General

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Ans / Which offices are termed as Nodal Offices in CRA?
Nodal Offices is a generic term used for the Government offices such as Principal Accounts Office (Pr.AO), Pay and Accounts Office (PAO) and Drawing and Disbursing Officer (DDO) under Central Government or similar offices under Central Government /State Government/Autonomous Bodies which will interact with CRA on behalf of the Subscribers for the purpose of New Pension Scheme.
What are the functions of PrAO in CRA?
Pr.AO shall carry out the following functions in CRA · Monitor the performance of PAO and DDO in discharging their responsibilities towards the Subscribers in the CRA · Take necessary action to ensure compliance by PAO and DDO with the operational procedures of CRA · Consolidate the PAO registration forms and forward it to CRA for registration. Monitor the resolution of grievances raised against PAO.
What are the functions of PAO in CRA?
PAO is responsible for carrying out the following activities: Consolidate DDO registrations forms & forward it to CRA for registration. · Facilitate registration of Subscribers by consolidating the Application for allotment of PRAN received from the concerned DDO and forward it to the CRA-FC. · Upload Subscriber Contribution File (SCF) to NPSCAN system. · Deposit the contribution amount in the Trustee Bank as per the SCF uploaded in NPSCAN. · Update the Switch requests, New Scheme Preference requests, Withdrawal Requests & the request for change in Subscriber details received from Subscribers through NPSCAN. · Raise grievance on behalf of DDO and the Subscriber. · Resolve the grievance rose against it by any entities in the CRA system.
What are the functions of DDO in CRA?
DDO is responsible for carrying out the following activities: · Obtain the duly filled Application for allotment of PRAN from the Subscribers, fill and certify the employment details and forward the same to PAO. · Distribution of PRAN kit, I-PIN, T-PIN to Subscribers. · Forward the Switch requests, New Scheme Preference requests, Change in Subscriber details request, Withdrawal Requests received from Subscribers to the PAO. · Provide information to PAO about Subscriber’s pension contribution. · Forward grievances of the Subscriber to the PAO. · Disburse payment for withdrawal to Subscribers.
How can the Nodal Offices access CRA system for carrying out various functions in CRA?
Nodal Offices can access CRA system through NPSCAN website or CRA website NPSCAN can be accessed for uploading Subscriber contribution details, modifying Subscriber details, updating various types of Subscriber request etc. CRA website can be accessed for raising grievances and checking the status of grievances. Both the above sites can be accessed on internet only by using the User ID and I-PIN allotted by CRA.
What is NPSCAN?
NPSCAN is a web based "NPS Contribution Accounting Network" developed by CRA to maintain accounts of Government Subscribers. PAO can access NPSCAN for uploading Subscriber contribution file, updating various types of request of Subscribers such as change in Subscriber details, change in scheme preference, switch, withdrawal etc. Nodal Office can access NPSCAN with the User ID and I-PIN allotted by CRA.
What is an 'I-PIN'?
I-PIN is an eight character Internet Personal Identification Number issued by CRA to the PrAO and PAO for accessing the CRA/NPSCAN system through the internet. CRA shall issue single I-PIN to the PrAO whereas two set of I-PIN will be issued to the PAO. The Nodal Office can access both CRA website and NPSCAN website with the same user id and I-PIN. The Nodal Office should maintain the confidentiality of the I-PIN.
What is the purpose of allotting two user id and I-PIN to the PAO?
Some of the functions of PAO require maker and authorizer activity, i.e., the Subscriber request shall be captured by an officer using a user id and I-PIN and the authorization of the same shall be carried out by another officer using another user id and I-PIN. Hence, two user ids and I-PINs are provided to the PAOs. For this purpose, PAO shall identify two officers, one for Maker activity and another for Authorizer activity and handover the respective User ID and PIN to them.
What is a 'T-PIN'?
T-PIN is a four digit "Telequery Personal Identification Number" issued by CRA to the PAO, which are registered with the CRA for accessing Telequery facility. Telequery facility includes both Interactive Voice Response (IVR) service and Call Centre facility. CRA shall issue single T-PIN to the PrAO whereas two set of T-PIN will be issued to the PAO. The Nodal Office should maintain the confidentiality of the T-PIN.
What are the facilities available through the Call center/IVR?
Answer: Facilities those are available for a PAO through Call centre: · T-PIN Reset · Registering grievance (only for self but not for the Subscriber) · Tracking the status of grievances through CCE · Tracking the status of the contribution file · Speaking with CCE for any Technical difficulties/ other queries
What shall a Nodal Office do in case it forgets/looses the I-PIN /T-PIN?
Answer: Nodal Office can request for a new I-PIN/T-PIN, by submitting request to CRA for reissue of PIN. Nodal Office can download the form from the CRA website. On receipt of the request, CRA shall print the PIN and dispatch it to the Nodal Office. Reissue of PIN will be chargeable by CRA.

Nodal Office Registration

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Ans / How is Pr.AO registered in the CRA system?
Pr.AO shall submit duly filled application for registration in Annexure N1 to CRA for registration. If the application form is found to be in order, CRA shall register the PrAO and allot a PrAO registration number. On successful registration, CRA shall send intimation to PrAO about the details of registration and dispatch the User ID, I-PIN and T-PIN for accessing NPSCAN/CRA system and CRA call center.Annexure N1
How is PAO/CDDO registered in the CRA system?
A CDDO will also be registered as a PAO in CRA system. PAO/CDDO shall submit the duly filled application for registration in Annexure N2 to its Pr.AO. PrAO shall verify and forward the application form to CRA. If the application form is in order, CRA shall register the PAO/CDDO and allot a PAO registration number. On successful registration, CRA shall send intimation to PAO/CDDO about the details of registration. CRA shall allot and dispatch the User ID, I-PIN and T-PIN for accessing NPSCAN/CRA system and CRA call center. If PrAO has not yet been registered at CRA, it shall register itself prior to forwarding the PAO registration form. For this purpose, it will have to submit duly filled Annexure N2 to CRA through the PrAO.Annexure N2
How does a Pr.AO cum PAO be registered in CRA?
If the Pr.AO is a Pr.AO cum PAO i.e. it is functioning both as a Pr.AO and a PAO, then it has to be registered in the CRA as both Pr.AO and as well as a PAO. For this purpose, it shall submit both the registration forms i.e. Annexure N1 and Annexure N2 to CRA. On successful registration, CRA shall allot PrAO registration number and PAO registration number to the PrAO.
How is DDO registered in the CRA system?
DDO shall submit the duly filled application for registration in Annexure N3 to its PAO. PAO shall verify and forward the application form to CRA along with a covering letter as per Annexure N4. If the application form is in order, CRA shall register the DDO and allot a DDO registration number. On successful registration, CRA shall send intimation to PAO about the details of registration of DDO. If PAO has not yet been registered at CRA, it shall register itself prior to forwarding the DDO registration form.Annexure N3
How does a PAO cum DDO be registered in CRA?
If the PAO is a PAO cum DDO i.e. it is functioning both as a PAO and a DDO, then it has to be registered in the CRA as both PAO and as well as a DDO. For this purpose, it shall submit both the registration forms i.e. Annexure N2 and Annexure N3 to CRA. On successful registration, CRA shall allot PAO registration number and DDO registration number to the PAO cum DDO.
How does a PrAO cum PAO cum DDO be registered in CRA?
If the PrAO is a PrAO cum PAO cum DDO, i.e. it is functioning as a PrAO, PAO and a DDO, and then it has to be registered in the CRA as PrAO, PAO and as a DDO. For this purpose, it shall submit both the registration forms i.e. Annexure N1, N2 and Annexure N3 to CRA. On successful registration, CRA shall allot a PrAO registration number, PAO registration number and DDO registration number to the PrAO cum PAO cum DDO. The PrAO should identify the officers and their roles in CRA and accordingly allot the User id and I-PIN to them.
From where can the Nodal Offices obtain the registration forms?
The Nodal Offices can download the relevant registration form from the CRA website
What are the details to be submitted by the Nodal Offices for registration in CRA?
Nodal Offices shall provide all the mandatory details required in the registration form such as Name of the office, Address, official email id, Ministry details etc. The application has to be duly signed by the authorized signatory of the respective Nodal Office.
How are the Nodal Offices identified in CRA system?
Nodal Offices are identified by a unique number, i.e., Pr.AO /PAO/ DDO registration number that is allotted to them by the CRA on successful registration.
How can Nodal Offices modify its details registered with CRA?
The Nodal Offices shall notify CRA about change in the details registered with CRA by sending a written request containing details of the change. In case of change in details of a PAO or PAO cum DDO, the request has to be authorized by the respective Pr. AO whereas in case of change in details of a DDO, the request has to be authorized by the respective PAO. In case In case of the PrAO, the request shall be directly sent to CRA. On receipt of the request, CRA shall update the changes.

Registration of Subscribers

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Ans / Who are termed as Subscriber in CRA?
Subscriber is the employee of Central Government (excluding Armed Forces), State Government, UnionTerritories and Autonomous bodies who have joined service on or after 1 January 2004 and is part of New Pension System.
What are the pre-requisites for Subscriber registration?
Following conditions have to be met for a Subscriber to be registered with CRA; · Subscriber is covered under the New Pension System · The Nodal Offices i.e. the respective Pr.AO, PAO and DDO have been registered in CRA and have been allotted registration number by CRA.
Whether existing Subscriber (who have been allotted PPAN) require to register again?
Existing Subscriber who have been allotted PPAN have to be registered afresh in CRA system by submitting Annexure S1. Fresh registration is required to enable CRA to issue Permanent Retirement Account Number (PRAN) card to the Subscriber containing PRAN, photograph and signature of the Subscriber.Annexure S1
How can Subscribers apply for PRAN?
Subscriber shall submit duly filled application for allotment of PRAN as per Annexure S1 to the DDO in duplicate. Only those Subscribers of a DDO who are registered with CRA can apply for allotment of PRAN. If the DDO is not registered, it has to first register itself with CRA.
From where can Subscriber obtain the registration forms?
Application form for registration of Subscribers can be downloaded from the CRA website
What are the details to be filled in the Subscriber's registration form?
The following details have to be provided in the application for allotment of PRAN.
Section A - Subscriber Personal Details
Section B - Subscriber Employment Details
Section C - Subscriber Nomination Details
Section D – Subscriber Scheme details
Section E - Declaration for I-PIN & T – PIN
The Employment details (Section B) will be provided by the respective DDO whereas all other details will have to be provided by the Subscriber. In case of existing Subscribers who have been allotted PPAN, the same needs to be provided in the form.
For Scheme details (Section C) - as per the present guidelines of Pension Fund Regulatory and Development Authority (PFRDA), contribution towards pension will be invested in the default Schemes termed Scheme of various Pension Fund Managers in the proportion of 85% in fixed income instruments and 15% in equity and equity related instruments. Hence, in the application form for PRAN, the details of the schemes need not be mentioned. Subscriber shall also submit a latest color photograph and his signature/Thumb impression (duly attested by Gazetted Officer). The Subscriber can refer to the instructions given in the form for filling the form.
What are the mandatory details to be provided in the Subscriber's registration form?
The section of Personal and employment details are mandatory, However, some of the fields in these sections are not mandatory e.g. details of PAN. Nomination and scheme preference details are optional and can be provided any time after registration. If the Subscriber does not provide any scheme preference details, his contribution will be invested in the default scheme as specified by PFRDA. As per the present guidelines of Pension Fund Regulatory and Development Authority (PFRDA), contribution towards pension will be invested in the default Schemes termed Scheme of various Pension Fund Managers in the proportion of 85% in fixed income instruments and 15% in equity and equity related instruments. Hence, in the application form for PRAN, the details of the schemes need not be mentioned.
What is the role of a DDO in Subscriber Registration?
The Subscriber shall submit Annexure S1 to the DDO in duplicate. Immediately on joining service, the DDO should get the form duly filled by the Subscriber. On receipt of the application, DDO shall provide the employment details of the Subscriber (Section B) and attest the other details mentioned in the form. DDO shall collect and consolidate all such applications received from the associated Subscribers and forward the same to the PAO along with a covering letter as per Annexure S5. The covering letter can be downloaded from the CRA website. PAO should note that unless PRAN has been allotted, the PAO could not upload the contribution details of the Subscriber.
Checklist for DDOs for Subscriber registration?
Checklist for DDOs is as follows:
  1. All the mandatory fields are filled.
  2. Photograph and Signature provided by the Subscriber. In case of thumb impression, it should be duly attested by a Gazzeted Officer (If DDO is Gazzeted officer, attestation can be done by the DDO also).
  3. Provide Employment details of the Subscriber.
  4. Provide Stamp and Signature of Authorized Signatory
  5. Provide the DDOs covering letter with not more than 50 Subscriber Registration forms.
What are the guidelines for preparation of the covering letters for Subscriber registration?
DDO shall prepare a batch of maximum 50 Subscriber applications and prepare a covering letter as per Annexure S5 for each batch and forward it to the PAO. DDO should note that number of applications covered in a single batch/covering letter should not exceed 50. e.g. if there are 80 Subscriber applications, DDO shall prepare two batches with covering letter each - one for 50 applications and another for next 30 applications.
What is the role of a PAO in Subscriber Registration?
Only those Subscribers of a PAO and DDO who are already registered with CRA can apply for Allotment of PRAN. If the PAO/DDO is not registered, it has to first register itself with CRA. On receipt of the Subscriber application forms in duplicate from the associated DDO, PAO shall verify the forms. PAO shall forward the forms along with a covering letter to the CRA-FC as per Annexure S6. The format of covering letter and list of CRA-FCs are available at CRA website
What is Checklist for PAOs for Subscriber registration?
Checklist for PAOs is as follows:
  1. Employment details have been provided by DDO
  2. DDOs covering letter with not more than 50 Subscriber Registration forms.
  3. PAO Covering letter for the DDOs letter.
What is a CRA-FC?
CRA-FC is the facilitation centers appointed by CRA for accepting Subscriber Registration forms. The CRA-FC shall digitize the applications and upload the details to CRA system. The details of CRA-FCs will be made available in our website shortly.
What is the proof of submission of forms to CRA-FC?
On acceptance of Subscriber application forms, CRA-FC shall issue a DDO wise Provisional Receipt containing the Provisional Receipt number (PRN), details of number of forms submitted by PAO, number of forms accepted by the CRA-FC and number of forms rejected by CRA-FC. The PRAN will be issued for each batch of application forms submitted (i.e. each DDO covering letter). Under each batch, CRA-FC shall also mention an acknowledgement number for each application contained in the batch. The acknowledgement number will be the PRN plus two digit-running serial numbers for individual forms. For e.g. the PRN can be 101877300000066, if the CRA-FC receives 45 forms the acknowledgment numbers generated for the forms will be 10187730000006601 - 10187730000006645. The Provisional Receipt (PR) will be handed over to the PAO along with the duplicate copy of Subscriber application forms containing the acknowledgement numbers. Provisional Receipt Number
How can a PAO/DDO check the status of the Subscriber Registration forms submitted to CRA-FC?
PAO/DDO can check the status of the Subscriber's application from CRA, by quoting the PRN or the acknowledgement number from the option "Subscriber Registration Status View" in the CRA website
Can CRA-FC reject the Subscriber application forms?
CRA-FC can reject an application form either at the time of acceptance or during digitization if any discrepancies are noticed by it. CRA-FC shall issue a rejection memo to the PAO with the reason(s) for rejection. For such cases, a fresh application shall be submitted by the Subscriber after rectifying the discrepancies.
How is the Subscriber intimated of PRAN?
CRA shall forward the PRAN kit containing PRAN card and Subscriber Master Report along with I-PIN and T-PIN to the associated PAO for onward forwarding to DDO. The DDO on receipt of the PRAN kits from the PAO shall reconcile the PRAN kits received against the application made and hand over the PRAN kits to the respective Subscriber.

Maintenance of Subscriber's details