Curriculum Vitae of
Md. Tahsin Reza Bhuiyan
Mailing Address: 1/5 Noorjahan Road (4th Floor),
Mohammadpur, Dhaka-1207.
E-mail:
Phone: 01914861121, 02-8128612, 01711084009
OBJECTIVE:
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility.
Work Experience:
1) Company Name : Grameenphone Ltd.
Post : Customer Manager (September, 2012 – Present)
Duties:
· Providing advice, information and assistance to callers.
· Attempting to resolve all enquires on first contact with the caller.
· Making sure that all telephone calls are answered promptly.
· Dealing with a customer’s queries, requests, orders or complaints.
· Having a professional and courteous manner at all times.
· Identifying and escalating priority issues or customer complaints.
· Sending emails to clients answering their enquiries.
· Taking ownership on all calls and queries answered.
· Arranging appointments for engineers to attend premises & make repairs
2) Company Name: Mobil Jomuna Bangladesh Limited
Post : Distributor Sales Representative (February, 2012 – April, 2012)
Duties:
· Selling product to the retailers.
· Make report on market operation.
· Ensure availability of product.
· Promoting product to new customers.
· Dealing with a customer’s queries, requests, orders or complaints.
Education:
Master of Business Administration (MBA) 2012
International Islamic University Chittagong
Dhaka Campus
Major: Marketing
Result: 2.93
Bachelor of Business Administration (BBA) 2009
Dhaka City College (Under National University)
Major: Marketing.
Result: 2.80
Higher Secondary Certificate (H.S.C) 2003
Mohammadpur Central College
GPA- 2.80
Group: Commerce
Secondary School Certificate (S.S.C) 2001
Bengali Medium High School
GPA- 3.75
Group: Commerce
Skill & Competences:
Language Skill : Efficiency full in comparatively English & Bengali Language.
IT Skill : Windows XP, MS Word, MS Power Point, MS Excel.
Typing Speed : English: 50 Words and Bangla: 30 Words (Per Minute)
Training:
Ø Complete course on general English form British American Language Institution.
Ø Complete course on computer office management form NTRAMS.
Ø Complete training on following software: CRM (Customer Relation Management, BSCS, ERP, ERS, FCCS (Flexible Credit Control System)
Personal Detail:
Date of Birth : 20th September 1985
Father’s Name : Abdul Gain Bhuiyan.
Mother’s Name : Suriya Begum.
Nationality : Bangladeshi (By Birth)
Blood Group : A Positive (+)
Religion : Islam (Sunni)
Marital Status : Single
Reference:
1) Md. Fuad Hasan. 2) Mr. Imran Ahmed Chowdhury
Executive Manager
Grameenphone Limited Grameenphone Limited
Mobile – 01711082592 Mobile - 01711506980
Signature,
______
(Md. Tahsin Reza Bhuiyan)