JOB TITLE:Senior Clinical Administrator (Sydenham)

JOB DESCRIPTION

DEPARTMENT:Clinical Administration

ACCOUNTABLE TO:Clinical Administration Manager (CAM)

ANNUAL SALARY:SPS 49 £27,775 – SPS 53 £28,406

Primary Job Purpose:

To be responsible for the line management of the clinical administration team at the Sydenham site including line management of Clinical Administrators in Community, Outpatients, Anniversary Centre, Bereavement, Social Work and Welfare.

To work closely with the Clinical Administration Manager and Senior Administration colleagues, to ensure the provision of an efficient clinical administration service to all clinical teams.

Clinical Administrators work flexibly to cover the clinical admin demands across all clinical areas, including the SPoC service rota, which runs across a 7 day week, 364 days a year. All Clinical Administrators and Senior Clinical Administrators are required to work approximately one weekend day every 6 weeks.

Principal Accountabilities:

To maintain strict confidentiality of case information within the department at all times.

To oversee the team of Clinical Administrators, ensuring an effective, efficient and customer focussed administration service is delivered to both internal and external stakeholders.

To deal with telephone calls to the department promptly, sensitively and efficiently, providing an immediate response and referring as necessary. To understand and respect the sensitive nature of calls, particularly those from patients and their relatives.

To record all information concisely and accurately in order to support the clinical team in their assessment.

Provide support for the Clinical Administrators and ensure a fair distribution of workload.

To implement clinical rotas onto the new database, ensuring patient appointment slots are accurate.

To become expert in the use of the electronic patient care record and be a resource to support training for new and existing staff on its use.

To work closely with the Data Manager to compile appropriate reports regarding activity within the clinical areas covered by the post, ensuring data is complete.

To process internal referrals for St Christopher’s services via the electronic patient care record.

To liaise with GPs, acute hospitals and other health professionals, regarding the obtaining of clinical information.

When necessarytake accurate minutes of multi professional meetings and produce, distribute and follow up any actions discussed and agreed.

To co-ordinate annual leave for the clinical administrators and cover for sickness when necessary.

To co-ordinate attendance and duties of volunteers working with the clinical admin team

Professional Behaviour: Code of Conduct

The post holder must comply with their relevant professional code of conduct at all times, where this exists. All roles have identified competencies to which post-holders will be regularly assessed against.

A job description does not constitute a ‘term and condition of employment’. It is provided only as a guide to assist employees in the performance of their role. St Christopher’s is a fast moving organisation and therefore changes to employees’ duties may be necessary on occasion. The job description is not intended to be an inflexible or finite list of tasks and may therefore be varied from time to time, after discussion with the post-holder.

Safeguarding/MCA and DoLS

Staff are required to take responsibility in all areas of work for safeguarding people at risk (both adults and children) from any form of abuse or neglect. When delivering care and support, staff are required to comply with the requirements of legislation relating to care in the UK, including the Care Act (2014), and Mental Health Capacity Act 2005, which incorporates the Deprivation of Liberty Safeguards (DoLS). In order to achieve this, all staff are required to read St. Christopher’s Safeguarding Policy and Procedure and to participate in both regular training and training updates and to incorporate preventative strategies into their work, as applicable.

General

All employees are required to undertake the following:

To make positive contributions to all internal and external quality and/or best practice measures/processes.
To fully participate in the annual appraisal process, to agree targets and objectives with line managers and to report on activity against agreed targets on a regular basis.
To fully comply at all times, with St. Christopher‘s policies and procedures and to take responsibility for own actions/inactions.
To fully comply with all mandatory and StC role specific training requirements
To act in accordance with workplace legislation/requirements including Health and Safety, Equality and Diversity and Data Protection.
To share and model St. Christopher’s values and expected behaviours at all times.
To fully support and engage with St. Christopher’s fundraising activities and initiatives.
To participate in all employee engagement activities including team, departmental or other staff meetings as required and to contribute to St. Christopher’s annual staff survey.
To maintain professional registrations (where applicable) and to keep up to date with mandatory training and other training requirements within own area of specialism/responsibility.
Those in managerial or supervisory roles are expected to support the teaching, training and development of staff, and in some cases volunteers, as appropriate.

A job description does not constitute a ‘term and condition of employment’, it is provided only as a guide to assist employees in the performance of their role. St Christopher’s is a fast moving organisation and therefore changes to duties and responsibilities may be necessary on occasion. The job description is not intended to be an inflexible or finite list of tasks and may therefore be varied from time to time in discussion with the post-holder.

PERSON SPECIFICATION: SENIOR CLINICAL ADMINISTRATOR – SYDENHAM TEAM

Qualifications: / Essential / Desirable
Good level of General Education (i.e. minimum of 5 GCSEs or equivalent including English and Maths) / √
Educated to diploma level (or equivalent experience) / √
Hold a specialist relevant qualification e.g. medical secretary, ECDL or similar / √
Knowledge and Experience: / Essential / Desirable
Extensive experience of performing administrative tasks and duties / √
Experience of entering patient data onto an electronic system / √
Experience of working in a healthcare setting / √
Experience of managing a small team of staff and allocating work to team members / √
Experience of supporting staff through their own professional development preferably with experience of carrying out appraisals / √
An understanding of the need to safeguard our vulnerable adults / √
An understanding of equality and diversity / √
Skills and Competencies: / Essential / Desirable
The ability to question effectively and to accurately record electronically, the information provided / √
Excellent ICT skills with ability to produce a variety of correspondence / √
Ability to work autonomously and as part of a team. / √
Excellent communication/interpersonal skills / √
Excellent organisational skills / √
Excellent customer service skills including good telephone manner and excellent listening skills / √
Ability to prioritise workloads of self and others / √
Other Qualities: / Essential / Desirable
Professional and approachable / √
Tactful and diplomatic / √
Ability to work on own initiative and as part of a team / √
Solutions-focussed / √
Ability to perform well under pressure / √
Able to work flexibly according to the needs of the department / √
Able to work confidentially / √
Good attention to detail / √

Job Description: Senior Clinical Administrator– Sydenham Team –June2017