Just Answer Response July 2017 Updated December 2017

Initial Greeting Under 30 Minutes

Hello and welcome to Just Answer…My name is Dave and I will be assisting you today as well as providing a quick and straightforward solution to your specific question. Please allow me a few moments for some research and to confirm my recommendations, whichwill appear shortly.

In the meantime, if you have any more information you would like to add, ask additional questions, would like to make a comment, or would like to upload helpful photos, please use the reply box below. Thank you!

Initial Greeting Over 30 Minutes

Hello… My name is Dave and I will be assisting you today as well as providing a quick and straightforward solution to your washing machine question. On behalf of Just Answer, I do apologize for the extended wait time you’ve experienced without an expert responding to your question. Now that I am logged on, please allow me a few moments for some research and to confirm my recommendations, which will appear shortly.

Include Below the Posted Answer

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

It has been my pleasure providing an answer for you today, however if additional service is needed, please use the reply box to let me know and I will respond back once I have the requested information.

Enjoy the rest of your day,

Dave

Major Appliances

I wish there was something more I could do for you and the problems you are experiencing with your major appliance, however, and I am sure you’ll agree,that not all things can be resolved at home or in the way we might hope, as sometimes they may need closer inspection and intervention, or are simply not feasible or advised for safety reasons, and I am sorry to say, this is one of those times.

Since most appliances are built in a way to be attractive on the exterior, they tend to hide the parts and wiring that make them work. A qualified and authorized service provider will need to be present to further troubleshoot and diagnose this appliance, and determine exactly what is faulty. They should alsobe able to provide an estimate of whether it is worth repairing or if it is better to replace.

Posted Answer and Rating Box Clicked

If you feel I have not been very helpful or the answer I provided was not what you were expecting, then please DO NOT RATE ME BAD OR POORLY (1 or 2 stars),it will be much better for both of us if you just ask me again to continue looking for more information or another possible solution. However,if I am unable to provide a better response, I can OPT OUT of your question, which will allow other experts a chance toprovide more assistance on this issue. Keep in mind that once I have been rated, it does not end our conversation. You can always come back later and ask me a follow up question if you believe it has relevance on this issue.

Thank you for using Just Answer!

Dave

Positive Rating Received

Thank you very much for the positive rating, I sincerely appreciate it. If you need further assistance or help with another question, just let me know.

Best,

Dave

Negative Rating Received

I noticed that I received a negative rating for my response to this question and I am curious as to why? Please note that I am merely the messenger who is obligated to be truthful, honest, factual, and sincere to all our customers, without exception, even if the answer does not appear to be helpful, resolve their problem, or was not the response the customer was hoping to receive.

Was the answer I provided to this question incomplete, irrelevant, not helpful, or did I misunderstand your post, or is it possible that it was more of an upsetting situation, and not the quality of my response, which prompted the negative rating?

If you can take a few moments and please explain the reasons for the negative choice, or if you would like additional information, or an explanation and reasons for my reply, just let me know as I would appreciate another opportunity to change this rating into a positive one. Thank you very much.

Sincerely,

Dave

Fulfillment Report

Don’t forget to complete the fulfillment report once you have completed a phone request. If you don’t do this within 36hrs, you will lose the additional money that was agreed upon.

Further Testing Required

Please note; This question is now beyond any straightforward answer since repairs need to be made by either yourself or a service technician. My recommendation is to close out this question, simply because I am unable to provide hands on troubleshooting or repairs. Once the repairs have been made you can open a new question and request me directly and I will be happy to continue assisting you as best I can.

Established Contact and Phone Request

As a qualified expert, I am only able to offer you some basic and specific advice via this email/text, which may or may not have been sufficient enough to answer your question right now to your satisfaction.

Therefore, I think it would be very beneficial for you if we can discuss this further in depth over the phone, that way we can save a lot of time by not having to type and wait for a response. If you agree, please initiate and request a phone call.

If I don’t see the request on my screen soon, I will present an offer to you as sometimes it takes the site awhile to process everything.

Customers Knowledge

You sound like you are knowledgeable enough, however you may not have enough information/insight, to thoroughly understand this system and all its related components.

Follow Up Attempt #1

Greetings… Just following up to see if you were still needing some help answering your question? If this information was helpful you can close out this question simply by completing the rating questionnaire when prompted, however…

If you are still having problems that my response and recommendations were unable to resolve, just let me know and I will continue looking for another possible solution, however I do ask that you please do not complete the rating until I have had a chance to do some further research.

Thanks,

Dave

Follow Up Attempt #2

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

Follow Up Attempt #3

As of this postingI have not been able to locate any additional information on this specific issue, and since I have not received any reply or feedback from the recommendations I mentioned above, I trust they have been helpful in resolving this problem. However, if you are still needing additional assistance, please let me know by using the reply box below, otherwise I will proceed in closing out this question.

Thank you,

Dave

Follow Up Attempt #4

Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on December 10, 2017 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

Follow Up Attempt #5

Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely appreciate it, that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

Follow Up Attempt #6

Hello...I would very much appreciate if you can take a few moments and reply to this email and let me knowifyou still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

Pending Open Questions

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

Final Follow Up Attempt

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonabletime, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

Customer Resolved Problem

Great news…happy to read you located the problem, and hopefully it won't be too expensive to resolve. If you have any other questions I can help you with, please let me know.

Best of luck to you,

Dave

Well done!!!, and thank you for letting me know that you’re able to resolve your problem from the suggestions and links I provided. If you have any other questions I can help you with, please let me know. Note: you will need to complete the 5 Star Rating Survey to close out this question.

Best of luck to you,

Dave

Mold Responses

Okay not a problem... the best way to remediate the mold/mildew is to mix approximately 10-20% solution of bleach in water then simply wash/clean the area just like you would clean windows.

Cautionary Notice: I recommend you wear some protective eye and breathing gear, as well as protect your clothing from the bleach solution.

Once the area has been cleaned and it has dried, all that remains is to prime paint the affected area using a good quality Oil Base Primer, at least 2 coats, to help prevent future growth.

Mold is nature’s way of breaking down and eliminating waste. It needs moisture and a food source, such as, paper, clothing, food, wood, etc., basically anything cellulose to grow. If you control the moisture and food sources, it won't grow.

Sentry Safes Lost Combination and User Manuals

Try 44718, if that doesn't work you will need to contact Sentry for assistance

unfortunately, this is not a quick fix for obvious security reasons. What you'll need to do is contact Sentry directly, see link above, and scroll down to the lost key combination section under support. You can also download the user manual for that model if you need one.

Honeywell Safes Lost Keys Procedures

Fridgidaire Split Unit Error Code Note: Dip switches are set at factory default and do not allow remotes to work unless switch is changed

Carrier Split Unit Error Codes

LG Air Conditioner Master Code List with Explanations

Flashing Lights Error Codes

Rheem Air Conditioner Error Codes

Samsung Air Conditioner Error Codes

Friedrich Air Conditioners

Ceiling Fan Manuals a ton of them

Thermostat Password Unlock Procedure

HoneywellThermostats try the following; Phone Number 8004681502

Remove the cover and look on the label for the date code, try that as the pass code.

1. Press your Honeywell thermostat's "System" key. Five blank touch keys will appear on the bottom of the screen between the "Cancel" key and the "Done" key.

2. Touch the blank center key and hold it down for approximately 5 seconds until the screen changes to the "Advanced Settings" menu.

3. Press the middle arrow keys up or down to change the "User Setup Number" located in the bottom left corner. You want user setup number 0670 to unlock your thermostat.

4. Change your options using the arrow keys on the right side of the screen. Press the up or down arrow keys to select the number "0." This should unlock all the keys on the screen.

5. Lock your screen again by repeating the previous steps. Under options, however, choose "1" to partially lock the screen or "2" to fully lock the screen.

Trane Thermostats try; "- / +" keys simultaneously for four seconds.

Carrier Thermostats

1. Locate the "MODE" and arrow ("Up" and "Down") buttons on your Carrier thermostat control.

2. Press and hold down "MODE."

3. Press both the "Up" and "Down" arrow buttons simultaneously.

4. Wait a second. The "Locked" icon disappears from the screen. You can now use your Carrier thermostat as normal.

Replacement Remote Controls

PTACSolutions.com, 888-727-8007

Lennox Heater Manual

Electrical Conversion Chart

Humidifiers

Fireplace Remote Controls

Basically the RT8220A 1032 and RT8220 1040 are the exact same remotes with 1 minor exception. The 1032 was made by Honeywell for Vermont Castings and the 1040 was made by Honeywell for Honeywell. If you look at the remotes side by side the only difference is one say Vermont Castings and the other says Honeywell. The bad news is the remotes are discontinued (see item 20002047) and everything is discontinued. You can find all of these numbers referenced on EBAY RT8220A 1032 and 1040 and 20002047 will all link up to the same remote, except it will either say Vermont Castings or Honeywell on the front cover.

I contacted Vermont Castings directly and here is what they had to say;

Here is Vermont Castings reply;

Our Recommendation is as follows:
We do not have anything that would work but Skytech may have something that would be compatible.

Skytech phone number 1-888-672-8929. You might try them and see what they recommend, otherwise it looks like Ebay or Amazon are the only other solutions.

Troubleshooting Heaters

This is all based on timing from the circuit board. Thermostat calls for heat, Exhaust fan starts, pressure switch closes, ignitor gets power for a set time, then after a predetermined time the gas valve is energized.

Even if the ignitor is broken...the board sends power to it....and still sends power to gas valve at a set time. If no flame is recognized in 3 seconds after gas valve energized then the board shuts it down.

So the only thing that turns gas valve off/on is the circuit board.

What is the board coding?

This can happen with a bad thermostat or weak thermostat.

The reason no code appears is because the thermostat drops 24v from W terminal.

I would try bypassing the thermostat first...remove top section and locate R and W wires and twist directly together.

If furnace runs fine = bad thermostat

If furnace drops out (no gas valve) and light stays solid = bad board

Spa Links

Jumper Wire Instructions

Excellent Customer Troubleshooting Guide and Manual

Vita Spa Parts

AquaLink RS Troubleshooting Manual

Super Troubleshooting Guide

Tons of Manuals Here

Excellent Guide

Excellent Troubleshooting Guide

Excellent Quick Reference Guides and Controller Programming

Removing Air Locked in a Spa

Here is a link to better explain how air can be released from the system. Please note this may not work for all spas as the plumbing can be completely different on each spa. This is general information only.

When draining and refilling your hot tub, the pump may become air locked. Air-locked pumps stop water from flowing in your hot tub and is easily resolved by bleeding off the trapped air. To do this:

• Turn off the GFCI breaker

• Open the access panel below the topside control panel

• Loosen a heater union until you hear the trapped air escape

• Once water drips out in a continuous stream, hand tighten the union until the water stops leaking

• Loosen the discharge union on Pump 2 (if equipped) as above

• Turn on all pumps to make sure that there are no leaks

• Put the access panels back on

• Turn on the GFCI breaker

Spa High Limit Sensor Troubleshooting

The high limit sensor is either working correctly or it is faulty. If faulty it will need replacing, however if it is working properly here are a few recommendations to try and see if that resolves the problem, if not then that suggests it is faulty and needs replacing.

1) Reset the high limit switch. This is usually done by pressing the large red button on your spa pack.

2) Check your spa thermostat. It may be calibrated too high or it may not open the circuit when the set temperature is reached. Some thermostats can be calibrated with a tiny Allen screw or flat screw on the rear of the thermostat. Turn this screw a 1/4 turn counter-clockwise to calibrate down and see if that makes a difference. Replace the thermostat if you can't get it to function properly. Also make sure the thermostat probe is all the way in the thermal well. If the probe sticks out, it may not be reading the water temperature. Insulate the rear of the probe if it sticks out of the thermal well. If the probe is properly inserted and the thermostat is functioning, continue to step 3.