Re: Senior Programme Manager - Job Ref 8226

Thank you for your interest in the above position. I am pleased that you are interested in working for RNIB, which achieves such a tremendous amount for blind and partially sighted people.

Our application pack consists of:

  • a job description and person specification
  • our values and behaviours
  • an equal opportunities monitoring form
  • Our benefits package

This pack can also be made available to you in large print, Grade 1 or Grade 2 braille, or on disk or tape. Please feel free to ask us if you would prefer to receive it in one of these alternative formats.

The closing date is 5pm on 4 August 2015. Interview date is to be confirmed.

Please send us your CV and covering letter, along with our equal opportunities monitoring form by email to .

Or you can post it to: HR Administrator, RNIB, Human Resources, 105 Judd Street, London WC1H 9NE.

We want to ensure that as much of our resources as possible go towards supporting people with sight loss and therefore we do not normally contact unsuccessful applicants individually. If you have not heard from us within three weeks of the closing date, please assume that your application has been unsuccessful on this occasion. However, we would encourage you to apply for other suitable roles.

Once again, thank you for your interest in this vacancy and for working for the Royal National Institute of Blind People.

Sarah Janes

Assistant Resourcing Business Partner

0207 391 2090

RNIB Job description

Job title:ICT Senior Programme Manager

Job level cluster:Leadership, Strategy, Direction

Job level:L3

Group: Resources

Section:ICT

Unit:ICT

Location:London or Peterborough as required

Reports to:Group Head of ICT

Purpose of job

To own, control and deliver all aspects of the ICT change programme portfolio within RNIB and ensure all other change portfolio’s element are successfully delivered to time budget and specified quality.

Impact

Approx 12 FTEs will report into this job holder including Project Managers, Project Leaders and Business Analysts together with a dotted line responsibility for Infrastructure Implementation Engineers. Actions have group wide and strategic impact.

Financial responsibility

As required by line manager but not likely to exceed an annual responsibility of £3m.

Decision making responsibility

Line manager decisions for team members, assignment of staff to project roles and project task decisions within authority granted by individual project governance.

Job holder may be asked to cover for Group Head of ICT or other ICT Management team members on occasional.

Decisions taken by this job holder have a Group wide impact on operational implementations and achievement of strategic goals.

Main accountabilities

  1. Provide a high quality ICT Design, Build and Implementation capability for the organisation that meets RNIB strategy and stakeholders needs
  1. Ensure the design and build of all solutions meets accepted quality criteria.
  1. Ensure that individual designs align to the overall ICT Architectural principles and road map
  1. Working with senior colleagues and business stakeholders to board level to ensure that a clear change schedule is approved managed and maintained
  1. Ensure RNIB project management standards are adhered to by all project managers and project leaders throughout the organisation.
  2. Work with the ICT Leadership team to ensure that solution build and implementation approaches align with ICT Operating principles and standards.
  1. Line Management of team members, setting objectives and personal development plan, providing leadership to team and ensure that the team maintains a level of competence and delivery capability that creates confidence in the delivery processes across the business
  1. Maintain resource utilisation analysis, highlighting concerns and making recommendations and driving decisions of business prioritisation, ensuring that such decisions are well communicated and understood by all staff and stakeholders.
  1. Ensure consistent use of project processes and governance e.g. planning, reporting, risk & logs, control gate reviews etc.
  1. Ensure that a strong applications release management process is followed, ensuring the team works closely with RUN/OPERATIONS team on change control and hand over and follows agreed change and handover processes.

11.Provide summary project reporting and analysis.

12.Manage and control budgets when required.

13.Directly project manage projects when required.

  1. May be required to act as Vendor Manager for key suppliers.

General

1.Undertake any other duties commensurate with the post.

2.Adhere to all RNIB policies and procedures.

Person Specification

All criteria are essential unless otherwise stated

  1. Specialist knowledge, skills and experience

1.1Strong Project Management background with demonstrable and extensive experience of successful delivery that had an organisational wide impact.

1.2 Demonstrable experience of sourcing and implementing and managing change both externally and internally both at the application and infrastructure layer.

1.3Strong knowledge of industry wide Applications.

1.4Strong knowledge of Project methodologies with formal training (certification desirable) or significant relevant experience.

1.5 Good exposure to PMO management and control approaches.

1.6 Ability to translate complex technology matters into terms relevant and appropriate to business stakeholders.

1.7 Strong relationship manager with ability to create confidence in Senior Management Stakeholders.

1.8 Strong experience of working with and managing external suppliers.

  1. People management skills / team working skills

2.1 Demonstrable experience of building, developing and leading a high performing team with the ability to inspire direct reports and team members to perform at their maximum.

2.2Able to build productive working relationships and work well with colleagues at all levels and external suppliers.

2.3 Demonstrable leadership skills, will be required to make an active contribution to the wider ICT strategy and agenda.

2.4 Significantexperience of leading teams of 10 or more people.

2.5 Strong advocate of performance management with the ability to deal with underperforming team members effectively.

2.6 Experienced recruiter of project resources, will be well versed in interview techniques and will have a record of making strong hires of both temporary and permanent staff.

  1. Planning and organisational skills

3.1Expert planner, with ability to look at short and long term, to see issues and opportunities and articulate this to all levels of staff.

3.2 Experience of directly managing multiple significant projects.

  1. Problem-solving and creative skills

4.1 Ability to identify challenges and issues with experience of presenting solutions and options to resolve them.

4.2 Ability to actively seek out opportunities to improve the service provided to the business.

4.3 Ability to provide strong input to architecture design working closely with the ICT Design/Architecture team.

  1. Communication skills

5.1Strong communicator who is able tointeract with all levels of audience via report writing, presentations and verbal updates.

5.2Ability to manage expectations and influence senior stakeholders when appropriate, offering up options and alternatives when possible.

5.3Ability to communicate complex specialist language to non specialists

  1. Special conditions

6.1Must be able to travel between the main operating offices on a regular basis (weekly).

6.2Must be prepared to travel and attend meetings and training as required which will involve occasional overnight stays.

Behaviours

Deliver results
  • Inspire and enable commitment to outstanding service.
Engage Customers
  • Determine and drive customer outcomes and work across the organisation to deliver customer excellence.
Engage others
  • Lead by example in promoting equality and inclusion for all.
Set Direction
  • Develop strategies to achieve greater commercial and financial accountability and sustainability.
  • Creates a culture of innovation, flexibility and responsiveness. Seeks and encourage ideas, improvements and measured risk taking to deliver better approaches and services.
  • Is able to manage complexity, uncertainty and ambiguity of major change. Work with others internally and externally to embrace opportunities and find innovative ways to overcome challenges while maintaining the effectiveness of service delivery.
Lead and inspire
  • Creates and leads a culture of high performance and accountability.
  • Displays resilience and takes a rational approach.
Personal impact
  • Adapts own influencing style according to the audience and context and expertly negotiates in complex situations to achieve successes.