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Organizational Analysis: FedEx
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February 15, 2008
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FedEx is one of the biggest players in the transportation and information industry, offering both customers and business universally with services such us transportation, e-commerce, and other business services. Their goal is to merit the admiration and assurance of their customers and investors.
Organizational culture is the workplace environment which permits communication among employees in the workplace. It is essentially the personality of an organization. It is composed of assumptions, values, norms, and tangible signs. They foster an academy culture in which the employees are exceedingly skilled and have opportunities to expand and implement their skills. It provides a steady environment for career development of employees.
FedEx currently services more than 30 countries and provinces in the Asia pacific market with more than 14,000 employees and 290,000 team members as a world-wide network of companies. They provide their customers and businesses specific services that characterize the broadest display of transportation, supply chain, business, and related information services. Essentially, they provide admission to new opportunities and give power to people and businesses with more options and better assurance.
The corporation considers their employees as the basis of their accomplishments and essential to their future growth. They provide a protected, diverse, and fulfilling environment where people have occasion to grow and be successful. They encourage a diversified culture that believes that their diversity makes them enhanced. FedEx maintains a high performance culture and delivers superior customer experience. They believe that its workplace environment and culture drive the operational success essential to creating a superior customer experience, which in turn, builds customer trustworthiness.
FedEx believes that their achievements are dependent on the devotion of their employees. They have developed many cognition programs to be acquainted with the achievements of their employees and their dedication to delivering within the values of the company. The firm also strongly believes in recognizing their management through various recognition programs.
FedEx emphasizes their safety practices. They actively encourage and maintain a culture of both health and safety and make it a fundamental part of their training program. A global group of providers work intimately with management and employees to stay away from injuries and accidents. They supervise their conformity with safety regulations and procedures. If accidents take place, they conduct extensive investigations to establish the root cause of such accident and make sure they take preventative measures so that it does not happen again. They invest millions of dollars in equipment and technology in order to put a stop to injuries and accidents.
Innovation: Innovation continues to be a vital part of the FedEx culture and business approach. Their obligation to modernization thrusts the expansion of ideas, products, and services that allow customers to grow their business around the world.
People Orientation: People within the organization are given appropriate importance. As mentioned above, millions of dollars are spent in equipment and technology in order to prevent injuries and accidents within their operations. If accidents do occur, investigations are conducted in an attempt to prevent such accidents in the future.
Team Organization: FedEx has 290,000 team members all around the world to provide their customers flexible and specialized services; though their services are diversified, they are united by a culture that believes that this diversity makes them stronger.
Aggressiveness: FedEx provides a variety of awards and rewards to achieving employees within different areas in order to inspire and encourage healthy competition among its employees. This is one of the primary keys to their success.
Stability: FedEx has attained a high degree of steadiness that it is actually able to change the rules of competition within their sector. They continuously expand the market and reach higher innovative capacities of the business.
Strong organizational culture & ethical culture: Their humanitarian award that is granted to employees with compassion shows that the organization has great concern of people. This demonstrates the organizational and ethical culture of the corporation. They try to reduce environmental impact by increasing efficiencies in their operation while reducing waste. They also have compassion to care for the communities in which they work. The team members are also devoted to improving communities around the globe. They aim to constantly earn the respect and confidence of FedEx customers and investors.
Customers Service of FedEx: FedEx is committed to providing exceptional customer service. They connect people and places and improve the quality of the life around the world. They identify the significance of the customers to the corporation, and offer flexible and specialized services to them. Customers are their priority, and many awards are given to employees in order to encourage them to service their customer better.
FedEx provides packing services in addition to a variety of design, testing, and engineering information services that can advance packing strategies. They do this in an economical fashion in order to save money for their customers.
Customer service standards:
FedEx should guarantee all of their quality products and/or services to their customers.
Timely delivery of goods is crucial. FedEx should provide relative delivery times to their customers.
FedEx should respond properly to all of their customers’ requests in relation to products and services rendered.
FedEx should ensure that the products or services provided by the company are within the reach of consumer.
FedEx should provide alternative choices of their products and services in regard to the means of delivery in order to better service the consumer.
FedEx should design and implement a periodical survey to be conducted in order to change the products and services according to the ever-changing needs and requirements of their customers.
FedEx should always be considerate, courteous, responsible, and conscientious at all times.
FedEx should always abide by the legal requirements of local and national law in all respects
FedEx should disclose complete details of their products or services they offer and should be honest to their customers at all times.
FedEx should provide incomparable warrantees and other after sale services to match the quality of their products.