Role Profile /

Job Title:Resettlement Worker

Department:Housing and Support

Responsible to:Team Leader

Location:Stockwell

Job Description

Overall Aim

To ensure all customers feel supported in their resettlement.
To create a clear resettlement pathway which enables our customers sustain their independence.
To deliver needs led move on training, highlighting realistic move on options and potential challenges.
To work in partnership with internal and external partners; negotiating the best move on options and outcomes for all our customers.

Key Responsibilities

Lead responsibility for our step down accommodation, providing support, full housing management and move on intervention.

Working in collaboration with all support staff to engage customers in move on preparation and a clear understanding of the realistic localised move on protocol.

Working in a personalised way with customers to engage them in their resettlement and move on. This may be through, but not exhaustive of, 1-2-1 drop-ins, group meetings, the facilitation of workgroups, media creation.

To develop and maintain strong links with partner agencies to support move on prospects; negotiating realistic terms with PRS landlords, Local statutory pathway co-ordinator and the Local Council Move on Team.

To ensure that good working relationships have been built with local agencies within this borough and the boroughs of which we are securing move on accommodation.

To develop a clear resettlement pathway, encompassing a localised move on protocol and all essential working documents.

To input into the review of the organisational move on pack, creating local resource packs related to the local area.

To maintain resettlement contact with customers who have moved out up and to make appropriate referrals to floating support services where there is ongoing support need.

To ensure the delivery of a customer led service, working in an anti-discriminatory manner, championing equality, diversity and fair access to support and move on.

To ensure that you communicate clearly and professionally at all times, representing the organisational values and ethos.

Working as part of a support team; inclusive of managing the day-to day running of a service, safeguarding and engaging all customers in appropriate intervention.

Maintaining effective accurate records, completing customer support plans, risk assessment and ensuring all customer contact is logged and recorded. Keeping evidence of all resettlement customers and utilising this information to create statistical and written reports.

 To work within all the policies and procedures of the SLYMCA

To be willing to cover the rota at short notice and move shifts to meet service need.

To carry out any other duties within the scope of the post as directed by management or as part of an effective team.

Any other duties, which from time to time may be, ascribed according to the exigencies of the Association, but within the general purpose of this Job Description.

This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All SLYMCA employees must also be aware of, and adhere to, all SLYMCA policies and procedures.

SLYMCA reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Please turn to the Person Specification on the next page 

June 2015

Person Specification / Resettlement Worker
The experience, qualifications, knowledge and skills required for this role are set out below.
For job applicants, they will be tested via the application or at interview, or both, as indicated in the columns on the right.
Please therefore ensure that all the relevant sections are addressed as part of your job application. / Assessed via Application / Assessed via Interview and Assessment
Experience & qualifications /
  • Experience of working with vulnerable young people.
  • Experience of working with private and social landlords, and other external agencies.
  • Experience of providing housing related advice, information and support, including delivering workshops.
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Knowledge /
  • An understanding of causes of homelessness and the barriers to accessing support and move on accommodation.
  • Knowledge of welfare benefits and the impact of welfare reform on vulnerable homeless people.
  • An understanding of grants and resources available to support customers resettle.
  • A clear understanding of person centred practice and personalisation.
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Skills /
  • Ability to work on own initiative and as part of a team.
  • Excellent communication skills, both written and oral.
  • Ability to empower customers to develop their life skills through practical guidance.
  • Ability to conduct comprehensive needs assessments, support plan and risk assessments.
  • To manage own workload and conflicting priorities in a high paced environment.
  • To have proficient IT skills.
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Other requirements /
  • Willingness to work flexibly in response to changing organisational requirements.
  • The ability to work occasional evenings and weekends.
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June 2015