Minimizing Impacts on Small Business

Minimizing impacts on small business

April 1, 2010

Strategic Vision

•  HEV Supports our vision

•  “Listen & Hear”

•  2 Way Communication

•  Mission & Core Values

•  SMILT

Customer Expectations

•  We give a lot – They expect a lot

•  Mn/DOT is a Leader

•  We Adapt, Learn and Improve

Challenges for 2010

•  $1.2 Billion in Projects

•  Planning, Construction, Maintenance

•  Modes

•  Scrutiny from Customers

•  Proactive Approach

•  Use Experience and Best Practices

The Crosstown Project Peer Review

•  Jean Wallace & Kevin Walker

•  Peer Review and Implementation

I-35W/Highway 62

Crosstown Project Public Engagement Peer Review and Follow-Up

Peer Review Findings & Recommendations Related to Businesses

•  Second project manager

•  Quality of Life

•  Web site/Weekly update

•  Celebrate milestones –
get businesses to help

•  Be a good neighbor

•  Talk with businesses early about impacts & schedule

NOTES:

•  2. Hotline/PR firm better defined and documented

•  Mn/DOT contact (myself needs to be accountable and work closer with R & R)

•  3. Web site, update out earlier Friday (meeting is on Thursday afternoon) Also: punch-list of concerns/issues from the citizens

•  Interactive maps/Animations of Crosstown 6500 hits. Social media – twitter & facebook – more opportunities for PR contacts.

•  How people want and need to be contacted: Letter’s, e-mail, voicemail to their homes, door hangers, web, and especially CC.

•  4. Opening celebrations: include Diamond Lake (Dec. 15, 2009 - coffee);50th Street Bridge (Nov. 15, 2008- coffee) 46th Street Bridge (Aug. 2, 2009 – Farmer Market coupon) Stevens Ave. (Feb. 20 – Bagel/Cream cheese)

•  5. Spend a lot of time helping folks – get the paperwork prepared and reassure them that I’m there to help if they need it. (e.g. Ruben Sorcco)

I-35W/Highway 62

Crosstown Project Public Relations & Communications

Peer Review Recommendations

•  Second project manager

•  Steward process

•  Web site/Weekly update

•  Celebrate milestones

•  Property damage

•  Language translations

Peer Review Recommendations

•  Social Media (e.g. Facebook & Twitter)

•  Minneapolis & Richfield

•  Communication partners

•  Address the differences in quality of life values

•  Coordinate and communicate abrupt schedule changes

Notes:

•  Damage claim decisions (share vibration monitoring and noise information with residents.

•  Working closer with our partners

Most Frequently Asked Questions

•  Freeway and ramp closures

•  Detours

•  Residential roadwork

•  Noise and dust

•  Access to businesses

•  Driving directions

Stakeholders and Partners

•  Residents/Motorists

•  Richfield & Minneapolis

•  Elected Officials

•  Major sports team

•  Metro Transit

•  Businesses

•  Ombudsman

•  Schools

•  Local events

Q&A?

Thank you!

Minimize vs Mitigate

•  Does Mitigate Mean Money?

•  Businesses Like Money

•  Set and Manage expectations

•  Minimize means “Reduce” Impacts

•  Engage Businesses & Communities

•  Channel Creativity

Minimize/Mitigate/Initiatives

•  D-6 – In this Together Community Relations Position

•  Ombudsman

•  Peer Review

•  Report to Legislature – 2009

Image of report title “mitigation of transportation construction impacts, prepared for the legislature of the state of Minnesota, Feb. 2009:

Images of text from the report:

Sec. 2. [160.165] MITIGATION OF TRANSPORTATION CONSTRUCTION
IMPACTS ON BUSINESS.
(2) "substantial business impacts" means impairment of road access, parking, or
visibility for one or more business establishments as a result of a project, for a minimum period of one month; and Subd. 2. Business liaison. For such projects, the transportation authority shall designate an individual to serve as business liaison between the transportation authority and affected businesses.
(b) The business liaison shall consult with affected businesses before and
during construction to investigate means of mitigating project impacts to businesses. The mitigation considered must include signage. The business liaison shall provide information to the identified businesses before and during construction, concerning project duration and timetables, lane and road closures, detours, access impacts, customer parking impacts, visibility, noise, dust, vibration, and public participation opportunities.

Being a Good Neighbor

•  People & Businesses Live Along our Projects

•  Balance Mobility Thru a Corridor with Livability Around a Corridor

•  Circle of Influence

•  Good Faith Efforts

•  Who Are Our Neighbors?

•  When Do We Engage Them?

•  How Do we Engage Them?

•  Share Best Practices

Drivers of Change

•  Dot Business Impacts Many

•  DOT Role includes Dealing with Impacts

•  Legislative Attention & Action

•  Managing Change for Ourselves

•  Many Good Examples

Roles & Responsibilities

•  Department Leadership

•  Planning and Design

•  Construction Team

•  Contractors

•  PACs / PR Managers

•  Ombudsman

•  We all Have a Role

Questions

Thank you for your Participation