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Desk Attendant Job Description

Position Overview:
Desk Attendants (DA) are undergraduate and graduate students trained as the first staff members students interact with in the residence halls. They assist the Residential Living and Learning professional staff with the administration and security of the residence halls. Desk Attendants help build community by creating a welcoming environment, assisting residents with questions and concerns, and maintaining a clean, organized office. Students selected to serve as Desk Attendants will participate in training so that they may provide high quality support and guidance to residents.

Minimum Qualifications:

·  Enrolled as a student at Texas A&M University-Commerce

·  Have a minimum GPA of a 2.0 at the time of hiring and maintain this status throughout term of employment

·  Have a clear judicial record at the time of hiring and maintain this status throughout term of employment

·  Able to ascend and descend stairs in buildings where no elevators are provided or in emergency situations

·  Visually assess the community, surroundings and situations that occur spontaneously and respond appropriately

·  Have written and verbal communication with residents and supervisors in casual and crisis interactions

·  Knowledgeable and able to articulate University policies, rules, and regulations

·  Have a working knowledge of campus and community resources

·  Demonstrate the willingness to accept supervision, the ability to follow directions, the capacity to work under pressure and work as a team

·  Demonstrate excellent public relations and customer service skills

·  Commit to successful teamwork with the entire RLL staff

·  Be a self-starter, dependable, creative, and able to multi-task

·  Demonstrate an advanced level of maturity exhibited in sound judgment, emotional stability, flexibility, and willingness to accept responsibility

Responsibilities:
Below is a general description of the Desk Assistant job responsibilities. Responsibilities may vary based on building assignment.

1) Provide good customer service for students, staff, and visitors, including answering questions and providing resources.

·  Greet each individual that comes into the facility

·  Be able to teach residents how to use the online work order system

·  Understand the various Residential Living and Learning processes and be able to provide accurate information to residents and parents

·  Present a good image of the university by means of a tidy appearance, a pleasant and helpful disposition, a positive attitude and responsive action

·  Keep assigned work area clean

2) Maintain accurate logs for lockouts, equipment check-out, front desk shifts, etc.

3) Perform tasks as assigned by Residential Living and Learning Professional Staff, including, but not limited to the following:

·  Assist the Hall Director with administrative tasks such as occupancy verification, the room selection process, the front desk schedule, etc.

·  Filing

·  Create and/or hang fliers to inform residents of hall/university-wide information and events

·  Remove outdated fliers

·  Perform light labor such as lifting boxes, moving furniture, and cleaning

4) Work cooperatively with Residential Living and Learning staff members and the University Police Department. This includes, but is not limited to the following:

·  Be alert to the safety of the building

·  Confront and report inappropriate behavior and policy violations

·  Notify an RA and/or Hall Director of any suspicious activities or policy violations

·  Follow appropriate fire alarm procedures

·  Maintain confidentiality about issues occurring at the front desk and throughout the building

·  Follow established procedures for contacting the RA on duty, HD on duty, and UPD as the need arises

·  Never leave the desk unattended and stay at the desk until relieved of duties from the next scheduled Desk Attendant

·  Be accountable to any professional Residential Living and Learning staff member that makes reasonable request of Desk Attendant

5) Answer the phone and record accurate messages for the Hall Director and other hall staff

6) Attend all training workshops and scheduled staff meetings

7) Maintain timecard in the Texas A&M University Single Sign On (SSO) system

8) Know and follow policies and procedures regarding all building keys

9) Read and be familiar with all policies and procedures outlined in the Desk Attendant Manual

10) Be punctual in reporting to all assigned shifts

Compensation:

Desk Attendants will be paid $7.25/hour on a bi-monthly basis. The Desk Attendant is responsible for logging all hours in the Texas A&M University Single Sign On (SSO) system and may not work over 19 hours on campus unless it has been previously approved by the Hall Director.