MERCY HEALTH

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POSITION DESCRIPTION

Hospitality Supervisor
Core Mercy Values / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: / Hospitality Supervisor / Employee name:
Entity/Group:
Business Unit/Department: / Residential Aged Care WA
Housekeeping / Date:
Position reports to: / Service Manager / Positions reporting to this one: / Nil
Position Purpose: / In accordance with Mercy Place Model of Care provide leadership and oversee the catering and housekeeping servicesensuring the preparation of nutritious mealsfor all residents and effective housekeeping routines that deliver a high standard of cleaning and laundryacross all four households.
Qualifications: /
  • Qualifications as a Chef or Cook are essential
  • Demonstrated experience in supervision and management of staff
  • Working knowledge of WHS standards

Resource management: / Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure:
Mandatory Organisational Competencies required / Personal Competencies required / Job Competencies Required
  • Orientation
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  • Excellent interpersonal skills and effective communication both written and verbal
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  • Provide choice andvariety of nutritious meals to residents

  • Equity & Inclusion
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  • Actively support the Values of Mercy Health & Aged Care
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  • Knowledge of food safety guidelines, food handlers course, Food Safety Plans & Occupational Health & Safety Requirements in a commercial kitchen environment.

  • Emergency Procedures
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  • Ability to listen and respond to resident needs
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  • Actively embrace the Mercy Place Model of Care, by providing person centred care.

  • Work Health & Safety
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  • Ability to operate in a team environment
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  • Experience in general domestic duties, including working with relevant chemicals and equipment required in a commercial housekeeping and laundry environment

  • Infection Control
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  • Ability to operate in a busy environment
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  • Ability to prepare meals to a very high standard including good presentation

  • Complaints Management
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  • Able to prioritise functions and tasks
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  • Commitment to delivering exceptional customer service

  • Elder Abuse
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  • Ability to monitor finances and catering budget

  • Provide direction and supervision for staff

  • Experience in menu coordination including development of recipes tailored to the aged care environment

Key Result Areas / Key Activities / Standard Measures

MERCY VALUES

Demonstrates and upholds the Values and Mission of Mercy Health /
  • Ensure the values of Mercy Health are incorporated into daily practices in relation to all activities.
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  • Be compassionate and provide support to staff and customers.
  • Consistently shows respect and values each person’s dignity.
  • Seeks opportunities to be innovative for improvement.
  • Is accountable for a high standard of care.
  • Communicates and operates openly and honestly as an effective team member.

PERSON CENTRED CARE:

Demonstrate and uphold the Mercy Place Model of Care by providing care based on the individual beliefs, needs and wishes of each resident.

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  • Attends to the emotional, spiritual and physical needs of residents.
  • Understands, acknowledges and addresses the plagues of loneliness, helplessness and boredom.
  • When possible assists and delivers lifestyle initiatives to improve the overall health and wellbeing of residents.
  • Respects and honours the individual wishes of each resident.
  • Creates and promotes an environment that is positive, vibrant, fun, spontaneous and filled with meaning.
  • Promotes safety, security and optimal health for residents.
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  • Increased lifestyle satisfaction for each resident.
  • Demonstrated attitude which is positive and supportive.
  • Treats each resident as an individual, by actively listening and respecting their wishes.
  • Encourages feedback and support from residents
  • Active participation to promote close and continuing contact with children, plants and animals
  • Contributes to ensure residents receive their best day possible.
  • Reports any signs of loneliness, helplessness or boredom.

Manage the operation of the Catering, Housekeeping and Laundryfunctions. /
  • Monitor and review all kitchen and dining room activities including all processes and procedures.
  • Monitor and review all housekeeping and laundry processes and procedures.
  • Ensure allfood, other catering supplies, chemical, cleaning and laundry requisites are available as and when required.
  • Provide direct assistance to staff at meal times as required.
  • Review as required catering, housekeeping and laundry routines to ensure efficiency and relevance of staff routines at all times.
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  • Quality meals provided to residents at all times, ensuring menu items are delivered as per established menus.
  • Quality housekeeping and laundry services to residents at all times.
  • Appropriate food, housekeeping and laundry supplies on hand at all times
  • Costs for catering, housekeeping and laundry services are within budget.

Ensure delivery of quality meals and fluids to residents /
  • Co-ordinate/cook meals for residents.
  • Co-ordinate/prepare other baking requirements as required.
  • Co-ordinate/prepare food for special events as required.
  • Provide meals that ensure the complex care needs of residents are met.
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  • Minimal resident complaints.
  • Resident nutrition and hydration maintained.
  • No infections as a result of contaminated food.
  • Positive resident feedback regarding catering services.
  • Meals provided meet the requirements of all residents – nutrition, choice, texture.

Consult residents on meals desired and choice /
  • Menu development that provides variety.
  • Ensure residents are aware of daily menu items.
  • Provide choice of meals at all times.
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  • Menu review conducted annually.
  • No complaints regarding variety.
  • Residents receive meals in line with their preferences.
  • All meals delivered in line with individual dietary requirements.

Ensure delivery of effective and efficient housekeeping and laundry services /
  • Coordinate effective housekeeping routines that deliver a high standard of cleaning throughout all four households.
  • Coordinate effective laundry routines that deliver a high standard laundry service for residents.
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  • No infection outbreaks attributed to poor cleaning or laundry function.
  • No complaints regarding cleaning and laundry services.
  • Cleaning schedules are maintained
  • All equipment is maintained according to programmed maintenance.
  • Sufficient supplies available for housekeeping and laundry services.

Servicing of Equipment including chemicals. /
  • Servicing agents contacted if there is a problem with machinery
  • Scheduled servicing completed
  • Appropriate chemicals used
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  • Equipment faults are reported on the Maintenance Register
  • Chemicals are stored according to MSDS
  • MSDS is maintained
  • Chemicals are stored according to Mercy Health policies and procedures

Support the Service Manager with the administration of the catering, housekeeping and laundry disciplines /
  • Assist with the recruitment of appropriately skilled staff for catering, housekeeping and laundry duties.
  • Oversee catering, housekeeping and laundry budget and operate within budget parameters.
  • Maximise potential revenues.
  • Input into budgeting process.
  • Input into menu review.
  • Involvement with the Mercy Health and Aged Care Catering Services Forum.
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  • Ensure catering budget is not exceeded.
  • KPI’s met.
  • Attend the Catering Services Forum meetings.

Ensure compliance with legislative requirements /
  • Maintain compliant food safety plan.
  • Perform role of Food Safety instructor.
  • Ensure compliance with OH&S Food Safety Plan requirements.
  • Equipment appropriately maintained.
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  • Food Safety Plan compliant.
  • Local council kitchen registration maintained.
  • External audit of Food Safety Plan conducted annually.
  • All catering, housekeeping and laundry staff are appropriately trained.
  • Cleaning and laundry schedules maintained.

Commitment to Quality & Continuous Improvement /
  • Participation on the facility Quality Committee.
  • Assistance in preparation of the facilities Accreditation application.
  • Compliance with Mercy Health policies and procedures
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  • Minimum of Compliance with Accreditation in Standard 4.
  • Attendance at the Quality Committee meeting
  • Adherence to Mercy Health policies and procedures

Provide so far as is practicable, a healthy and safe environment for staff and others in the workplace. /
  • Reports hazards, near misses and injuries immediately.
  • Uses personal protective equipment.
  • Comply with risk management policies and procedures and instruction.
  • Attend all safety meetings and training sessions.
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  • Risk assessments completed and controls implemented.
  • Incident forms thoroughly completed.
  • Completion of incident investigations.
  • Provision of alternative duties.
  • Induction/orientation records.
  • Number and costs of WorkCover claims.

Employee’s Signature: / Date:
Print Name:
Line Manager Signature: / Date:
Print Name:

Mercy Health Hospitality Supervisor