POSITION TITLE:Director of Family Services & Neighborhood Outreach

JOB DESCRIPTION

Status:

FLSA CLASSIFICATION:Exempt

REPORTS TO:Chief Operating Officer

JOB PURPOSE:

Lead the Affiliate’s Family Services Department
Implement Family Services Department goals approved by the Board of Directors
Manage the Family Services Staff
Ensure compliance with Mortgage Procedures and Regulations as applicable for Family Selection and Partnership Period
Direct the Family Selection and Support Program in accordance with Affiliate policies and procedures

GENERAL RESPONSIBILITIES:

Uphold the Mission and Values of Habitat for HumanityGreensboro

Represent HHGG in the Greensboro community, with Habitat International and among other Habitat affiliates

Create an environment where volunteers are productively engaged in the organization’s work

Create an environment where staff members are strongly encouraged to participate in faith formation activities

Keep informed of innovation, trends and best practices. Seek to regularly initiate and implement creative practices and programs to achieve greater operational efficiency and productivity

Promote an environment where safety of staff, volunteers and homeowners is a high priority.

Demonstrate excellent communication skills, including:

the ability to write and speak clearly and effectively,
an aptitude for listening to others,
a capacity to engage, inspire and persuade

JOB SPECIFIC RESPONSIBILITIES:

Keep informed of innovation, trends and best practices and regularly initiate and implement creative practices and programs to achieve greater operational efficiency and productivity.

Identify the department’s needs (staffing, equipment, contractors, etc.), the resources to meet those needs, and be accountable for planning, monitoring and directing the department’s budget

Hire, supervise and evaluate and foster professional development of departmental staff and volunteers

Direct homeowner marketing, recruitment, qualification, and approval process and compliance with Mortgage Procedures and Regulations and Fair Housing and Privacy laws

Direct pre and post purchase homeowner preparedness program

Create opportunities for homeowners to participate in ongoing ministry

Provide support to Family Services and Family Selection Committees of the Board of Directors

RELATIONSHIPS:

Internal: Executive Director, Board of Directors, Department Directors and staff. Direct reports including: Family Services Assistant; Neighborhood Outreach, Housing Counselor, AmeriCorps Workers

External: Habitat homeowners, homeowner applicants, volunteers, social service providers, other Habitat affiliates, community leaders and partner agencies

QUALIFICATIONS:

Bachelors Degree or equivalent required.Masters in related field a plus.
Management experience required.
Experience working in the social service non-profit arena preferred.
Experience working with English as Second Language clients desired.
Multi-lingual with proficiency in Arabic, French and/or Spanish a plus.
Experienced certified housing counselor or working knowledge of fair housing processes and regulations preferred.
Strong interpersonal skills required. Ability to work with a diverse group of staff, volunteers and prospective and current home owners.
Computer literacy and working knowledge of office software applications and programs.

CLASSIFICATION:

This position is classified as full-time regular, exempt.

This position has been approved for flexible work schedule arrangements.

Author: David Kolosieke

Approval:

Date:1/8/15

Link:

1/24/19