JOB DESCRIPTION
JOB TITLE: / Engagement OfficerDEPARTMENT: / Housing & Communities
POST NO: / MHA 309
RESPONSIBLE TO: / Senior Engagement Officer
RESPONSIBLE FOR: / n/a
SALARY:
/ Band 3.2 £23,597.53 per annum (new employees will be appointed onto 95% or 100% of this depending on experience until successful completion of probation)
HOURS: / 37 hours per week
BASED AT: / Mamhilad, Nr Pontypool
DATE LAST REVIEWED: / April 2016
MAIN PURPOSE:
· To assist in supporting the delivery of MHA’s Regeneration Strategy and Engagement and Empowerment Strategy.
· To encourage the expansion of engagement through the promotion of tenant and resident involvement.
· To assist in the development and delivery of innovative engagement with tenants and communities using whole team approach with internal departments and external partners.
· To support the work of the Engagement Team in providing evidence of the value for money, measurable outcomes and impacts of all engagement activities.
· To actively promote the work of the engagement team internally and externally.
ACCOUNTABILITIES:
· To promote and increase opportunities for resident involvement.
· To provide feedback on residents’ contribution to decision making ensuring their involvement is effective.
· Assist in the reviews of existing methods/structures relating to engagement/involvement.
· To assist in the development and introduction of digital services which maximise engagement opportunities.
· To deliver community projects with partners which supports the implementation of the Regeneration and Engagement and Empowerment Strategies.
· To assist in the delivery of Neighborhood plans and deliver projects based on evidence.
· To use management data including tenant insight, tenant satisfaction survey, to ensure engagement is effectively targeted.
· To promote and develop key partnerships and establish working relationships with stakeholders and community organisations that offer added value and further MHA’s objectives.
· To develop operational links with internal MHA partner services.
· To investigate funding opportunities to support the activity identified within the relevant strategies and prepare bids where appropriate.
· To seek out best practice regarding engagement/involvement and develop recommendations for implementation.
· To support the Engagement Manager in providing opportunities for greater tenant involvement and community engagement in the Association’s activities
· To provide support to existing tenant involvement groups as directed by the Engagement Manager.
· To ensure engagement activities are promoted effectively to a wide audience using a variety of communication channels.
GENERIC ACCOUNTABILITIES:
· To contribute to service development reviews and support Continuous Improvement and performance management activity in relation to areas of work.
· To work within budget guidelines, ensuring expenditure is properly authorised in line with Financial Regulations and Standing Orders.
· To actively support the delivery of the organisation’s Engagement & Empowerment strategy and work to ensure that tenants’ and other customers’ views are taken into account when making decisions that affect them.
· All staff are required to undertake Tenant Insight responsibilities as set out in MHA’s Tenant Insight Procedure and report any concerns they have regarding a tenant to the appropriate Neighbourhood Officer.
· To maintain safe working practices for self and others, in accordance with the Association’s policy statement on Health and Safety at Work.
· To actively support the principles and practice of equality of opportunity as lead down in the Association’s Equality & Diversity Policy.
GENERAL:
The purpose of this job description is to indicate the general level of responsibilities of the post. The duties may vary from time to time without changing their character or level of responsibility.
Closing date: 5pm Monday 2nd May 2016
Shortlisting: 3rd May 2016
Interview date: 12th May 2016
For an informal discussion about this post please contact Natasha Jones, Engagement Manager on 01495 761120
TRAINING REQUIREMENTS
Core Training / Role Specific Training· Induction
· Customer Care
· Manual Handling
· Equality & Diversity
· Health & Safety (IOSH Working Safely)
· Tenant Participation
· Introduction to Inclusions Services
· Reporting Complaints & Compliments
· Corporate Branding
· Environmental Awareness
· Appraisee
· Domestic Abuse / · Qlikview
· Covalent
· Civica CX
· AdvicePro
· NVQ Level 2 Award Community Development / CIH Level 3 Housing Services
PERSON SPECIFICATION
JOB TITLE: Engagement Officer
DEPARTMENT: Housing and Communities / Application Form / Interview
1. QUALIFICATIONS/KNOWLEDGE
ü / Educated to NVQ or A-Level standard or equivalent level of literacy and numeracy / ü
ü / Have an understanding of social housing and the work of Registered Social Landlords / ü / ü
ü / Have an understanding of the issues surrounding housing-led community regeneration and community development. / ü / ü
ü / Knowledge of the work of other agencies eg. TPAS, Welsh Tenants’ Federation, Communities First, Welsh Assembly Government. / ü / ü
ü / Ability to use Microsoft Office including Word, Excel & Powerpoint / ü / ü
2. EXPERIENCE
ü / Working towards agreed objectives / ü / ü
ü / Experience of community development and tenant engagement work including working with specific target groups. / ü / ü
ü / Experience of effective partnership working and relationship arising with other organisations and external stakeholders / ü / ü
ü / Delivering/facilitating capacity building or training activities / ü / ü
ü / Accessing and bidding for external funding resources / ü / ü
ü / Delivering community based projects using project management principles. / ü / ü
ü / Producing publications and literature for the public / ü / ü
3. SKILLS
ü / Be able to demonstrate excellent written and verbal communication skills including report writing and delivering presentations / ü / ü
ü / Able to work under pressure, resilient, solve problems and be accountable for decisions / ü / ü
ü / Ability to analyse data and statistical information and use it to develop, monitor and improve services / ü / ü
ü / Be able to work as a team and across internal departments. / ü / ü
ü / Be able to network confidently and establish operational relationships with target groups, potential partners and external stakeholders. / ü / ü
ü / Innovation – be able to demonstrate to improve service delivery / ü / ü
4. ATTRIBUTES
ü / Must be enthusiastic, self-driven, flexible. / ü
ü / Excellent organisational and time management skills / ü / ü
ü / Open to change and demonstrate a positive attitude / ü
ü / Able to work on own initiative, think laterally negotiate and develop creative solutions / ü / ü
ü / Have a strong sense of customer care and be able to relate well to service users / ü
ü / Able to demonstrate a commitment to equal opportunities principles and practice / ü
5. SPECIAL CIRCUMSTANCES
ü / Full driving license and access to a car / ü
Appointment to this post will be subject to an Enhanced Disclosure Check with the Disclosure and Barring Service. See our website for more information on criminal records.
Generic Competency Behaviours
Customer Focus / Putting the customer (internal and external) at the forefront of everything we do.
Planning, Organising and Achieving / Making the best use of resources; time, people and finances. Achieving goals and maintaining and improving standards through an ability to think ahead, plan, prioritise and schedule activities and monitor and manage outcomes effectively.
Team Working / The ability to work within and make a contribution to a team, accepting responsibility for one’s actions and the consequences of those actions. Seeking to support other members of the team to reach the team goals.
Communication and Influence / The ability to communicate clearly and effectively with others taking into account their needs and expectation and the ability to persuade, influence and convince others.
Change Orientation / The ability to initiate and support change as required. Continually striving to improve work processes in line with own role and business needs.
Respect and Diversity / The ability to recognise the fact that issues of diversity impact on ways in which staff and managers interact and should dictate how services are delivered. The ability to recognise differences between people and take them into account in day to day work practice.
Management Competency Behaviours
Leading and Developing Others / The ability to lead a team or number of teams in ways which build morale, generate ownership, and harness energies and talents towards achieving a common goal. Initiating and managing change in an uncertain and challenging environment to achieve agreed objective.
Strategic Vision and Commercial Awareness / The ability to demonstrate an understanding of the broader local and national business issues and ability to interpret the impact of economic conditions on services and the organisation’s business plan. Able to maintain a broad overview of organisation challenges, driving it towards long-term goals while realising short-term strategies.
Strategic Analysis and Decision-Making / Ability to assess the extent and scope of a given problem or issue and decide what action to take.
MHA VALUES:
Open…
We will act honestly and with integrity and our decisions will be made inclusively and transparently
Fair…
We are committed to delivering services with an even-hand and ensuring equality of opportunity for everyone
Flexible
We will be innovative and proactive and view change as opportunity
Achieving…
We will seek and reach ambitious goals and targets
Criminal Records Disclosure Checks
The position for which you are applying is exempt under the Rehabilitation of Offenders Act 1974, and therefore we require you to disclosure all convictions including those classed as ‘spent’. A Disclosure is only requested after a thorough risk assessment has indicated that one is both proportionate and relevant to the position concerned.
Where a Disclosure is a requirement of the post, we encourage all applicants called for interview to provide details of their criminal record at an early stage in the process. Failure to reveal relevant information could lead to withdrawal of an offer of employment.
At interview, or in a separate meeting, we ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the post.
We undertake to discuss any matter revealed in a Disclosure with the person seeking the position before withdrawing a conditional offer of employment.
MHA complies with the DBS (Disclosure & Barring Service) Code of Practice and undertakes to treat all applicants fairly. It undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed.
Please contact the HR Department if you require a copy of the DBS Code of Practice. Alternatively you can view the document on the website https://www.gov.uk/government/publications/dbs-code-of-practice
Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences.