JaneFai MeiCHEUNG

15A Majestic Court, 8 Tsui Man Street, Happy Valley, Hong Kong

9678-7452 e-mail:

PROFILE

Executive with sales and management experience in a variety of banking, financial
services and business environments. Dynamic leader with vision, organizational skills and a record of accomplishments built on the ability to create opportunities, produce results and bottom line growth. Excellent interpersonal and communication skills with capacity to manage multiple businesses, oversee projects,deal with retail and corporate clients on an international basis. Bilingual in Chinese and English.

AREAS OF STRENGTH

* Business Development * Research and Product Development

* Strong Negotiator * Strategic Planning

* International Experience * Forecasting and Budgeting

PROFESSIONAL EXPERIENCE

Head of Retail Sales and Distribution Onshore Sales Mar 2010 – Present

Australia and New Zealand Banking Group, Hong Kong

(transfer of business from Royal Bank of Scotland)

Vice President, Head of Royal Preferred Banking, Domestic 2009 – Mar 2010

Royal Bank of Scotland, Hong Kong

Oversee all five retail banking branches of the Bank’s presence in Hong Kong.

Lead a financial retail division to achieve the Bank’s regional goals and client satisfaction objectives.

Develop and implement short and long term strategic plans to expand the Bank’s market share in Hong Kong.

Initiate business plans, marketing strategies, projections and forecasts, resulting in new growth for branch offices.

Provide leadership in developing goals, implementing processes and policies for management, internal compliance, risk management and regulatory requirements, resulting in increased efficiency and profitability.

Vice President, Head of Premium Segment 2008 – 2009

ABN-AMRO Bank, Hong Kong

Launch the Premium Segment within the Wealth Management Spectrum. Develop products, enhance services and expand market shares, achieving outstanding results as the best performance district across the Asian region.

Initiate the Deepening Strategy for top-tier clients, resulting in 200% increase in incremental revenues.

Launch the Investment Advisory Service in Hong Kong, resulting in higher profile of the Bank’s services.

Vice President, Head of Client Engagement and Business Initiatives2007 – 2008

ABN-AMRO Bank, Hong Kong

Manage the Bank's Call Center, providing Phone Banking and Credit Card Services to clients.

Develop the centralized Complaint Management System, resulting in better communication processes between the Bank and the clients.

Establish Service Model/Pledge for the entire Consumer Clients Group, resulting in delivering better services to clients.

Initiate and develop the People Development Plan for all sales professionals, resulting in better use of human resources.

Lead process improvement projects across different businesses and operation units, resulting in increased efficiency.

Vice President, Van Gogh Preferred Banking Center Head 2004-2006

ABN-AMRO Bank, Hong Kong

Branch Manager, Asia Pacific Services 1995-2003

The Charles Schwab Corporation

San Francisco, USA

Market Researcher 1990-1994

Omni Investment

San Francisco, USA

EDUCATIONPROFESSIONAL QUALIFICATIONS

Certified Financial Planner / 2003
Master of Business Administration, San Francisco State University, USA / 1995
Master of Music, San Francisco State University, USA / 1988
Bachelor of Arts, Baptist University, Hong Kong / 1986

LANGUAGES

Fluent in Chinese (Cantonese, Putonghua) and English.

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