PERFORMANCE IMPROVEMENT INTERVENTIONS

Sample interventions that may be implemented to improve work performance are organized in the table below according to the elements of performance they are designed to improve. The range of possible interventions is almost limitless.

Information
Identify goals and objectives
Establish performance standards
Institute measurement
Revise policies
Document unwritten policies and practices
Create a knowledge architechture
Provide continuous feedback
Hold manager-employee dialogs
Assign accountability
Create handbooks
Hold more frequent or more efficient meetings
Provide more written communication
Hold open forums
Begin cultural transmission programs
Share business strategy with employees
Tell employees the truth
Clarify functions and tasks
Change information reporting channels / Environment and tools
Use conflict management tools
Install new software
Create job aids
Revise work process
Provide new tools
Upgrade equipment
Change physical layout
Improve light, heat, air conditions
Remove safety hazards
Reduce workload
Give employees more control over pace
Revise production schedule
Employ flexible work schedules
Change work flow
Provide more reference materials
Install expert system
Create more attractive environment
Improve workstation ergonomics / Competency
Revise selection criteria
Provide training
Assess competency
Provide self-study programs
Require perticipation in professional associations
Install certification programs
Create employee development programs
Reassign employees
Provide needed authority
Provide access to people
Offer mentoring
Offer job rotation programs
Offer structured on the job training
Allow safe practice
Provide for transfer of learning
Institute a knowledge management system
Allow employees to claim credit for their work
Create work-life balance / Motivation
Redesign how employees are measured
Redesign compensation systems
Recognize employee contributions
Make consequences personally meaningful
Managers walk around work areas
Team building programs
Establish organization rituals
Tailor rewards to individuals
Provide more employee participation
Provide personal counseling
Change job title
Publish criteria for promotion
Enforce negative consequences of poor performance
Allow employees to partially define their own jobs
Revise performance management system
Allow employees to claim credit for their work
Create work-life balance

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