Non Emergency Call Handler

Non emergency Call Handler

Application Form

Application form
for Non emergency Call Handler

It is essential that you read all the guidance notes on pages 17 and 18. You must complete all sections of this form in person, in either black ink or type-face. Use continuation pages only where allowed and clearly mark which questions they refer to. Please put your full name at the top of each continuation sheet. Sections that do not apply to you should be clearly marked N/A.

data protection act 1998

The information you provide in this application form will be entered into a manual filing system and onto a computerised recruitment system and as such is covered by the rules set out by the Data Protection Act 1998. The data will be used to assess your suitability to join the Police Service and may be shared by other police-related organisations in the United Kingdom in respect of any recruitment applications you make. The information you provide may also be shared with other police-related organisations for monitoring purposes.

Section1 About you

Personal details (see note 1)
Family name (e.g. surname) / Surname at birth/
previous surnames/
maiden name (if different)
Forename(s) / Preferred name / Title(e.g. Mr, Ms, Mrs, Miss, Dr)
Date of birth / Age / Town and country of birth
Current address
Postcode / Date of start of occupancy
(month/year)
Email address (if applicable)
Telephone numbers / Home / Work (if convenient)
(including area code)
Mobile
National Insurance number
Driving licence number and category (full or provisional)
Disability
The Equality Act 2010 prohibits discrimination, victimisation or harassment in employment, including recruitment.
The Police Service welcomes the recruitment of people who have disabilities.
Do you have a disability (see note 6 for definition) you wish us to know about at this stage,
including any learning difficulty e.g. dyslexia? / YESNO
In support of your application, please let us know if you believe there are any reasonable adjustments we should be making toenable you to do the job or assist with your application.
Nationality (see note 2)
In order to be eligible, you must be a British citizen or a citizen of a country that is a member of the European Economic Area, or Switzerland. Commonwealth citizens and foreign nationals who are resident in the UK and free from restrictions are also eligible to apply.
In accordance with the Home Office policy and our security vetting procedures, applicants must have been resident in the United Kingdom for 3 years or more prior to submitting an application, to allow sufficient background enquiries to be carried out.
What is your nationality?
If you are a Commonwealth citizen or other foreign national, is your stay in the UK free of restrictions? / YESNO
If you are a Commonwealth citizen or other foreign national, you must include a copy of your passportshowing that your stay in the UK is free of restrictions.
Photocopy of passport enclosed? / YESNO
Criminal histories
Convictions or cautions will not necessarily preclude you from appointment. It will depend on their nature and the circumstances of the offence.
Failure to disclose convictions or cautions will, however, result in your application being terminated.
You must declare all convictions for any past offences, formal cautions by the police (including cautions as a juvenile, i.e. under 18 years) and any bind-overs imposed by any court. You should include traffic convictions such as speeding, drink-drive offences, fixed penalties for motoring or disorder offences, anti-social behaviour orders and any appearances before a court martial.
You must also declare any charge or summons currently outstanding against you.
You must include spent convictions under the Rehabilitation of Offenders Act 1974 (by virtue of the provisions of the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975) or any involvement with civil, military or transport police.
You must also declare if you have ever been involved in any criminal investigation whether or not this led to prosecution (either of yourself or others).
Some applicants do not declare information which they believe is no longer held on record. However, our enquiries will reveal incidents from long ago and failure to disclose these will lead to your application being rejected. If you have any doubts, include the details and let us decide if they are relevant.
We will also want to know whether any of your close family or associates are involved in criminal activity and we will therefore search for any criminal convictions or cautions recorded against them. You must advise them that these enquiries will be made. The Police Service cannot disclose the results of these enquiries to you.
Have you ever been convicted for any offence or had formal cautions by police for any offence or any bind-overs imposed by any court? (You must include traffic convictions, fixed penalties for motoring or disorder offences, anti-social behaviour orders and any appearances before a court martial. Any cautions as a juvenile should also be included.) If you have answered YES, please enter full details below. / YESNO
Date
(most recent first) / Offence/
alleged offence / Result
(if known) / Court/police station
involved

Criminal histories (continued)
Do you have any impending prosecutions? / YESNO
If YES, provide full details.
Have you ever been involved in a criminal investigation (whether or not this led to any prosecution) or been associated with criminals?
You must declare if you have ever been investigated, arrested, summonsed, charged, cautioned or convicted for any offence by any UK or non-UK Police Force, Law Enforcement Agency or any other statutory prosecuting authority or agency – this includes, but is not limited to:-

Traffic offences (including fixed penalty notices excluding parking);
Receipt of an absolute/conditional discharge or bindover;
Receipt of a reprimand, warning, final warning or caution as an adult or juvenile;
Being the subject of an Anti-Social Behaviour Order, Football Spectator Banning Order, Risk of Sexual Harm Order, Harassment Order;
Being issued with a Penalty Notice for Disorder or other Fixed Penalty Notice (other than for parking).

In addition, the following must also be declared;

Any involvement with the military authorities on disciplinary matters (whether involving court martial or not);
Involvement in a criminal investigation (whether or not this has led to a prosecution);

/ YES NO
If YES, please give details below.
About your family
Please tell us about your family (wherever they live) and any other persons (aged 10+) living at your address. Provide full names including any middle names, previous family or surnames and maiden names. You should make it clear what their relationship to you is, i.e. if you are referring to your full sister you should delete brother, half and step. Continue on a separate sheet if necessary and attach it to this page. Please complete all sections or your application will be delayed.
Relationship to you
(delete as appropriate) / Full name
(include previous surnames and name at birth, if different) / Full address
(include postcode, if known)
Yourself
Date and place of birth
Your spouse or partner
Date and place of birth
Your ex-spouse or ex-partner,
if still in regular contact
Date and place of birth
Your father
Date and place of birth
Your stepfather or mother’s partner
Date and place of birth
Your mother
Date and place of birth
Your stepmother or father’s partner
Date and place of birth
About your family (continued)
Relationship to you
(delete as appropriate) / Full name
(include previous surnames and name at birth, if different) / Full address
(include postcode, if known)
Your brother or sister
(full/half/step etc)
Date and place of birth
Your brother or sister
(full/half/step etc)
Date and place of birth
Your brother or sister
(full/half/step etc)
Date and place of birth
Your brother or sister
(full/half/step etc)
Date and place of birth
Your spouse’s or partner’s
mother/stepmother etc
Date and place of birth
Your spouse’s or partner’s
father/stepfather etc
Date and place of birth
Your spouse’s or partner’s mother’s
spouse or partner
Date and place of birth
Your spouse’s or partner’s father’s
spouse or partner
Date and place of birth
Your child/child of partner
(only state if aged 10+)
Date and place of birth
Your child/child of partner
(only state if aged 10+)
Date and place of birth
Other persons (aged 10+) living
at your address (e.g. lodger)
Please state relationship to you
Date and place of birth

Membership of British National Party or similar (see note 3)
Are you a member of the British National Party, Combat 18 or the National Front? / YESNO
Business interests (see note 4)
Some occupations and business interests may be incompatible with the role of No- emergency Call Handler. To enable forces to determine compatibility, please explain below the nature of your current employment and any business interests that you currently have.
Do you or your spouse or any relative living with you own or run a shop or business which requires a licence (e.g. liquor, gaming, refreshment house or entertainment)? / YESNO
If YES, please give details below.

Financial position (see note 5)
Unless otherwise stated, complete these questions in respect of the last six years. If YES, you must provide full details (including dates). Failure to disclose accurate information may result in your application being terminated.
YES NO / Details (including dates)
Have you had a loan arrangement terminated by a bank/building society/finance house/other?
Have you had a credit/charge/store or cheque card withdrawn?
Are you in arrears with any existing loan/mortgage/hire purchase agreement?
Have you ever been registered as bankrupt?
If YES, have your bankruptcy debts been discharged?*
Have you had any court action taken against you for any debt?
Have you been party to an Individual Voluntary Agreement
(IVA) or a voluntary agreement registered with the county court or not?
Have you ever been party to a Debt Referral Order (DRO)?
Have you ever been party to a Debt Management Plan?
Has a County Court judgment been made against you?
If YES, has this been cleared?*
Have you had repossession proceedings commenced against you?
Have you consolidated all your debts with one lender?
* If applicable, please provide a Certificate of Satisfaction, as it is needed before your application can be processed.
Please state below if there is any further information relating to your financial position that you should bring to our attention.

Previous addresses
Please give all addresses at which you have lived over the last five years. These must include details of home addresses, halls of residence or term-time addresses. Start with the most recent. Do not include your current address. Continue on a separate sheet if necessary and attach it to this page.
Full address / Postcode / Approximate dates
from (month/year) to (month/year)
1.
2.
3.
4.

Section 2About your employment

We will contact your current and past employers over the last five years for references. Please provide the details of the person we should approach. Please account for any gaps in employment.
Present or most recent employment (see note 6)
Employer’s name and address
Position held
Date started / Date left/notice period
Reason for leaving / May we contact this employer now? / YESNO
Email address / Telephone number
Previous employment (see note 6)
Start with the most recent. Continue on a separate sheet if necessary and attach it to this page.
Employer’s name and address / Telephone number
Email address
Postcode
Position held / Date started / Date left
Reason for leaving
Employer’s name and address / Telephone number
Email address
Postcode
Position held / Date started / Date left
Reason for leaving
Employer’s name and address / Telephone number
Email address
Postcode
Position held / Date started / Date left
Reason for leaving
Have you ever been dismissed from previous employment as a result of your conduct or capability? If so, please give details.

Referees (see note 6)
Please give names and addresses of two referees who you have known for at least three years. These should not be employers, as we will already be contacting them.
Referee 1: / Referee 2:
Name / Name
Address / Address
Postcode / Postcode
How do you know this person? / How do you know this person?
Telephone / Telephone
Email / Email
May we contact this referee now? / YESNO / May we contact this referee now? / YESNO
HMForces (see note 6)
I have served/am serving in the:
Royal Navy/Merchant Navy/Royal Air Force/Royal Marines/Army/Territorial Army (tick as appropriate).
Other, please state
Service number / Rank/Rating
Commanding Officer
Unit and unit address
Postcode
Telephone / Served from/to
Expected date of discharge / Reason for discharge
Are you liable for further service as a Reservist? / YESNO
If YES, please give details of Reserve liabilities.
Previous applications to, or service with, a police force
a)Please give details of any previous service in any police force in the UK, for example, as police officer, special constable, police community support officer, police staff or cadet.
Dates of service from/to
(month/year) / Force
(Warrant No.) / Position held / Reason for leaving
b)Other than at (a), please give details of any previous or current applications to any police force in the UK, for example, as constable, police community support officer, special constable or police staff.
Month/year of application / Force / Position applied for / Result and details

Section 3About your education and skills

Your education (see note 7)
Please give details of schools, colleges, university or other institutions attended since the age of 14.
Start with the most recent and work backwards. Continue on a separate sheet if necessary and attach it to this page.
Name and address of school/college/university
(include the postcode and telephone number, if known) / Attendance from/to / Full/part-time
Your qualifications and training
Please list all your qualifications including vocational and professional qualifications, short courses and relevant in-house training. Also include details of examinations/qualifications due to be taken. Start with the most recent. Continue on a separate sheet if necessary.
Examination type and subject (e.g. GCSE Geography) / Date passed/due to be taken / Grade (e.g. Merit, 2:1, A*)
Skills
Please tell us about any other skills you have such as driving or language skills and any voluntary or community activities you have been involved with.

Section 4Competency assessment questions

(see guidance note 8)
It is important that you read guidance note 8 before completing the following questions.The answers to this section of the application form will help us to decide if you will proceed to the next stagein the recruitment process. You should plan your answers carefully and be sure you understand what isbeing asked of you. These questions relate to the competency areas for the role of Non-emergency Cal Handler
Please only write in the spaces provided. Please note if you do not complete the criteria we cannot accept your application, your evidence must be restricted to a maximum three full sides of A4 anything which exceeds this will be removed prior to shortlisting.
Criteria A - Ability to type and capture information, quickly and accurately with a good working knowledge of Microsoft office skills.
Criteria B - Excellent verbal communication skills. Communicating in a concise and accurate manner whilst providing a high quality customer service
Criteria C - Ability to listen effectively and extract specific information to determine the correct response while showing empathy and understanding to callers.
Criteria D - Aptitude for quick decision making and effective problem solving.
Criteria E - Ability to learn and retain information provided
Criteria F - Ability to work effectively and enthusiastically as part of a team

Equal opportunities

The Police Service is an equal opportunities organisation and is determined to ensure that:
•the workforce reflects the diverse society which it serves and that the working environment is free from any form
of discrimination, victimisation or harassment;
•no job applicant or volunteer is treated more or less favourably on the grounds of sex, gender reassignment,
sexual orientation, age, marital status, pregnancy and maternity, race, colour, nationality, ethnic or national origins, religion or belief or disability. This is subject to the Police Service engaging in a positive action scheme which intends to overcome or minimise a person’s disadvantage; and
•no job applicant or volunteer is disadvantaged by a provision, criterion or practice which cannot be shown to be a proportionate means of achieving a legitimate aim.
The information on this form is for monitoring purposes only and will not be made available to those assessing your application.
The information supplied will be treated in the strictest confidence and will not affect your job application in any way.
Completion of this section of the application form is voluntary, but the information will help us to ensure equality of opportunity.
ThThis information forms no part of the recruitment process. It will be detached from your application on receipt.
Age16–24 25–35 36–60 60+ / Chinese or other ethnic groupChinese
SexFemaleMale / Any other (please state)
Gender identity (optional)*Intersex / Prefer not to say
Transsexual / Sexual orientationBisexual
Transgender / Gay/Lesbian
Disability**YesNo / Heterosexual
Ethnic origin / Prefer not to say
WhiteBritish / Religious belief/faithBuddhist
Irish / Christian
Any other white background / Hindu
MixedWhite and Asian / Jewish
White and Black African / Muslim
White and Black Caribbean / Sikh
Any other mixed background / Other (please state)
Asian or Asian BritishBangladeshi / None
Indian / Prefer not to say
Pakistani
Any other Asian background
Black and Black BritishAfrican
Caribbean
Any other Black background
** If you identify yourself as transsexual, transgender (in that you have effected a permanent change of gender identity) or intersex, please state which group you identify with.
** Under the Equality Act 2010 a person is defined as disabled if they have (or have recovered from) a physical or mental impairment and the impairment has a substantial and long-term adverse effect on the person’s ability to carry out normal day-to-day activities. Cancer, HIV infection and multiple sclerosis are all conditions that are defined under the Equality Act 2010.