TOUCHSTONE

PERSON SPECIFICATION - SELECTION CRITERIA:FOR PCPADMINISTRATOR

ESSENTIAL CRITERIA / METHOD OF ASSESSMENT / DESIRABLE CRITERIA / METHOD OF ASSESSMENT
SKILLS /
  • Excellent communication skills, verbal and written.
  • High level of numeracy skills in order to prepare financial information, e.g. petty cash, reimbursement claims, work out annual leave entitlements
  • Able to interact sensitively and effectively with staff, managers, service users, members of the public and representatives from other organisations, face to face and over the telephone.
  • Able to develop and promote projects under guidance, including devising promotional material etc.
  • High level of ICT skills, e.g. Microsoft Office (Word, Excel, Outlook, Publisher, PowerPoint).
  • Excellent organisational skills to plan and prioritise workloadto meet deadlines.
  • Effectively work under pressure.
  • Effectively work on own initiative without direct supervision.
  • Excellent minute taking skills.
  • Excellent attention to detail.
  • Record keeping skills
  • Manage differing priorities to meet changing organisational needs
/ All interview application and test. /
  • 60 wpm typing speed.
/ All interview application and test.
AF/INT

EXPERIENCE

/
  • Experience of providing excellent administration
  • Experience of providing effective advice/information to people internal and external
  • Extensive word-processing experience to produce quality letters, reports, tables and graphs.
  • Experience of effectively communicating at different levels with a wide range of individuals/organisations.
  • Experience of effectively organising and servicing meetings.
  • Experience of collating and preparing statistics for reporting purposes.
  • Successfullydeveloping, implementing and maintaining administration/office systems.
  • Experience and understanding of the needs of people with long term mental and physical health issues
/ All interview application and test. /
  • Experience of mental ill health
  • Experience of dealing with building maintenance issues
  • Experience of dealing with Health and Safety issues
/ All interview application .
ATTITUDES AND DISPOSITION /
  • Solution-focused approach to work.
  • Motivated and confident.
  • Open to change and able to work flexibly in line with the needs of the service/organisation.
  • A commitment to working in partnership with service users, management and staff.
  • Commitment to team working.
  • Commitment to maintain confidentiality at Touchstone.
  • Commitment to Touchstone’s aims and values
  • Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices.
  • Commitment to personal responsibility, development, learning and reflective practice
  • Willingness to be managed and supervised.
  • Resilience.
/ All interview application
EQUAL OPPORTUNITIES /
  • Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstone’s Equality Policies.
  • Must be sensitive to the needs of disadvantaged groups in the planning and delivery of services.
  • A commitment to providing high quality services to the diverse communities Must be able to communicate effectively with a broad range of diverse service users, management and staff, from both organisations and the community
/ All interview application
QUALIFICATIONS/
TRAINING /
  • NVQ3/BTEC Business Studies or the ability to produce work to that standard.
  • A relevant IT qualification e.g. ECDL or ability to produce work to that standard.
/ All interview application and test / . / All interview application

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