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Dear Applicant

RE: Apprentice Community Protection Assistant

Thank you for your interest in the above post. Please find enclosed in this application pack the following documents:

  • Application Form
  • Job Description
  • Person Specification
  • Structure Chart
  • Service Overview

Application Form:

The application form plays a key part in our selection process. We use the information you provide to shortlist for interview.

You are urged to ensure that all the information contained in your application is relevant and that you demonstrate how you meet the criteria on the person specification. Please use the person specification for guidance when filling in the application form.

References: If successful at interview, Ipswich Borough Council will seek to obtain two employment references. Wherever possible the name of your first referee must be from current employment/education and the second from either current or former employment/education. If you cannot provide an “employment” reference please contact the HR Team at Ipswich Borough Council for further assistance.

For your information, the annual salary for this post is: £9,183

The closing date is 5pm on 14th July 2017. Please send your completed application form to either Human Resources, 2nd Floor – West, Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE or .

Yours faithfully

Recruitment Team

Human Resources

Community Protection

Community Safety

Community Safety is a priority for Ipswich Borough Council who is committed to reducing levels of crime and disorder, reducing the fear of crime and tackling underlying problems that cause crime and disorder within the borough.

The Community Safety team is made up of three functional areas which work together to make Ipswich a safer place and to ensure the safety of residents, visitors and workers in Ipswich:

•Emergency Services Centre

•Community Safety Partnerships and Projects

•Anti-social Behaviour and Business Continuity Management

We work with many organisations such as:

•Police

•Fire and Rescue Service

•Healthcare professionals

•Probation

Emergency Services Centre

As a 24 hour facility, three main services are run from the Emergency Services Centre including the Home Emergency Alarm Response Service (HEARS), the Council’s out-of-hours standby service and the Closed Circuit Television monitoring.

  • HEARS (Home Emergency Alarm Response Service) offers help, security & peace of mind at the touch of a button. HEARS is a 24 hour monitoring and responding service covering Ipswich and surrounding towns and villages. Customers are supplied with a mobile button which can be worn as a pendant or wrist strap. An alarm unit is also provided and connected through the home telephone socket to our Ipswich based 24-hour control team. With its experienced team of first aid trained responders, HEARS has been helping people live independently in their own homes for over 25 years.
  • CCTV is one of a number of tools Ipswich Borough Council use in crime prevention and community safety. Controllers monitor a wide range of incidents and many people when considering CCTV concentrate on the effects CCTV can have on crime, but it should be remembered that CCTV cameras can help in other situations such as locating missing people, monitoring football crowds and road traffic accidents.
  • Controllers continue to offer invaluable support to Ipswich Borough Council departments, the Police and other partner agencies, forming an integrated approach to Community Safety.

Community Safety Partnerships and Projects

The Community Safety team leads on and contributes to various community safety projects and initiatives that derive from the priorities set by The Ipswich Community Safety Partnership.

This partnership is made up of representatives from the responsible authorities with an aim to satisfy the statutory requirements of the Crime and Disorder Act 1998, the Police Reform Act 2002, and any other relevant legislation, thus reducing crime and disorder, anti-social behaviour and the fear of crime.

Objectives of the partnership include but are not exhaustive to:

  • Promoting a wider understanding of the contributions and responsibilities of individual agencies and develop a shared commitment to the aim of the Partnership.
  • Considering a variety of options to prevent and reduce crime, disorder and the fear of crime, following an evidence-based problem solving approach, and to promote the sharing of good practice and to divert people away from crime.
  • Encouraging and monitoring collaborative partnerships between local communities, statutory and non-statutory organisations.

Anti-Social Behaviour:

Anti-Social Behaviour (ASB) covers a wide range of incidents and is dealt with by a number of services throughout the Council, partner agencies and organisations. ASB covers many types of actions from low-level persistent nuisance to serious public/community disturbance. At Ipswich Borough Council we aim to:

  • Identify, at the time of the notification, whether the person(s) reporting the ASB are repeat victims and/or vulnerable victims.
  • Tackle all reported cases, using local information, partners and data analysis.
  • Bring together other internal and external partners and share the information and agree on a combined approach.
  • Make use of the specialist team available to us in the Community Safety and Housing Teams

Emergency Planning & Business Continuity Management (IBC – JEPU)

Under the Civil Contingencies Act (2004) Ipswich Borough Council, as a Category One Responder, is required to fulfil certain statutory responsibilities in an emergency. These civil protection duties include:

  • assess the risk of emergencies occurring and use this to inform contingency planning
  • put in place emergency plans
  • put in place business continuity management arrangements
  • put in place arrangements to make information available to the public about civil protection matters and maintain arrangements to warn, inform and advise the public in the event of an emergency
  • share information with other local responders to enhance co-ordination
  • co-operate with other local responders to enhance co-ordination and efficiency
  • provide advice and assistance to businesses and voluntary organisations about business continuity management (local authorities only)

Ipswich Borough Council is a signature to a legal agreement with other Local Authorities for the provision of a Joint Emergency Planning Unit (JEPU) for Suffolk to assist IBC meet its statutory responsibilities listed above. Additionally, local authorities have other statutory responsibilities under specific legislation for the preparation of emergency plans to protect the public from industrial and commercial risk, to provide welfare services to survivors and others affected by civil emergencies and to maintain business continuity plans to sustain critical council services and minimise disruption to residents in the event of an emergency.

The Joint Emergency Planning Unit work alongside Ipswich Borough Council’s own Business Continuity team to:

  • Meet IBC’s statutory duties for emergency planning and business continuity.
  • Support IBC’s risk assessment and the formulation of, transcribing, testing, revising and periodic review of, such emergency preparedness plans as are required by statute.
  • Support IBC’s risk assessment and the formulation of, transcribing, testing, revising and periodic review of, such business continuity plans as are required by statute.
  • Support the officers and elected members of Ipswich Borough Council in the discharge of their responsibilities, including the briefing of elected members and officers and the provision of emergency planning and business continuity planning awareness training as necessary.
  • Support IBC in the formulation of, transcribing, testing, revising and periodic review of, communications and media plans for use in event of an emergency, including informing and warning the public.

This work is overseen by the Business Continuity Management Forum and benchmarked against a bi-annual Performance and Capability Assessment. This ensures that activity is agreed, appropriate, proportional and efficient to ensure the council fulfils its statutory duties. The forum is supported by various task and finish working groups, consisting of emergency planners and council managers and staff to complete any work.

Parking Services

Ipswich Borough Council Parking Services enforces and administers parking restrictions within the borough to keep traffic moving, safely and securely in accordance with the Traffic Management Act.

The Parking Services department covers a range of functions, these include:

Civil Enforcement

Our team of Civil Enforcement Officers are responsible for insuring that motorist adhere to the Highway Code and Road Traffic Orders when parking their vehicles either on or off the street throughout Ipswich Borough Council boundaries. Our Civil Enforcement Officers complete a ** course and attend conflict management training courses and updates. Body Worn Video Cameras are used by our Enforcement Teams which enables footage of verbal and abusive incidents to be captured if necessary.

Repairs and Maintenance

We strive to insure that our car parks are fit for purpose and functional at all time. Working closely with the Corporate Capital Projects Team, we carry out minor repairs, remark bays, report large defects and ensure that the ticket machines are in good working order.

Control and issuing of Permits

Customers wishing to apply for zone, seasonal, residents, visitor’s, tradesmen, schools, churches, and business permits would complete the applicable application form, and provide and documentation needed then submit to the Office for processing. Regulations and conditions apply depending on the type of permit required.

Paying a Penalty Charge Notice and Appeals

Parking Offenders that receive a penalty charge notice are able to either make payment on line, at pay zone facility or call the automated payments line. If a member of the public is in receipt of a Penalty Charge Notice and they wish to appeal then they would need to do so in writing. When a customer make formal representations against a Penalty Charge Notice we investigate the charge against any evidence we have, and make a decision as to whether or not the Penalty Charge Notice must be paid. In making its decision, the Council will consider if, on the evidence available, it considers that a contravention of parking regulations had occurred. The Council has to consider any mitigating circumstances, and may exercise discretion even if it considers a contravention has occurred. We will let the customer know our decision in writing as soon as we can - usually within 14 days. If the ticket cannot be cancelled and the Council rejects the formal representations made, a Notice of Rejection will be sent with details of how to appeal to an independent adjudicator at a tribunal

Dispensation and Suspensions

A suspension will normally be granted by the day, during the prescribed hours. Under certain conditions they may be granted for longer, although this will not usually be for more than seven consecutive days. Further extensions would require a new application to be made, in order to allow the Council to review parking safety and traffic conditions. Notice of intended renewals should be made five working days before the renewal date. It will normally take 10 working days for a parking suspension to be processed and advertised on site. Genuine emergencies will be processed as a matter of urgency and will not be subject to the notice period.

Applications for a dispensation from parking regulations may be granted in exceptional circumstances. Please note, they are not intended to provide convenience parking. A notice period of at least four working days is required when making an application. An administration fee will be charged to process each application.

Ipswich Borough Council

Job Description: X10

Apprentice Community Protection Assistant

Main Purpose of Job

To provide administrative, financial and project assistance to the Community Protection team.

Main Duties

  1. Assist with the administrative support of the Service Area, including arranging meetings; minute taking, and associated paperwork. Prepare monthly statistics and reports for the service.
  2. Assist with the project planning, marketing and delivery of community safety events such as “Crucial Crew”
  1. Use computer for email, data entry and updating of confidential customer records; typing up notes and minutes.
  2. Support the team’s financial administration, raising purchase orders, checking invoices and monitoring expenditure.
  1. Support the Community Protection Team in its day to day work including some site work.
  1. Work to successfully complete a level 2 Apprenticeship in Business

Administration

/ Job Title:Apprentice Community Protection Assistant
Person Specification
ATTRIBUTES / ESSENTIAL / DESIRABLE / METHOD OF ASSESSMENT
Qualifications / 5 GCSEs grade A*- C including English and Maths / Application
Relevant experience / Experience of dealing face to face with different groups of people in a professional manner
Good attention to detail e.g. record keeping, data inputting
Experience of helping with events or projects (could be in a volunteer role) / Experience of minute taking and producing minutes and agendas
Experience of working in a confidential environment
Understanding of Health and Safety / Application and interview
Specialist knowledge / Good computer literacy including use of word and excel / Experience of financial administration / Application and interview
Personal skills / Ability to communicate effectively both in writing and verbally
Works well in a team and on own imitative
Ability to manage time effectively
Willingness to learn new skills
Motivation and commitment to the completion of the apprenticeship / Application and interview
Special working conditions / Role involves contact with vulnerable or upsetcustomers
Some unsocial hours working will be required / Application and interview

Updated June 2017

Updated June 2017