Patrick Archuleta

462 Carmelita Circle|915-242-3155|

Experience

08/12 to Present / Assistant General Manager,Hot Chicks Sportsbar & Grill
·Manage all opening , mid-day, and closing daily operations of full service Restaurant/Bar/Kitchen
·Manage and supervise daily operations of servers, bartenders, barbacks, hosts, cooks, and dishwashers to ensure highest standards of food prep and guest service
·Ensure guests are greeted and served in a timely manner
·Supervise and maintain the highest standards of service, cleanliness, food and beverage quality
·Routinely supervise food prep and ticket times to ensure timely delivery
·Train, develop, lead, mentor, coach and motivate staff. (Energy, great attitude, smile!)
·Prepare and receive orders of food and beverages
·Closing reports, paperwork, and moneys
·Maintain employee files and status
·Compose employee schedules
·Conduct daily briefings before shift on matters of importance to the restaurant and team
·Ensure 100% employee compliance with all company policies and local laws
·Coach, mentor, and discipline hourly team members
·Hiring and termination of employees
·Provide consistent delivery of company policies and systems
·Manage guest relations and retention
·Respond to guest comments and concerns ensuring 100% guest satisfaction and retention
·Manage relationships with wholesalers, suppliers, vendors, sponsors, and community partners
·Manage all necessary repair and maintenance issues
03/12 to 08/12 / Server,Si Senor Restaurants
·Served guests appetizers, main entrees, dessert, alcoholic, non-alcoholic beverages in a professional and timely manner
·Trained in wait and bar staff
·Served as food and beverage expo
·Open, close and maintenance of wait station
·Recognized Numerous times for “Best Service”
2002-2012 / President/Store Manager,Shield Apparel-High End Fashion Store
·Assembled and grew business from ground up, including advertising, demographics, impeccable customer service, fixturization, inventory, displays, store layout, marketing and planning
·Achieved “A” Sales Volume in regional malls against stout competition such as Buckle, Dillard’s, and Zumiez
·Received Numerous awards for Number One in Customer Service and Satisfaction in Regional Malls
·Trained and retained most sought after sales team in mall
·Recruited, interviewed, hired, developed, coached, motivated, (Energy!), mentored, and retained high performance teams
·Designed a system to maximize sales and profits while minimizing costs and investments
·Constructed budget, in charge of overhead, expenditures, and employee scheduling
·Developed and implemented interview system to determine candidate’s strengths, weaknesses, and character, to effectively and selectively hire the correct applicants, for the correct positions for peak productivity, results and achievement. Greatly reducing unemployment
·Continuously researching the newest and latest fashions and market trends, thus continually evolving to stay ahead of competition
·Compiling and maintaining a customer database which documents customer information and favorite brands
·Researching, developing and executing new product launches
·Continually participating in ongoing education
1999-2001 / Store Manager,Zero G INC
·Opening and Closing of store
·Composed employee schedules
·Coached, trained, and motivated employees to excel in customer service and sales
·Sales increased substantially allowing the company to expand to multiple locations
·Received numerous awards for customer service and sales achievements
1996-1999 / Assistant Store Manager,Foot Action USA
·Opening and closing duties
·Composed employee schedules
·Trained employees with impeccable customer service and sales skills
·Nominated for Manager of The Year, out of twenty five hundred stores
·Led district which included twenty five store in IPS (items per sale)
·Highest Avg. $$ per sale
·Monitored employee development, coached, trained, motivated, guided, and led store location from fifteen to #1 in district

Education

New Mexico State University,Majored in Business

SKILLS & ABILITIES

  • 18 Years of successful business management experience and success in both corporate and private business
  • High energy results driven leader
  • Extraordinary ability to build, lead and retain high energy teams that achieve peak productivity
  • Specialize in building customer base and customer relations
  • Specialize in guest and employee retention
  • Exceptional communication and people skills
  • Impeccable customer service skills and abilities
  • Strong ability to identify talent
  • Attentive to detail
  • Flourish in high pressure, high volume environments and situations
  • Ability to successfully lead small and large high performance teams
  • Excellent problem solving skills
  • Self-driven. Self-motivated

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