NAZIA SORATHIA Mobile: 09920928008 / E-Mail:
Seeking assignments in Operations Management / Business Development / Client Relationship Management with an organization of repute
Industry Preference: Banking & NBFC / Location Preference: Mumbai / Abroad
Career Summary
· A result oriented professional with proven success of nearly 8 years in Operations Management, Business Development and Customer Relationship Management.
· Associated with Citibank India – NRI Business, Mumbai as Officer – Sales
· A keen planner and implementer with expertise in managing operations and maintaining focus on ensuring optimal utilization of resources.
· Deft in building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
Core Competencies
· Demonstrating abilities in managing key account relationships.
· Playing an integral role in identifying key accounts, understanding their sales & marketing needs
· Creating and sustaining a dynamic environment that fosters development opportunities and high performance levels for all team members, primarily through constant motivation, timely support, and an open culture.
Employment Details
Citibank India–NRI Business, Mumbai, as Senior Executive Sales Oct’06-Mar’12
Job Roles & Responsibilities:
· Responsible for acquiring business from Middle East.
· Ensuring the achievement of monthly/annual sales target (accounts/deposits) as per business plan and requirements.
· Striving to manage and meet client’s & team’s expectations.
· Devising strategies and effectively creating a new customer base on a continual basis.
Notable Highlights:
· Was adjudged as a top contributor for the team with acquisition worth Rs. 14 crore / year
· Mapping niche NRI clientele spanning the UAE and the Middle East market.
· Demonstrated abilities in treating each client query and need as unique.
· Played a key role in coordinating with the location/ rapport building/ closing deals end to end.
Aditya Birla Minacs as Voice Associate – Sales Feb’06-Sep’06
Job Roles & Responsibilities:
· Was responsible for working for the Citibank project and was involved in successfully acquiring business from Middle East.
· Demonstrated abilities in managing client and team expectations.
Andromeda Marketing Pvt. Ltd. as Team Leader Aug’04-Jan’06
Andromeda is the largest domestic-client focused BPO Company in India.
Notable Highlights:
· Played a key role in assisting subscribers with their queries.
· Was promoted as a Team Leader and led a team of 10-12 Agents.
· Successfully resolved escalations and maintained service levels.
Certifications: AMFI & IRDA
Education: B.Com. 2011
Personal Details
Date of Birth: 01-Dec-1984
Present Address: Room no.04, Dishant Apartments, Sector-20, Nerul-west, Navi-Mumbai
References: Available on request