Mind (National Association for Mental Health)

Fundraising and Communications department

Volunteer description

Opportunity:MarathonFundraising Volunteer

Responsible to:Events Coordinator

Hours:3 days week

Located at:Stratford, London
About the volunteering opportunity

This is an ideal opportunity for someone wishing to gain valuable events fundraising experience in a dynamic national charity, supporting the day to day work of the Community and EventsFundraising Team. The role offers the opportunity to gain a working knowledge of events fundraisingwith a focus on the London and Brighton Marathons.

We pride ourselves on our excellent customer care to all our fundraising supporters, from phone calls, emails, enewsletters, letters and post-event receptions. The MarathonFundraising Volunteer will be involved with customer care, updating our database, organising the marathon training day, goody bags, marketing opportunities, registering runners with the organisers and on the day coordination of cheering spots and post race reception. You will have the opportunity to attend some events and get some real experience with fundraising supporters.

The Community andEvents Team sits within the Public Fundraising Unit and is made up of a Community and Events Fundraising Manager, one Community Fundraising Coordinator, two Senior Events Officers and two Event Coordinators. The team raises approximately £1.6 million gross income per year for Mind’s work.

Mind aims to ensure that the needs and interest of mental health service users, women, Black and Minority Ethnic communities, disabled people, lesbians, gay men and bisexuals and people of all ages are reflected in all its activities. The Marathon Fundraising Volunteer is expected to contribute to this aim.

The role is flexible and we are looking for someone who can work from our Stratford Office, East London for 3 days per week. Although the post is unpaid, we can offer reimbursement of travel up to £10 per day and lunch expenses up to £5.00 per day.

How to apply

Send CV and covering letter to

Areas you will gain experience

Administration

1.Assisting with day-to-day customer care of Events fundraising activities as required by the Events Coordinators, e.g., enewsletters, phone calls, registering runners with organisers

  1. Assisting with ad hoc mail merges and mailings (welcome packs, good luck cards etc) as required.
  1. Sending out fundraising materials as requested by supporters.
  1. Assistingwith coordinating the training day with personal trainer, materials etc
  1. Assisting the coordination of on the day logistics (cheers points, post race reception)
Information management, monitoring and evaluation:
  1. To ensure that full records of all contacts are maintained on the database in accordance with the team's requirements.
  1. To research new developments/competitor research within the sector.
Supporter Care:
  1. Assisting with incoming and outgoing phone calls and simple fundraising queries.
  1. Contributing effectively as part of the Community and Events team, as well as the Fundraising Department as a whole.
  1. Liaise with other Mind departments, Mind’s Matter, Mind Cymru and local Mind associations as appropriate with regard to partnerships fundraising.
General:
  1. You will be able to attend departmental and other meetings and in house training
  1. To uphold and promote Mind’s policies ensuring that their intention and spirit is followed throughout the Community and Events Fundraising team.
  1. You will work towards maintaining the quality and consistency of Mind’s message and for ensuring that all activity is undertaken in such a way as will not compromise the good name of Mind or its legal or financial liability.
  1. You may be asked to undertake other tasks that may, from time to time, be necessary and compatible with the nature of this opportunity such as attending the events

Mind

Skills and experience for the Marathon Fundraising Volunteer
Skills you may already have
  1. An interest in the voluntary sector & fundraising.
  1. Experience of using Microsoft Office, including Word and Excel.
  1. Experience of using e-mail.
  1. Experience of using the Internet for research purposes.
  1. An understanding and acceptance of Mind’s Equal opportunity policy.
  1. Excellent interpersonal skills with the ability to liaise with others and work flexibly as part of a team.
  1. Ability to maintain efficient office procedures, particularly with regard to record keeping.
  1. Ability to prioritise and organise work.
  1. Word processing ability including ability to lay out reports, etc.
  1. Able to work alone from time to time, take messages, respond to people calling in at the office on an ad hoc basis.
  1. Willingness to attend training courses as necessary, both internal and external.
  1. Ability to communicate effectively, both verbally and in writing in English, including drafting routine letters.
Skills you maybe looking to improve
  1. Experience of running mail merges.
  1. Experience of using databases.
  1. Knowledge and understanding of charity fundraising practices and processes.
  1. Direct or indirect experience of mental health problems.
  1. An interest in developing a career within the fundraising and/or voluntary sector.

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