JOB DESCRIPTION
JOB TITLE:Retail Assistant
DEPARTMENT:Trading
RESPONSIBLE TO:Retail Manager
ACCOUNTABLE TO:Business and operational management of charity shop
Primary Job Purpose
1. To oversee a charity shops business and operational performance.
2. Supervise a large team of volunteers.
3. Earn income for the Hospice and maximising earning opportunities.
4. To oversee the sorting, display, sale and distribution of donations.
5. To arrange for distribution of specific items to other shops.
6. To arrange for the collection and disposal of non-saleable items.
7. To control costs and generate revenue.
8. Achieving daily, weekly and monthly income targets.
9. Reporting and analysing income weekly and monthly and achieving key performance indicators (KPI).
10. Deliver great customer service and represent the Hospice in the community.
11. Advertise and market Hospice events and fundraising initiatives.
12. Communicate Hospice information to all staff and volunteers.
13. To organise and sort donations, goods and merchandise throughout the area’s shops.
14. To be responsible for maximising income and stock in each shop on a daily and weekly basis.
15. To promote and expand the use of Gift Aid.
Principal Accountabilities
Duties and Responsibilities
1.Deliver great customer service and represent St Christopher’s in the community.
2. Communicate Hospice information to all staff and volunteers.
3. To organise and sort donations, goods and merchandise through out the area’s shops.
4. To be responsible for maximising income and stock in each shop on a daily and weekly basis.
5. To Maximise stock and income opportunities.
6. Research and save valuable items for valuation.
7. To manage the stock holding and undertake regular stock checks and inventories.
8. To arrange for deliveries and pick up from homes and businesses.
9. To assist in events and functions by helping arrange equipment and stock.
10. To follow safe work practices under national and company agreed Health and Safety guidelines.
11. Recruit and train volunteers accordingly to assist in day to day operations of the role.
12. To achieve and exceed tight deadlines.
13. Maintain accurate detailed records of staff, training, incidents and accidents and health and safety.
14. To be responsible for cash handling and banking.
15. To be a key holder and responsible for security of the shop.
16. To promote recycling and re use equipment and stock.
17. To promote new lines and brands.
18. To be entrepreneurial.
19. To have the flexibility to work over 7 days, when needed in different locations to cover shops.
Other
Such other duties, within the competence of the postholder, as may be required, from time to time.
Professional Behaviour: Code of Conduct
The post holder must comply with their relevant professional code of conduct at all times, where this exists. All roles have identified competencies to which post-holders will be regularly assessed against.
A job description does not constitute a ‘term and condition of employment’. It is provided only as a guide to assist employees in the performance of their role. St Christopher’s is a fast moving organisation and therefore changes to employees’ duties may be necessary on occasion. The job description is not intended to be an inflexible or finite list of tasks and may therefore be varied from time to time, after discussion with the post-holder.
Safeguarding/MCA and DoLS
Staff are required to take responsibility in all areas of work for safeguarding people at risk (both adults and children) from any form of abuse or neglect. When delivering care and support, staff are required to comply with the requirements of legislation relating to care in the UK, including the Care Act (2014), and Mental Health Capacity Act 2005, which incorporates the Deprivation of Liberty Safeguards (DoLS). In order to achieve this, all staff are required to read St. Christopher’s Safeguarding Policy and Procedure and to participate in both regular training and training updates and to incorporate preventative strategies into their work, as applicable.
General
All employees are required to undertake the following:
- To make positive contributions to all internal and external quality and/or best practice measures/processes.
- To fully participate in the annual appraisal process, to agree targets and objectives with line managers and to report on activity against agreed targets on a regular basis.
- To fully comply at all times, with St. Christopher‘s policies and procedures and to take responsibility for own actions/inactions.
- To fully comply with all mandatory and StC role specific training requirements
- To act in accordance with workplace legislation/requirements including Health and Safety, Equality and Diversity and Data Protection.
- To share and model St. Christopher’s values and expected behaviours at all times.
- To participate in all employee engagement activities including team, departmental or other staff meetings as required and to contribute to St. Christopher’s annual staff survey.
- To maintain professional registrations (where applicable) and to keep up to date with mandatory training and other training requirements within own area of specialism/responsibility.
A job description does not constitute a ‘term and condition of employment’, it is provided only as a guide to assist employees in the performance of their role. St Christopher’s is a fast moving organisation and therefore changes to duties and responsibilities may be necessary on occasion. The job description is not intended to be an inflexible or finite list of tasks and may therefore be varied from time to time in discussion with the post-holder.
PERSON SPECIFICATION: Retail Assistant
Qualifications / Essential / DesirableGood standard of education in Maths and English. /
Good standard of education in business and distribution. /
Standard of health and safety / manual handling. /
First aid at work. /
Full clean driving licence /
Knowledge and Experience / Essential / Desirable
Retail management experience /
Personnel and human resources experience /
Customer service and customer facing. /
Stock and inventory control. /
Manual handling. /
Experience in removals, home and office relocation, antique trade. /
Leading and being a part of a team.
Charity and charity shops. /
A good level of physical fitness. /
Numerate and articulate. /
A detailed knowledge of the local area and population demographic. /
Geographical knowledge of the local area, roads and transport links. /
Knowledge of the charity and Hospice movement. /
Knowledge of competitors and their activity. /
Skills and Competencies / Essential / Desirable
A can do attitude with a spark of fun and flair. /
To understand and provide detailed stock information weekly and monthly. /
I.T and communication equipment such as internet, e-mail, fax and telephone should be used. /
A flexible attitude is required the nature of our business includes weekend and evening work. /
To undertake any reasonable activities as requested by your manager, board or senior management with reasonable notice and communication. /
Retail Assistant October 2016