Networks Interview

CONFIDENTIAL

These interview questions are designed to give you feedback from your networks on how effectively you maintain and build the networks.

Instructions

  1. Give and/or read out the interview questions to people in your networks.
  • You should inform the external and internal customers and suppliers that their answers are strictly confidential.
  • Record their answers accurately. Seek clarification from the customers and suppliers if the answers provided are unclear or insufficient.
  • You should remind the internal customers and suppliers that the purpose of the interview is to assist you determine how effectively you maintain your networks and areas where you need to make improvements.
  1. Dealing with the feedback

(a)negotiate and confirm with your coach, customers/suppliers and other people who will be affected of the strategies you want to implement to overcome the issues identified

(b)implement appropriate actions you have agreed with the customers/suppliers, coach and other relevant people

(c)monitor the actions to determine their effectiveness.

Networks Interview

Name of Frontline Manager…………………………………………………………..
Name of Customer/Supplier…………..…………………………………………...
Department/Division/Area/Team/Organisation……………………………………..
Aim of Interview
This interview is intended to help me determine how effectively I work with people in my networks. The information you give me will be used to improve how I interact with people. The feedback you give is strictly confidential. The answers from the questions will be used to improve how I work and deal with people.
The interview should take 10- 20 minutes.

Instructions

Read each question

Questions

1 / Are the products/service/information I give you what you need? List the products/service/information you would like to see provided.
2 / Do I give you the products/service/information you need on time? Give examples of when the products/service/information has been late.
3 / Do I give you the products/service/information you need in the appropriate form or manner? Give examples of when the product/service/information has/has not been provided in the appropriate form or manner.
4 / Can you get the product/service/ provided cheaper elsewhere? How much cheaper?
5 / Can you get the product/service/information provided quicker elsewhere? How much quicker?
6 / Is the quality of the product/service/information provided adequate? Give examples if not adequate.
7 / Would you consider taking your business elsewhere if the quality of the product/service/information did not improve? If yes, explain why.
8 / Would you consider taking your business elsewhere if the prices of the product/service/information was increased? If yes, explain why.
9 / Would you like to see changes to the products/service/information I provide? Give examples.
10 / Would you like to see changes to how the products/service/information are provided? Give examples.

Thank you for taking the time to answer the questions.

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