April 26, 1999

IL NUMBER – PTP:00113

“TELECOM MANAGER”

Company Name

ADDRESS INFO

CITY STATE ZIP

It’s important that you read this letter and act upon the information it contains, as the operation of your Lucent Technologies phone system may be affected.

Dear MERLIN Mail Customer,

As you may know, the date change to the Year 2000 can potentially impact all computers, including computer-based Lucent Technologies business communications systems. Lucent Technologies is committed to providing information regarding the Year 2000 date change.

Our research shows that the MERLIN MailÒ Voice Mail system (Release 1, Release 2 or Multilingual) is not Year 2000 Compliant, but we have a simple set of administrative steps you can follow to keep your product functioning as the date changes to January 1, 2000.

If you have Release 1, Release 2 or the Multilingual version of our MERLIN MAIL system, then after December 31, 1999, your product will exhibit the following effects with regard to the handling of calendar dates:

·  If your mailbox contains NEW messages from both before and after January 1, 2000, the NEW message playback order will be incorrect. Once the messages from 1999 are deleted, your message playback order will be correct.

·  Your system administrator will need to reset the time and date if the system reboots for any reason (e.g., system relocation or a power interruption).


Here are the steps you will need to follow to set the Time and Date for your MERLIN MAIL System, as noted in your system manual, each time your voice mail system is rebooted after December 31, 1999:

1.  Call your Voice Mail system and Log into the Voice Mail as the System Administrator;

2.  Press 9 to access Voice Mail Administration. (the System Administrator’s menu plays);

3.  Press 2 to program the Schedule;

4.  Press 1 to program the date and time;

5.  The system will direct you to enter the date using the following method, mm/dd/yy (e.g. 01/01/00);

6.  You may enter a 1 to re-enter or a *# to accept the date;

7.  Enter the time as hh/mm;

8.  The system will ask you to enter a 1 for AM or 2 for PM; and

9.  You may enter a 1 to re-enter or a *# to accept the time.

Please retain this information with your system documentation in order to handle the Time and Date change required after every time your system reboots.

This may also be a good time to consider upgrading your voice messaging system to one of our new feature-rich, productivity-enhancing, solutions. Through December 31, 1999, we are offering special discount incentives and financing programs to ease your transition and make it more affordable. You may also want to consider installing an uninterruptable power supply (UPS) to ensure your phone system is functional in the event of a power failure, and to prevent damaging power surges. If you would like to explore these options and benefits, speak to your account representative, or call 1-800-784-6104 to arrange a free consultation.

As always, thank you for using Lucent Technologies products and services. We look forward to providing you with communications solutions that best meet your business needs.

Sincerely,

Original Signed By: Jeff Wiessler

Jeff Wiessler

Year 2000 Program Director

Lucent Technologies - Business Communications Systems

This document contains both “Year 2000 Statements” and “Year 2000 Readiness Disclosures” as defined in the Year 2000 Information and Readiness Disclosure Act, Pub. L. No 105-271, 112 Stat. 2386 (1998), and is subject to certain protections under that act.