing Your Manager with Todd Dewett (1h 31m)

Discover how to manage up at work and strengthen one of your most important work relationships: your rapport with your boss.

Developing Resourcefulness with Todd Dewett (29m 26s)

Learn how to assess and develop the skill of resourcefulness: being able to do more with less.

Building Trust with Brenda Bailey-Hughes (1h 0m)

Learn how to build trust using the three circles of trust model. Start creating a culture of trust at your company and earning a great reputation in your field.

Breaking Out of a Rut with Stefan Mumaw (33m 30s)

Learn how to break out of rut. Stefan Mumaw offers rut-busting techniques that give you the nudge you need to start moving again.

Preparing for Your Review with Todd Dewett (14m 39s)

Learn how to prepare for your review and make it a productive conversation.

Balancing Work and Life with Dave Crenshaw (28m 55s)

Learn how to have it all and enjoy it all by balancing your life and work.

Embracing Change with Todd Dewett (11m 37s)

Discover how to embrace change in your professional and personal life.

Building Self-Confidence with Todd Dewett (21m 31s)

Develop confidence you can apply at work and in your personal life. Learn how to own where you are and where you want to be, remove negativity, and visualize success.

Making Decisions with Todd Dewett (11m 39s)

Learn five simple steps to making better decisions.

Disrupting Yourself with Whitney Johnson (24m 28s)

Learn how to disrupt yourself to grow professionally and personally.

Overcoming Procrastination with Brenda Bailey-Hughes (19m 1s)

Learn strategies for overcoming procrastination, managing time, and getting more done.

Discovering Your Strengths with Dave Crenshaw (55m 40s)

Uncover your strengths and talents and build a plan to apply them professionally.

Becoming a Thought Leader with Dave Crenshaw (44m 58s)

Apply your expertise and authority by cultivating your presence as a thought leader in your industry.

Building Your Professional Network with Dave Crenshaw (50m 36s)

Grow your professional network and influence by building meaningful and lasting relationships.

Building Business Relationships with Simon T. Bailey (1h 23m)

Build relationships with your manager, coworkers, other teams, and executives, and grow your visibility and value inside and outside your organization.

Graphic Design for Business Professionals with Justin Seeley (2h 9m)

Learn basic graphic design principles anyone can use to make business documents more visually appealing.

Intellectual Property Fundamentals with Dana Robinson (1h 31m)

Discover the basics of intellectual property rights, and how you can best safeguard your ideas and avoid infringement.

Career Planning

Getting Promoted with Todd Dewett (30m 2s)

Coach Todd Dewett helps you prepare your case for getting promoted—and demonstrate the value you offer your organization.

Managing Your Career with Valerie Sutton (41m 14s)

Learn to proactively manage your career by building a career profile that guides your future growth.

Achieving Your Goals with Dave Crenshaw (25m 25s)

Set yourself up for success by learning to set realistic goals that can be broken into meaningful action steps.

Creating an Effective Resume with Mariann Siegert (3h 29m)

Provides step-by-step guidance on creating resumes that highlight accomplishments and specifically target a potential employer's needs.

Acing Your Interview with Valerie Sutton (38m 51s)