In general / Below expectations / Met / Exceeded expectations
Environmental awareness and sustainability
Customer care, friendliness of staff
Attention to health and safety
And finally…
Did the learning experience lead to a significant increase in understanding of the environment? / Yes / No
Overall did your experience with us match or hopefully exceed your expectations? / Yes / No
Comments
If you are a returning visitor
Since last year, have we… / Declined / Stayed the same / Improved

Will you be returning to Nettlecombe Court next year? If not what are your main reasons?If not, please tell us why;

YesNoMaybe

Any further comments about your stay at Nettlecombe:

Information used from this will help us to respond to the needs of our customers and is treated in the strictest confidence. If you would like to discuss any issues further, please feel free to contact me directly. The FSC may from time to time like to use the comments made in this form to market our courses andservices. If you do not wish your comments to be used please tick this box

Thank you for taking the time to complete this questionnaire

Have we met your expectations

at Nettlecombe Court?

We hope that you have an enjoyable stay with us at Nettlecombe Court. To help us plan for the future we would be very grateful if you could complete this short questionnaire and return it to reception.

Specific commentsare very helpful to us in improving our service to you.Please use the spaces provided, especially in sections where we have not met your expectations.

If there are any issues during your visit, please don’t hesitate to let us know so that we are able to make your time with us as enjoyable as possible.

Thank you for your help.

Nicholas Lapthorn

Head of Centre

Group/name / Course dates
Course / Tutor(s)

Level: Please circleAS/A2 GCSE KS3 KS2/1

Univ/HE PGCEProfessionalOther

Are you a returning Nettlecombe Court customer? Yes No

Number of visits: 1st2-45+

If applicable, which other FSC Centres have you used?

Amersham Blencathra Castle Head Dale Fort

Derrygonnelly Epping ForestFlatford Mill Juniper Hall

Kindrogan Malham Tarn Margam Park Orielton

Preston MontfordRhyd-y-creuauSlapton LeyView Tube

What non FSC centres/providers have you/do you use?

ADMINISTRATION / Below expectations / Met / Exceeded expectations
Initial response to enquiry/booking
Subsequent admin (info/invoicing etc)
Comments
THE COURSE / Below expectations / Met / Exceeded expectations
Pre-course liaison with tutor (if applicable)
Course content
Standard of tuition
Resources
Fieldwork equipment
Fieldwork sites
ICT equipment – use of, quality, quantity
Standard of workroom
Improvement in student understanding
Attention to safety matters
Comments
CENTRE FACILITIES / Below expectations / Met / Exceeded expectations
Standard of accommodation
Toilets
Showers
Cleanliness of rooms on arrival
General cleanliness of the centre
Recreational facilities
Comments
CATERING / Below expectations / Met / Exceeded expectations
Breakfast
Packed lunch
Afternoon tea
Evening Meal
Special diets
Student pantry facilities
Comments