JOB DESCRIPTION

POST TITLE:Deputy General Manager - Facilities

RESPONSIBLE TO: General Manager

EMPLOYEE SUPERVISION:Cleaners and Receptionists

ORGANISATIONAL STRUCTURE:

Specific Duties and Responsibilities

  1. Manage, lead and develop the Reception and Cleaning teams to ensure that they work effectively, efficiently, maximising member standards and retention.
  1. Deliver a high level of service by maintaining the cleanliness and presentation of the Centre.
  1. Ensure that exemplary customer service is provided by team members and undertake regular reviews with Reception and Cleaning teams.
  1. Ensure all Receptionists and Cleaning team members have thorough inductions and are continually trained in all aspects of their jobs, creating training plans as necessary.
  1. Promote membership activities and promotions at Newbury assisting with membership sales where necessary.
  1. Conduct regular IPDR’s to develop and monitorteam’s performance liaising with the General Manager and HR as required.
  1. To deputise for the General Manager, and manage the building, ensuring Health and Safety of all persons inside and that staff carry out their duties and comply with all safe systems of work in his absence.
  1. Provide Pool Supervisory cover as required.
  1. Respond to Emergency Action Plan (EAP) as required, which will include Building Evacuation.
  1. Maintain First Aid Certificate and provide first aid for customers and staff.
  1. Act as key holder and respond to out of hour’s emergencies and call outs as required.
  1. Be responsible for all appropriate areas of Health and Safety
  1. Organise department rotas for cleaners and receptionist, adhering to Trust policy and employment legislation and ensure payroll timesheets are checked and completed in a timely manner and that all paperwork is submitted to payroll by monthly deadlines.
  1. Hold regular departmental team meetings.
  1. Ensure that all stock including vending and cleaning chemicals is maintained and checked monthly.
  1. Ensure that the cleanliness and presentation of the centre is maintained to the highest standards.
  1. Act as an ambassador for the Sports Trust and Club at all times, wearing correct uniform and presenting professionally. Attend Trust meetings, events and conferences as directed by General Manager.
  1. Support and promote the Trust’s strategic aims.
  1. Undertake all mandatory training and other training necessary in line with the development of the post and agreed by the General Manager.
  1. Attend all relevant staff training sessions.
  1. Ensure that the highest level of customer service is being met at all times. Deal with customer queries and concerns proficiently and professionally in line with Trust procedure.
  1. Flexible with regards to hours of work. Occasionally training or meetings are organised outside normal working hours. The post holder will be expected to attend whenever reasonably practicable.

And any other duties commensurate with the grade and falling within the scope of the post, as requested by Management.

Last Review / Approved
Reviewed by:Lewis Freeman
General Manager
Date: / Agreed by: ……………………………………
Date: ……………………………………….

PERSON SPECIFICATION

POST TITLE: Deputy General Manager

Criteria / Essential Post Requirement / Desirable
Post Requirement
Excellent interpersonal skills, possessing the highest regard for best practice customer service. / √
Proven Line Management experience including Training, Recruitment, rota management, Staff Development and Performance Management / √
An understanding of COSH, RIDDOR, PPE and Health and Safety requirements / √
Ability and desire to work with the public / √
Ability to build rapport and sell the product to prospective members / √
Experience working in a wet/dry Leisure Centre/ Hospitality or Facilities Management / √
Computer literate and able to use Microsoft Applications / √
Ability to complete reports in line with Trust requirements / √
Ability to communicate effectively, verbally and in writing / √
Ability to prioritise workload and work to deadlines / √
Flexible and effective in a fast moving environment / √
Self-motivated and able to work under own initiative / √
Ability to work with colleagues from all departments and delegate effectively / √
Strong organisational and planning skills / √
Ability to work as part of a team / √
Cheerful and friendly to promote best practice and motivate others / √
High standard of personal appearance / √
Flexible approach to working times and days, which may include evenings, Bank Holidays and weekends / √
Full driving licence with access to a motor vehicle / √
Experience of stock management and stock control / √
HNC/D/Degree or equivalent in Sports related studies / √
Management/Supervisory qualifications / √
Membership of a professional body such as CIMPSA / √
NPLQ or Emergency Response Pool qualification / √
ASA Level 2 Swimming Teacher / √
Minimum of two Sports Coaching qualifications / √
Coaching Experience / √
Experience of Facilities Management / √
Health and Safety Management Certificate / √
First Aid at Work / √
Pool Plant Operators qualification / √

With regard to any application for this post, candidates need to demonstrate that they fully meet the requirements of this post.

Last Review / Approved
Reviewed by:Lewis Freeman
General Manager
Date: / Agreed by: ……………………………………
Date: ……………………………………….