Once registered on the Disability Support Register
I have received a letter stating I am registered on the DSR. What happens now?
The Disability Support Register (DSR) is a database used by the Department of Human Services to record all the people who have been confirmed as needing funding (Individual Support Package) to purchase supports that meet their disability needs or Supported Accommodation. The register will be used to allocate ongoing disability supports when they become available.
If you receive a letter advising your need for support has been ‘registered’ on the DSR, this means your details and support needs have been added to the database as needing that type of support. It does not mean that you have been allocated an ongoing disability support.
What happens if my situation changes?
Information in your application is used to allocate ongoing disability supports. The Department of Human Services will not always know when something has changed in your situation that affects your need for support. Therefore it is important that you let the department know when there are changes and review your application annually. You can ask for a copy of your application to review.
You should review and update your information if there are changes in:
•the type or amount of support you need
•changes in your circumstances that place you in a critical situation.
How is supports allocated?
Supports only become available when there is new funding or when someone currently receiving a
disability support no longer needs that support. Therefore it is not possible to know when a support will become available.
The allocation of supports is based on need and does not relate to the length of time you have been on the DSR as it is not a waiting list. The demand for these supports is high so allocation is prioritised for people
most in need.
When funding or a vacancy in Supported Accommodation becomes available, all people registered for that type of support are considered in the allocation process.
Will I be contacted while I am on the DSR?
The department will contact you in writing when:
•you are first registered on the DSR
•every 12 months to remind you to update your information if there are changes
•to confirm any changes to support you are registered for
•if you have are being offered allocation of a support.
If your contact details change, you should contact Intake and Response to provide your new contact details.
Who do I contact for more information about the allocation process?
You can contact Intake and Response on 1800 783 783, or if you have a case manager you can ask that they follow up on your behalf.
The ‘How is support allocated’ information sheet provides more detail about how ongoing disability supports are allocated on the Disability Supports Register section on our website: and refer to the Disability Support Register Guidelines.