SANDEEPAN SHARMA
O-40, III Floor, Lajpat Nagar - II, New Delhi -110024
+91-9711859596 / +91522 - 2391828 **
CAREER OBJECTIVE
Aspire to work with Hi-Tech Audio Systems on a profile as per my educational background and corporate experience.
EDUCATIONAL QUALIFICATION AND TRAINING
Dr. RML Avadh University Faizabad, India
Engineering 2004-2008
§ Bachelor of technology – Computer science & engineering
Hindustan Aeronautics School Lucknow, India
§ Senior Secondary from Central Board of Secondary Education (C.B.S.E) 2004
§ Higher Secondary from Central Board of Secondary Education (C.B.S.E) 2002
Reliance Infocomm Lucknow, India
§ Basics of Computer Networking.
Siemens India Lucknow, India
§ Worked on BSNL’s (Telecom) National Internet Backbone (NIB) project.
PROJECTS/ SEMINARS
§ Graduation project titled as Customer Relationship management.
§ Seminar on Computer Science in Broadband Multiplay Technology.
Technical skills:
§ Proficient with Autodesk Certified AUTO CAD 2010 (Architectural)
§ Theoretical knowledge of computer networking
§ Maintenance of Computer hardware
§ Web Designing (Dreamweaver 8.0 - HTML Editor, Corel Draw, Corel R.A.V.E, FLASH 8)
§ Versed with Microsoft office
PROFESSIONAL EXPERIENCE
Bose Corporation India Private Limited. New Delhi, India
Department: Corporate Communications & Marketing. March’ 02/2009 – Till date..
Team: Customer Support & Hotel Events Group.
Profile: Customer Support Executive.
Field: Consumer electronics (Bose Audio Systems).
§ Designing sales strategies and developing new market areas in the country, based upon a half yearly or an annual research; on a location wise customer response at an event, advertisement or on the official website.
§ Addressing customers on their queries routed through inbound calls, emails, SMS, voice mails or in-person walk in.
§ Coordination and participating in a Bose held promotional cum sales events. Demonstrating and selling the products at the same venue.
§ Handling website transactions (or online transactions) and processing the same, which includes approval from finance and coordination with logistics for shipment to the customer’s place.
§ Managing incoming - outgoing saleable stocks and demo units.
§ Processing sales of the offline transactions for the customers, existing in locations where Bose stores are not present.
§ Sending and receiving correspondence in business language and format (hard copy/soft copy) to various internal and external contact points.
§ Rigorous follow up with the customers.
§ Regular courtesy calls to the existing customers and ensuring a Bose Wow! experience at each contact.
§ Onsite demonstration to exceptional customers (National embassies, ministries etc.)
§ Assisting Service & Installation teams across Bose India.
§ Troubleshooting & connectivity support to the customers.
§ Business Communication (answering customer/clients queries on email on daily basis)
Wipro InfoTech New Delhi, India
Operations: Business Process Outsourcing August’ 25/2008 – February’ 08/2009
Process: Hewlett Packard
Profile: Technical Support Executive
Field: HP Photo smart Printers.
§ Troubleshooting technical issues faced by the customers.
§ Selling whole HP products range.
§ Process focus: North American customers.
EXTRA CURRICUAR ACTIVITIES
§ Compeering/Anchoring at school and college held events
§ Drama scripting and acting
§ Participation in debates and extempore
§ Singing and dancing competitions
§ Sketching contests
§ Writing poems & Travelogues
§ Enjoy - reading (short stories and inspirational), watching animated movies (light mood), doing interiors make over creatively, indoor sports (chess & carom), sketching in spare time.
OFF BEAT AMATEUR JOBS
§ DJing (House Mix & Trance)
Associated with a NGO called TOGETHER.
§ Worked at CHESHIRE HOME, Lucknow (India) for the people who are differently abled.
§ Helped homeless animals with a dwelling.
§ Participated in some of the awareness programs about illiteracy/education and common diseases & their prevention.
PERSONAL DETAILS
Name: Sandeepan Sharma
Father’s name: Mr. Subhash Chander Sharma
[Deputy Director General (Retired)
GEOLOGICAL SURVEY OF INDIA – Govt. of India]
Date of Birth: March’06/1987
Sex: Male
Marital Status: Unmarried
Nationality: Indian
Permanent Address: 2/14, Vivek Khand,
Gomtinagar,
Lucknow (Uttar Pradesh) – 226010.
India. Phone: +91522 - 2391828
Correspondence Address: O-40, III - Floor,
Lajpat Nagar – II,
New Delhi (Delhi) – 110024
India.
Phone: +91 – 9711859596.